About
Overview
BBB Accreditation & Rating
About This Business
BBB Accredited Since: 10/23/1991
Years in Business: 57
Products and Services
Photos and Videos
Business Details
- Local BBB:
- BBB Cincinnati
- BBB File Opened:
- 11/1/1982
- Business Started:
- 7/18/1969
- Business Incorporated:
- 3/30/2009
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- MCAF, LLC
- McSwain Pro
- Related Businesses:
- McSwain Carpets & Floors
- Business Management:
- Mr. Jason McSwain, President
- Ms. Debby Duane, Manager, Service & Installation
- Mr. Gary Pauly
- Mr. Barry Wert, Executive Vice President
- Mr. Kevin Carnes, Installation/Service
- Mr. Dean Wright
- Ms. Michelle Bruegge, Advertising Director
Additional Contact Information
- Principal Contacts
- Mr. Jason McSwain, President
- Customer Contacts
- Ms. Michelle Bruegge, Advertising Director
- Fax numbers
- Primary Fax: (513) 326-4270
- Additional Phone Numbers
- Other Phone: (859) 525-8788
- Other Phone: (800) 522-2229
- Other Phone: (513) 474-5900
- Other Phone: (513) 759-8400
- Other Phone: (513) 851-6977
- Other Phone: (513) 326-4242
- Other Phone: (513) 451-9700
- Other Phone: (513) 786-8444
- Other Phone: (513) 336-0451
- Other Phone: (513) 277-0174
- Additional Email Addresses
- Sales: Email this Business
- Technical Support: Email this Business
- Customer Service: Email this Business
- Additional Websites
- mcswaincarpets.com/blog/
Additional Information
- Payment methods
- Cash, Check, MasterCard, Visa, Discover
- Business Categories
- New Carpets, Ceramic Tile Contractors, Floor Installation, Flooring Contractors, Hardwood Floor Contractors, Carpet Installation, Hardwood Floors, Vinyl Flooring, Carpet and Rug Repair, Tile Restoration, Non-Ceramic Tile Contractors, Floor Materials, Floor Cleaning, Industrial Floors, Tile Sales, Linoleum Dealers, Carpet Dyers, Carpet Pads
Latest Reviews
Ruchard O
"Sales representative and installers were excellent. Unfortunately upon completion of installation my credit card was overcharged $503." ... Read full review
Ronald P
"We went into a contract with McSwain Carpets & Floors to replace existing carpet with Vinyl planking. The contract that was agreed upon indicated it would take 2 days to complete the work." ... Read full review
Adam C
"They will misrepresent terms, delay, and do horrible work. When done - they will likely deny the warranty." ... Read full review
Frequently asked questions about McSwain Carpets & Floors
Is McSwain Carpets & Floors BBB Accredited?
Yes, McSwain Carpets & Floors has been a BBB Accredited Business since October 23, 1991.
What is the BBB rating of McSwain Carpets & Floors?
McSwain Carpets & Floors has an A+ BBB rating. Ratings run from A+ to F and are BBB's opinion of how a business is likely to interact with its customers, based on complaint history, transparency, and available public data.
How many complaints does McSwain Carpets & Floors have on BBB?
McSwain Carpets & Floors has 4 complaints filed with BBB in the last 3 years, 1 of them in the last 12 months. This profile includes complaints for the headquarters and corporate-owned locations of McSwain Carpets & Floors.
How many customer reviews does McSwain Carpets & Floors have on BBB?
McSwain Carpets & Floors has 6 customer reviews on BBB. This profile includes reviews for the headquarters and corporate-owned locations of McSwain Carpets & Floors.
How do I file a complaint against McSwain Carpets & Floors?
You can file a complaint against McSwain Carpets & Floors on BBB.
Where is McSwain Carpets & Floors located?
McSwain Carpets & Floors is headquartered at 2430 E Kemper Road Unit B, Cincinnati, OH 45241-5806.
What does McSwain Carpets & Floors do?
The BBB Business Profile for McSwain Carpets & Floors describes the business as follows: McSwain Carpets & Floors in Cincinnati, OH offers floor covering sales and installation. Business category: New Carpets.
How long has McSwain Carpets & Floors been in business?
McSwain Carpets & Floors has been in business for 57 years, since 1969.
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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.