Complaints

This profile includes complaints for Two Men and A Truck's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Two Men and A Truck

  11807 Reading Rd Cincinnati, OH 45241-1545

  
• 

  Two Men and A Truck

  3469 Tylersville Rd Hamilton, OH 45015-5556

  
• 

  Two Men and A Truck

  1091 Reading Road Mason, OH 45040

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired this company to move a single bedroom in June. They lost parts of a bed hardware that’s custom to the bed, as well as bent the slats, miss assembled which destroyed the structure of the bed completely— center support bar was ripped clean through wood.
  
  Solid pine bed. It was made to last decades and instead not even six years thanks to their miss handling.
  
  Reached out to the company, they are supposedly processing my complaint. It’s been months now. They haven’t reimbursed me for my damaged property or even replaced it with the same bed that is still available for purchase (abate the price has increased from my initial purchase but such is the way in inflation culture, I feel they need to replace the bed with the same model or pay the equivalent so I can purchase the bed myself— this the price will be reflected in the price requested box— I should note I expect shipping to be covered by this company too as I didn’t ruin my bed. Especially as it’s been 2 months since I started this complaint process.)

  

  Business Response

  Date: 08/11/2025

  Hi *******,

  I believe you may have reached the wrong franchise, each franchise is independently owned and operated. I searched our system using your name, Phone number, and email, if your move was booked using different information please let me know. I'm not sure which franchise completed your move but you have reached the ********** ** location, alternatively, you can reach out to our corporate office [email protected] and they will be able to identify the correct franchise and get you in touch with them. Please let me know if there is anything further i can do to assist you, thanks!

  Customer Answer

  Date: 08/11/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The company reached out Friday offering to refund me so while this complaint response isn’t satisfactory because I did get resolution I am ready to close the complaint.
  
  
  
  Regards,
  
  
  
  ******* **********
  

• Initial Complaint

  Date:08/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/24/25, my family and I began unloading our household goods following a long-distance move coordinated by this company from *********** ** to ******** **. Upon inspection of our belongings, we discovered significant damage to multiple large furniture items, which appeared to be the result of negligent loading and lack of proper protection during the initial pack-out.
  
  Our master king-size mattress was loaded without any protective covering and was delivered filthy, covered in wood splinters, and likely requires professional cleaning or replacement. Antique dining table chairs were stacked without padding, causing deep abrasions and friction damage.
  
  Our master bedroom furniture set, including dresser, bed frame, and nightstands, was only lightly wrapped in plastic to keep drawers shut. This failed to protect the finish and structure of the pieces, all of which now show visible damage.
  
  My ****** *** office chair, which I use for professional work, was loaded with no padding whatsoever. The lumbar adjustment panel is broken, the chair squeaks when in use, and the seat has a permanent indentation.
  
  Several smaller items, including side tables and stands, were crushed or scraped due to improper placement against heavier items.
  
  Additionally, the movers who arrived on load day were unaware they were expected to assist with packing and brought no boxes. This caused delays and forced me to make multiple trips to purchase packing materials, even though packing was expected to be part of the service.
  
  I reached out via email on 07/25 to Rob, the representative I worked with at the originating office, per the company’s instructions on their website. It has now been 9 days with no response.
  .At this point, I am seeking acknowledgment of the issue and guidance on how to proceed with a claims or resolution process. I have documented the damages extensively with photos, which I included in my original email. There are more pictures, I could not attach them all to this.

  

  Business Response

  Date: 08/11/2025

  We appreciate the opportunity to respond to the recent
  complaint filed by ******** ***** regarding their move on 7/12/25.
  
  First, we would like to express our sincere regret that the
  customer feels dissatisfied with their moving experience. Our goal is always to
  provide careful, professional service, and we take any reports of damage
  seriously.
  
  After reviewing our records for this move, we would like to
  offer some clarification:

  
  Release
  of Liability: Prior to the service, the customer signed a Release
  of Liability for loading into a rental truck, acknowledging that our
  team was not responsible for any damage occurring during transport, as we
  were not the carrier.
  Preexisting
  Damage: Our crew documented preexisting damage to certain items prior
  to loading. These items were noted in our previous damage report and
  acknowledged at the time of service.
  Customer-Specific
  Instructions: The customer requested that we not use moving
  pads on certain furniture, and instead only apply stretch wrap per their
  instructions. While we typically recommend padded protection to minimize
  risk, we honored the customer’s request for how they wished their items
  prepared for loading.

  
  We do understand the customer’s concerns and regret that
  their belongings sustained any damage during their move. However, based on the
  agreed-upon terms, documented condition of items, and the customer’s instructions,
  our team performed the service in accordance with the signed agreement and the
  customer’s preferences.
  
  Scans of the previous damage report and release of liability have been attached for further clarification.
  
