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Business ProfileforJoseph Toyota of Cincinnati Inc
New Car Dealers
At-a-glance
Related Categories
Overview
Joseph Toyota of Cincinnati Inc in Cincinnati, OH offers new and used auto dealership services.
Business Details
- Location of This Business
- 9101 Colerain Avenue, Cincinnati, OH 45251-2403
- BBB File Opened:
- 1/1/1971
- Years in Business:
- 38
- Business Started:
- 2/1/1986
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of ND000576 for this business, issued by Dealer Licensing Division Ohio Motor Vehicles
These agencies may include:
Dealer Licensing Division Ohio Motor Vehicles
4300 Kimberly Parkway
Columbus OH 43232
Fax: (614) 7527220
- Type of Entity:
- Corporation
- Related Businesses
- Business Management
- Mr. George Joseph, Owner
- Mr. David Reeve, General Manager
- Contact Information
Principal
- Mr. George Joseph, Owner
- Mr. David Reeve, General Manager
- Additional Contact Information
Fax Numbers
- (513) 385-1052Primary Fax
Phone Numbers
- (513) 385-0800Other Phone
- (513) 385-6844Other Phone
Email Addresses
- Primary
- (513) 385-1052
Customer Complaints
6 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
09/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
After many people warning me against taking my car to the Joseph Toyota Dealership on Colerain Ave Cincinnati Ohio, I went ahead and transferred it there it appeared that there weren’t many mechanics that work on the specific car that I have. When I picked the car up there were damages to my vehicle that were not present before I took it to the dealership. My AC was damaged by the dealership (code ***** courtesy of ******* Auto). My fuel pump was damaged because there are gas fumes in my car when I drive it now. My car’s ability to read gas due to the signal sender is worse than before. I was disgusted when Bob the mechanic that admitted to me (he made a 50K mistake on another customer-I have the recording) manager demanded 1600 dollars from me. I was even more disgusted when I tried to resolve the issues with engagement department which only served to cover up what the dealerships does (###-###-####).
I am currently waiting to hear what Joseph Toyota GM Sandra P. if she will resolve this. I have conveyed that I am uncomfortable having Joseph Toyota look at my car because I am afraid that they are going to damage it more just to make more money. I told her I want ***** Toyota to fix the damaged they caused with a 1600. dollar credit. She so far has told me to take the car back Joseph Toyota which I have refused.
My experience at this dealership has been cringingly horrible. The star above represents 1600. negative star points.
Damages:
• AC
• Fuel Pump / Signal Sender
• Crack in plastic shell around oil lid.
• Screws missing in bumper
• Cap missing on pipe ( alarmed of this discovery I went to Autozone to get the missing part).
• 1600.
Resolution:
I want a 1618. Refund or a credit to be used at ***** Toyota in ******* Ohio.
I want a credit for an AC inspection at least and or the total damages of Code ***** to be repaired by ***** Toyota added to the refund.
Under no circumstances am I to return car to dealership that damaged my car! ...........
Read MoreCustomer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Emory S
1 star
06/12/2023
Based on service work done on June 9, 2023 I would recommend people see another Toyota dealership for service work based on excessive charges for work performed. Based on the length of time they had my car, they charged me at an equivalent rate of $246 per hour. That is not normal, I strongly urge others to seek services elsewhere. Follow up:Joseph Toyota has responded to at least one of my reviews criticizing them for charging $2246.84 to replace the front and rear brake pads and rotors, along with the rear shock absorbers(a $119.64 set). Any mechanics out there reading this will be laughing at my expense and I probably deserve it. Interestingly, Joseph Toyotas response to my complaint of being charged $1400 for the labor portion of this repair, was simply that I authorized the work; so being overcharged at least $600 relative to all industry standard pricing for this job was my fault for not shopping around for a better price before letting them do it. Cant argue with that. In the 40 some years I have owned Toyota cars and had plenty of dealer service work done, I have never been charged more than a couple of hundred dollars over private shop rates for the same jobs, and I accept that difference as a choice to support them and get Toyota brand parts. An automobile dealer can choose to create profits by charging fair prices for quality parts and services which then creates return business for them through satisfied customers. A dealer can also take advantage of people who dont know or care about normal pricing for services and in essence take a suckers money, thereby needing fewer customers for the same level of profits. That appears to be the Joseph Toyota way. Of course, as an ordinary consumer, being taken advantage of can happen to anyone and thats a normal part of life. But please help friends, relatives, neighbors, co-workers who own Toyotas and live in the Cincinnati area avoid being overcharged (ripped off?) by Joseph Toyota
Joseph Toyota of Cincinnati Inc Response
06/13/2023
I am sorry you do not understand how the pricing works. We use the same price guide as other Toyota dealers and most shops in general. Every mechanical job has a labor time standard. Some mechanics may be able to do the job quicker than that standard and some take longer. Either way the charge is the same. If a shop uses 2 mechanics to get the job done quicker you do not pay for 2 mechanics you pay the labor time standard. How long a shop has your car versus the hours charge rarely matches up. No different than appliance repair, HVAC, or plumbing contractors. We use 2 technicians for almost every oil change and tire rotation in the interest of customer time waiting. We do not charge for 2 technicians. You had every right to turn down our estimate and go somewhere else. We did what we said for the dollar amount we said. I think that is as fair and honest as we can be.
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