Complaints

This profile includes complaints for Two Men and A Truck's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Two Men and A Truck

  11807 Reading Rd Cincinnati, OH 45241-1545

  
• 

  Two Men and A Truck

  1091 Reading Road Mason, OH 45040

  
• 

  Two Men and A Truck

  3469 Tylersville Rd Hamilton, OH 45015-5556

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 7th 2023 I used Two men and a truck moving service to move some of my house hold furniture to my new residence. I paid $936.78 for the service. I selected this company after asking questions about liability. I was told they are insured and if anything broke / damaged would be replaced or fixed. The two men loading the truck damaged multiple pieces of furniture and one got their blood on my furniture and tried to cover it up. They have cost me $6000 in damages plus the $936.78 cost in one day. I have called the office multiple times I get the run around every time. We will look into it or someone will call you back. I have yet to receive a call back and a response about this issue being resolved. I have a cream colored leather couch and loveseat. Because of the movers negligence I now have a damaged and stained loveseat, and a stained couch with foot prints and blood on it. The company did not show or have any concerns about the blood on my couch. In the move I also had a damaged electric fireplace. The worker did report that to the company but that issue has yet been resolved also. This is all unprofessional and it seems like the company doesn’t want to take any responsibility for the situation. This is peer negligence of my own personal property.

  

  Business Response

  Date: 12/14/2023

  Hello ******. Thanks for bringing your concerns to our attention. I have spoken with the local management group here in Lexington regarding your concerns. It has been brought to my attention that our operations manager, ****** arrived at your home Wednesday, 12/13/23 to inspect and repair your damaged items. He was able to clean any and all stains on your leather couch and loveseat and disinfect them, as well. ****** was also able to repair the electric fireplace. We are glad we were able to come to a resolution for these damaged items. Please give our office a call at ************ if you have any additional concerns or questions.

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary: Incredibly dissatisfied and exploited by the crew. No response/ resolution from management.
  
  I hired 2 men and a truck after receiving a quote for 1100-1300. The crew showed up 40 minutes after telling me they left (and told me on-site they were charging for the entire hour they were allegedly driving to my home) and then took their sweet time loading and unloading because they were under the impression I had $4000 to spend on the move. Once my items were nearly all loaded, there was an incredibly obvious slow down in productivity, as well as an improper loading of their truck that resulted on some of my items (that we specifically requested they load first) being left behind. Once about 75% of my items were on the truck, the crew leader provided more estimates- that we were forced to sign, since they now had so much of my propery on their truck. When we got to the storage unit they unloaded just as slowly and began packing my unit just as haphazardly as their truck. I eventually told them they needed to unload the truck only and stop as they said the new total was much more than quoted. The crew leader showed me three totals- one for 1200 to which he made unexplained adjustments, then another for 1570 which he said was the total before driving back to the shop (30 minutes) then suddenly 1720 including the driving time. I paid in full but called the office the next business day to file a complaint-as I told the crew leader I was going to do. The manager, ***** never once called me back. I had to keep calling for updates. He eventually told me his financial department was refusing a refund of any kind because the times billed were "correct" - entirely missing the point. Crew broke a dollhouse built by my grandfather as well.
  
  I ended up loading the unit myself, and we actually had to redo the portion they did.
  
  Incredibly dishonest and unethical.

  

  Business Response

  Date: 12/08/2023

  Hello ******. We have reviewed your recent concerns regarding your move with us on 11/11/2023. I have also spoken with our local management team and crew members that you had been in contact with during and after your move with us. After reviewing all of our system notes, I have included all documentation regarding your concerns. Your original estimate we had sent you via email prior to the move was for 5.0 to 6.0 hours for a total of $1300-$1560. (see attached)
  
  Upon arriving to your home, our crew had discovered there were more items than expected in addition to boxes that were not properly packed. We require all boxes to be shut and sealed in order to stack our truck appropriately and efficiently. Our moving crew presented a revision of estimate of 7.0-8.0 hours with a new estimated cost of $1820-$2080. (See Attached) We completed your move in 7.0 hours charging a total of $1,820. (See attached) After your move was completed, our general manager, Andrew H*****, had reviewed the truck GPS to ensure you were billed correctly and had confirmed these details over the phone with you. 
  