  Thank you for reviewing our response, and please let us know
  if you require any additional documentation.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My moving experience on June 28, 2025, was profoundly disappointing. The three-hour quote for moving a small number of items was initially excessive, yet the actual service was plagued by incompetence. Despite explicit discussions with customer service regarding TV removal from wall mounts, the crew declined to perform this service, citing lack of knowledge. This necessitated my injured husband's involvement to complete tasks we had paid for. Additionally, significant time was lost due to the crew's inability to efficiently disassemble furniture. My husband had to guide the movers on bed disassembly, essentially wasting valuable time. Further issues arose when they (K****** C.) demanded an additional waiver for TV boxes, prompting my husband to transport the TVs himself. Throughout the move, one mover (K****** C.) was frequently absent and seen vaping, while the others struggled. The overall lack of professionalism and efficiency was unacceptable. Most concerning, a mattress was damaged during the move, and the subsequent damage report was misleadingly documented as "prior to move damage," despite an acknowledgement of responsibility from the mover K****** C. During the process, I was presented with an electronic document to sign. I signed this document under duress, believing it to be a reimbursement claim, only to discover later it was a prior damage waiver in addition to agreeing I was satisfied with all services rendered. This experience was far from professional and extremely unethical.
  Following a written complaint and a request to speak with the owner, I was contacted by Operations Manager D*** K. on July 2, 2025. During our discussion, I requested a reimbursement of $540 for 2.25 hours, compensating for the time spent waiting for my husband's arrival at the move site and assisting the movers along with repairs to the damaged mattress. D*** assured me he would discuss this with his team and process the refund. To-date no response to emails or calls.

  

  Business Response

  Date: 07/17/2025

  Hi ******, please reach out to the location and ask to speak directly to the General Manager, CJ ******. He will be able to assist you in getting this resolved, thanks! 

  

  Business Response

  Date: 07/17/2025

  Hi ******, please reach out to the location and ask to speak directly to the General Manager, C* K*****. He will be able to assist you in getting this resolved, thanks! 

  Customer Answer

  Date: 07/18/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  Jordan ****** is already aware of this problem. In fact, his name is referenced in my complaint as one of the contacts in the email thread between myself, Dale, and George D******. Furthermore, the phone number provided in the email thread is no longer in service. When a member from management is ready to discuss this matter by phone they can call me at the number listed on my account with Two Men & Truck, the email thread regarding this complaint, or the complaint with the BBB thanks.
  
  
  
  
  Regards,
  
  
  
  ****** **
  
  

  

  Business Response

  Date: 07/23/2025

  We will make Jordan aware that you are expecting a call from him, thanks! 

  Customer Answer

  Date: 07/29/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I spoke with CJ ****** by phone on 7/28/2025. We reached a verbal agreement for me to be refunded 2 hours of labor totaling $480 and a correction to the damaged mattress claim. I previously filed a dispute with my credit card company for charges totaling $540 for excessive charges from this move. I agreed to contact my credit card company to cancel the dispute with the agreement of Two Men & a Truck issuing me a check for $480 and to repair/compensate for the damaged queen mattress. After speaking the my credit card company they advised Two Men and a Truck place the agreement in writing prior to me cancelling the dispute. I attached a copy of the email I sent to CJ ****** to confirm the agreement in writing. I have not received a response thanks.
  
  
  
  
  Regards,
  
  
  
  ****** **
  
  

  

  Business Response

  Date: 08/05/2025

  Hi ******, We just spoke to CJ and he confirmed that you will see a return email in the next fifteen minutes. Please let us know if there is anything further we can do to help, thanks. 

  

  Business Response

  Date: 08/05/2025

  Hi ******, We just spoke to C* and he confirmed that you will see a return email in the next fifteen minutes. Please let us know if there is anything further we can do to help, thanks. 

  Customer Answer

  Date: 08/18/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, I have uploaded a copy of the email correspondence from the business stating they agree to accept the $540 disputed refund credited to me by my credit card company to settle this dispute. As long as the company follows through with the agreement outlined the email, I find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** **
  

  Customer Answer

  Date: 08/18/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, I have uploaded a copy of the email correspondence from the business stating they agree to accept the $540 disputed refund credited to me by my credit card company to settle this dispute. As long as the company follows through with the agreement outlined the email, I find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** J.
  

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired two men in a truck just for loading a rental truck that I had rented. My house was 860sqft. I was quoted on the furniture and items I had and was going to have 2 laborers for 2 hours. I originally was going to rent a 20ft truck but instructed by them I would need a 26ft so I spent the extra money on a larger truck. I was having them come out Wednesday June 4 to load the day before I close on both my house and my new house and be heading straight to my new home after my closing. The day they arrived I had already had almost my entire house in the driveway ready to load except for the largest items but everything was in a tote, boxed, disassembled and properly wrapped. All that had to be done was load the truck. The 2 worker right away said they couldn't work because I had items not quoted which was not correct. They called out their GM and when they finally started working one worker could not stay off his cell phone and I also helped load but how they were loading was not going to work they weren't stacking everything to the ceiling. So because I was complaining they made me sign a damage waiver which I moveout the next day I had no choice but to sign. When they filled the truck I still had several items in my yard/driveway. I was crying because I'm an older women with no family or anyone to help me. I gave away my firepit and dryer because I had no idea what to do. I ended up calling an emergency moving company that had to unload and reload the truck and you wouldn't believe it everything fit with some much room I could've got a smaller truck and kept my dryer and firepit. It costed me getting into my savings. When the company unloaded the truck I discovered several damaged items from two men and a truck. All I want is a refund for the services they did not provide correctly. They were not only unprofessional but had no idea what they were doing as to moving or loading a truck properly. The rest of the pictures are the finished from the 2nd company.