  In regards to your damaged doll house, **** had sent over a damage report for you to fill out via email and we have not received pictures of the damaged item. If you will send over a picture of the dollhouse, we will take the appropriate steps to get this resolved.
  
  Thank you for bringing your concerns to our attention.

  Customer Answer

  Date: 12/08/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** ******
  

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/26/23: Trucks loaded. “Previous Damage Report” (attached) signed by ****** (team lead) and homeowner.
  9/27/23: Trucks unloaded. Notified by mover ***** during the move that dining table was rocking.
  Paid $4147. 94
  
  Called main office, ****** (move team lead), and ***** (move manager) 6 times regarding damages with no response from 9/28/23-10/3/23.
  
  
  
  ***Please refer to attachment titled "Two men and a truck move damage" for a detailed report of interactions from 9/26/23-11/28/23 between customer, ***** *******s (move manager), and ********* M***** (operations manager).***
  
  
  
  11/25/23 9:08am: Received phone call from Isaiah (employee) stating he will be at our house at 10:30 to “check out the table and tighten some screws”. ****** and ***** (not ***** ********) arrived and tightened screws, table still rocked, they went out to get longer/thicker screws, returned at 12, table still rocks with new screws. They said the next step is to schedule them to come back out and bring table to woodworking shop to be repaired. Stated it typically takes 1-2 days in that shop. Said I could request them, as they were very polite and helpful.
  
  
  
  
  11/27/23 3:10 PM: received email from ***** W******s (attached) stating nothing can be done for us. (eventually said that there is no proof that they caused the damage, to which I responded that we have the Previous Damage Report document signed by both parties.)
  11/27/23 4:05 PM: received email from ********* stating “I will be reaching out to ***** to see what’s the holdup I totally apologize for the inconvenience this has caused you”. I responded immediately with questions about *****’s prior email. No response.
  11/28/23: Called main office requested to speak wit* *********. Was told he was in a meeting, receptionist would email him requesting to call me back.
  No response as of 11/30/23.

  

  Business Response

  Date: 12/05/2023

  Hello ******* Thank you for bringing this concern about your table to our attention. I have passed along your comments to the local management team here in Allentown PA (***** ******** and ********* M*****). ***** or ********* will be giving you a call within the next 24 hours in regards to resolving this damage claim. We do apologize for the lack of communication and hope to come to a resolution as soon as possible. If you have not received a call from us within 24 hours, please call our office at *************

  Customer Answer

  Date: 12/07/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** ****

   

  I did not receive a call from the local business within 24 hours, as they stated they would in their response via BBB. 
  I called ************ as instructed in their response, two days after their response. 
  I spoke to ***** T****** who was very kind and apologized for the situation, and he stated that no managers were available to speak to. He said he sent a message to all managers asking someone to call me, and told me that if I didn’t receive a call within an hour, to call him back. 
  I did not receive a call after 2 hours, therefore I called ***** back. 
  He stated that ***** ******** answered him stating that the claim was resolved. 
  I reiterated that the claim was not resolved and asked why I was not called back to be told this. The table has not been fixed, there has been no attempt to replace or reimburse for the damage. The previous damage report signed by both parties states that the table was not broken prior to the move. 
  He placed me on hold to speak to his assistant general manager. He said that the assistant GM needed to wait for the GM, ****, to arrive at the office to discuss this matter, which was estimated to be sometime within the business day. 
  

  

  Business Response

  Date: 01/09/2024

  Hi *******

  We did confirm with the General Manager, ****, that they have been in communication with you and have made the arrangements for pickup of your table to be repaired. Please let us know if there is anyhting further we can do to help you with this situation. Again, we apologize for the delay. Thank you!

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to move me to my new apartment. Somewhere between leaving my house, going to lunch and unloading at my apartment, a piece of my furniture disappeared. It was an antique table that contained 4 fold out trays. The drivers deny taking it, so what happened to it? I have talked to the mover *** and told him it was not with my stuff, he said, well you have insurance! *** said he would talk to his partner and let me know if he knows where it is. *** has not gotten back with me. I have texted him at lease 3 times. I spoke to the office 3 days in a row, was told the manager would call me back and has not. Today I called again, was told the manager was in a job interview and would call me back as soon as he was finished, he did not call. I call back later and was told he had to leave the office for something and would not be back today. I have filed a report with the police, and am
  Looking into filing a civil suit. I just want my table back. It was given to me by my dad. I believe one of the men took it. I would appreciate any help getting my table back … Thank you. P.s. moving day was Oct 30th. The table could be valued as much as 10 thousand dollars. They do not make these anymore and it could be well over 60 years old, but I don’t know for sure

  

  Business Response

  Date: 11/09/2023

  ******

  We are aware that you have been working with our operations manager, ***** R******, to resolve your concerns. If you have any further questions, please give the office a call and ***** will be more than happy to help!

  

  Business Response

  Date: 11/22/2023

  Hi ****** 

  I understand that you are still working with our operations department to settle your claim. I will continue to monitor their local communication until a resolution is reached. Please let me know if there is anything further I can do to help. Thank you! 

  Customer Answer

  Date: 11/22/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ***** *******

  I have turned this matter over to my insurance company. Two men did nothing but patronize and accuse me of either not having the piece, hiding it myself or just plain out lying to them. I valued the piece at 10,000.00 because I will probably never find another one like it unless I happen to go to an auction or an antique dealer. They offered me a poultry 250.00 for it. It’s worth will over that. I will never do business with them and will tell everyone I know, not to do business with them…… 

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8-19-23 2 men and truck moved me from Georgetown to Frankfort. One of the staff was very unprofessional and repeatedly told me they were not going to move things to the upstairs apartment. Lots of my furniture was dropped and my antique corner self had a piece on it that the one guy said he was going to take off I told him no but when we got to new apartment it was off. The washer did not work after it was hooked up it will continuously run on whatever cycle its on. I paid almost $900 to move and my washer is tore up. they said they would only give me $233 for both pieces damaged and I haven't received anything as of 9-12-23 nor is it enough to even get the washer fixed. I have video of the washer and pictures of the corner shelf. also had three other people there to witness this.

  

  Business Response

  Date: 09/26/2023

  ****** 

  We apologize for the trouble with your reimbursement check being delayed. It was brought to our attention that it was returned to us due to an invalid mailing address. Our management team will be delivering your check today. Please let us know if there is anything further we can do to help, thank you! 

  

  Business Response

  Date: 10/04/2023

  ****** 

  The valuation is offered at the beginning of the move, this offer is available to every customer just in case there are any unfortunate accidents during the moving process. Unfortunately this can not be elected once a move is complete. The Reimbursement you received is the liable dollar amount for the valuation option that you chose and signed for, at this time we unfortunately will not be able to do anything further. Please let us know if there is anything further we can help you with. Thank you!

  Customer Answer

  Date: 10/04/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.  When people hire you to move their stuff they expect professional people to come and that are going to handle your stuff with care,   However you already knew that there was a problem with one of your employees mishandling customers stuff and sent him anyway ( according to your manager *** who said that he had already been warned).  Therefore my stuff got broken.  Do you think I would hire a company that values my stuff at the price they charge to move even though your people treated as such.  Why isn't all of this paper work sent prior to the move so people are aware that you only value anything they have at sixty cents per pound.   This is the worst experience I've ever had with movers.  I used little guy movers and had no problems with them however I thought I would give you all a try since you all were closer for this move but I will NEVER make that mistake again. 
  
  
  Regards,
  
  
  
  ***** *****
  

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two Men And A Truck Damaged an Armoire and the Front Step/Threshold to my house . When the Moving Men showed up to move my furniture, I warned them that the Armoire was very heavy and explained to them how it was moved by the Furniture Delivery people using the Strap System when it was delivered initially. The Movers told me they don't use the Strap System, so they tried to move it on their own. When they got the Armoire wedged in the stairwell of the apartment I was moving from, I had to help them get it down the steps and that's when they scratched ,dented and tore the handle off it. When the Movers offloaded the Armoire, they had it on a heavy duty dolly and rested it on the front step of the house and cracked the step. Finally when they got the Armoire up the steps, which I had to help again, they cracked the base of it while putting the heavy top part on it.

  

  Business Response

  Date: 09/13/2023

  Hello ******** After speaking with our local management team, we have determined you have resolved your compliant with our General Manager, Greg H******. In regards to your damaged armoire, we are sending you a reimbursement check in the amount of $320. This dollar amount was determined based upon the valuation option ($0.60 per pound) you had signed off on and selected on the date of your move. In regards to the damaged stone step, we have received your replacement stone to our warehouse and are scheduled to deliver to you on Friday 9/15 between 12pm and 1pm. If you have any additional questions or concerns, please give us a call at ***** ********.

  Customer Answer

  Date: 10/16/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* ********

  I don't know who ********* is, but I tried to call Greg Hi***** to follow up from our the last time we spoke and wound up speaking with Galveston M*****, he informed me over the phone and e-mail that a Contractor was coming out today to give them as estimate for installing the threshold. We'll see what happens.

  

  Business Response

  Date: 10/26/2023

  Mr. *********

   

  We see that your repair date has been scheduled, please let us know if there is anything further we can do to help. Thank you!

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired two men and a truck to move me from ***** ***** to ***** *****. They sent three guys to move the items and several of the items were too heavy for one of the movers. That resulted in several items of furniture being damaged, either directly in front of me, watching it or sometime during the moving process. It also resulted in a lot of scratches on the floor, steps and staircase.
  
  Additionally, the two guys at the leader of the group could not figure out how to reassemble two beds. They spent over an hour, attempting to reassemble it, and I stepped in along with the lead mover, and we assembled it was in a matter of 10 minutes.
  
  I gave these complaints to the manager george and he agreed to refund me one hour of the total crew as well as reconcile some of the damages. I told him I would do the cleaning of the upholstered items that were dragged on the floor and he would do the wood and furniture repairs as well as the wood flooring repairs.
  
  I never received the $260 (one hour refund) and the damaged mirror was not repairable as well as the floor repairs wore off after two weeks of normal floor traffic.
  
  I sent several emails to George and he said he would look into why the refund had not occurred but never responded to the mirror that was not repairable or the floors that showed the damage again.
  
  I have the full email string that I can share.

  

  Business Response

  Date: 09/11/2023

  Hello ****. Thank you for bringing this payout issue to our attention. I have forwarded this concern to our management team here in Mason OH. Our claims manager will be giving you a call by the end of the business day to resolve this issue. We are also available by phone call at ###-###-####.

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Two Men and a Truck to pack and move my home. I discussed with sales rep that we had a LOT of things to be moved including many dish sets and several bookcases full of books and various items. I also let them know the "big" items to move and what would require special attention (eg, artwork, pinball machine).
  
  There was no pre-move evaluation of what was to be packed/moved which I found odd. They assured me that they had a planning tool which did all calculations and identified what would be needed (ie, size of van, number of boxes, etc).
  
  The price was reasonable so I booked the move.
  
  On day of move, 5 workers arrived around 8:30 am and worked until about 5 pm. One of workers needed to get more boxes since they miscalculated. About half the house fit on van provided. The team worked until after 10 pm moving boxes into house and placing furniture. [In unpacking, we have found many boxes weren't labeled correctly and miscellaneous items just thrown into boxes.]
  
  I was concerned that since the company woefully underplanned for the move that I didn't want to pay the added costs for getting rest of possessions. I spoke with night manager for the workers who assured me I wouldn't have to pay for additional van.
  
  However, when I spoke with sales, they said I had to pay. I asked them to research and spoke with several individuals at the company about this. And I didn't agree with paying (the cost for second van was more than I had paid for initial packing and moving).
  
  On day of move 2, my son went to our former home to oversee the workers. I had thought if they booked the second move, they did their research. They had not and presented my son with another invoice to sign when I had not given my approval. They definitely had me over a barrel.
  
  My son and I discussed options and we decided to send them on their way and ended up renting a moving truck ourselves and my son called in favors to his friends to help. BUYER BEWARE!!!

  

  Business Response

  Date: 09/11/2023

  Hello *******. Thank you for reaching out in regards to your concerns with your recent move with us. After speaking with our management team here in ************, it appears that there were more inventory items than expected from your original estimate. This increase in items had resulted in the need for an additional truck which would be considered billable. If you have any questions or concerns, please give our office a call at ###-###-####.

   

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  reference complaint #********.
  I was advised to agree to resolve the complaint as company made a plan to complete repairs Tuesday. Two Tuesdays have passed and repair has not been made. I would like to reiterate that I fear that my elderly neighbors whose home was damaged are being taken advantage of and damage caused by the moving van may be further damaging their home with the leak. This gutter needs to be replaced. This accident happened in January. Eight months seems exceedingly too long.

  

  Business Response

  Date: 08/04/2023

  Hello ****. Our claims manager George had scheduled ****** ******** for the repair to be completed on Friday 8/4/2023. If there are any other questions or concerns, please reach out to us at ###-###-####.

  Customer Answer

  Date: 08/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that achieving a resolution after 7 months is satisfactory to me.  I am grateful for a resource such as the BBB to support consumers.
  
  
  
  Regards,
  
  
  
  ***** ********
  

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 2023, hired Two men and a Truck to move my belongings to my new home. The crew who reported incurred 3 'major' damages in this process. Crushed a newel post in the house- repair taken care of. Damaged antique china cabinet-paid for repair. What has not been resolved, is upon arrival to the house, driver backed his truck into my next door neighbors home, crushing the gutter. I have had more conversations emails and texts with the settlement manager named George than I could count, with no appreciable action to make repair. Loads of excuses about needing estimates, and guy cant get there, etc.
  These neighbors are elderly and I fear they are being taken advantage of. I also feel responsible as it was my mover who damaged their house. Further, this gutter damaged in January of this year may now be leaking, causing further damage to their home. I have spent over 6 months trying to get this company to take responsibility for their actions but have not been able to get this issue resolved. I would really appreciate any help or advice you have to offer.

  

  Business Response

  Date: 07/18/2023

  Hello ****. Thank you for bringing this to our attention. We sincerely apologize for the damages that happened on your move. In regards to your neighbor's gutter, we have attempted to schedule appointments with multiple repair vendors and unfortunately they have not completed the repair. Our claims manager, George will be giving you a call within the next 24 hours to coordinate an appointment with a new gutter repair company. We aim to resolve this damage in a timely manner. Please give us a call at ###-###-#### if you have any additional questions in regards to this.

  Customer Answer

  Date: 07/19/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find yet another disappointment in promises unfulfilled.  George said he would be calling to arrange repair within 24 hours.  That time has passed, again.  This incident happened SEVEN months ago.  

  
  **** *******
  
  

  

  Business Response

  Date: 07/24/2023

  Hello ****. George has received quotes back from multiple vendors for the repair on your neighbor's gutter and we are ready to move forward to get this handled, as soon as possible. George will be giving you a call by the end of today with an expected date of service from our repair vendor. Please give us a call back at ###-###-#### if you have any further questions or concerns.

  Customer Answer

  Date: 07/27/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and George did call to say the repair is scheduled for Tuesday.

  I have been told this a time or three previously, so will reserve comment until repairs are complete.
  
  
  
  Regards,
  
  
  
  **** *******