  

  Business Response

  Date: 07/17/2025

  Hi *****,

  We have searched our system for your name, phone number, and email and have been unbale to locate a profile for your move. Could your move have been under any other contact info or is it possible that you have reached the wrong location? Each Franchise is independently owned and operated, you have reached the **** **** ***** Franchise. Please let me know if you believe this is the location that handled your move or if there is anything else i can do to help, thanks!

  Customer Answer

  Date: 07/22/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  
  
  my previous address was *** ***** ***** *** ****** **** ******. I moved so my current address wouldnt be the same. 
  
  Regards,
  
  
  
  ***** ***
  
  

  

  Business Response

  Date: 07/23/2025

  HI *****, 

  Thanks for the clarification. 

  Please reach out to our local office and ask to speak to our General Manager, Jordan K*****, he will be able to assist you in confirming the location and coming to a conclusion on your concerns. Thanks! 

  Customer Answer

  Date: 07/28/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  i already tried calling the business and even following up with the franchise HQ they said they wouldnt help me. I was charged for a service that i did not receive. I hired 2 laborers to load a truck so i could move that did not happen not to mention the damages and me having to hire another company on short notice after hours. I have fully shown the truck was loaded so poorly and the new pics from the 2nd company i hired that completed the work by completely unloading the disaster and reloading everything i owned entirely with stull ample room. I just want a refund. I did not receive the service for what i paid. 

  
  

  
  Regards,
  
  
  
  ***** ***
  
  

  Customer Answer

  Date: 07/31/2025

  Also two men and a truck never gave me any paperwork everything i saw or signed was on their computer tablet and i received no copies. Im also not asking for any money on the damages only a refund of the services i did not get. The job was not completed and completely had to be redone at a much higher cost and standard. I did have to sign a release on the liability insurance bc they were tired of me telling them where to put things so they would fit in the truck. So they didnt want to be liable. 

  

  Business Response

  Date: 08/11/2025

  Hi *****, 

   

  Please reach out to our office and ask to speak to the General Manager, he will be able to make sure you reach the proper location and get an answer to your concerns, thanks!

  Customer Answer

  Date: 08/11/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  
  The business has my name number and my previous address that i moved from in **********. I submitted a review on ****** and its the ******** **** location. I have reached out to the local office and been told they would not help me. My concerns have no been addressed which is i want a full refund bc i paid for labor services and did not receive any. The company ended up costing me more time money and frustration. I will continue to pass alone this information to every person i come into contact with to help make sure anyone is aware of what happened to me that never should have. I just want a refund bc that is the right thing to do. To avoid going to court and adding pain, suffering, damages. 
  
  
  Regards,
  
  
  
  ***** ***
  
  

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The screenshot I just sent you shows the address of the company I used.  They have deleted any downloads I made from their website. Deleting them in their system made mine unavailable. They could not delete my screenshot. All I can find in my email now is a quote for the packing. Please forward my complaint to the address in the screenshot. Thank you.

  Regards,

  **** * ******* 

  Customer Answer

  Date: 06/16/2025

  I tried to send the clarification information 4 times. All attachments were counted in kg.  The were sent with an extension you approved.  It looked like my last one may had gone. Please let me know if you got it as I am not interested in closing this complaint.

  Customer Answer

  Date: 06/16/2025

  Description:
  My husband passed away suddenly on 10/16/24. We had lived in the same house for 32 years. I hired a realtor who hired a Title
  Company who could not clear my deed though the mortgage had been paid and never had a lien on it. That s why I hired the
  movers in January but didn't move until March.
  I am disabled and have a multitude of medical problems. I had to sit downstairs in my recliner while these very young men packed
  me one day and moved me the next. I didn't think I was supposed to babysit them. They charged me per hour when all of the
  young men moved at a different pace and/or experience level. I expected the crew to ALL be experienced movers. That was not
  the case. I should not have to pay for the company to train their movers. A young man named Jacob came downstairs and said
  the packing was a little under the estimate because they didn't use as many boxes as they thought. He had some yellow papers
  about the charges for the packing only. It was charge for $1415.31. I signed for that charge only. I did have 2 friends help
  watching and directing them on moving day. I went out to a truck to tell them I gave the new owner 2 breakfast bar chairs they had
  packed. I saw all of my dining room chairs just stacked with no protection. Not a scratch on them. Now every corner of those
  chairs look like they were just rubbed off. So many wooden pieces scratched up. So many are irreplaceable. Jacob came to me
  with a different yellow paper to sign after they packed 2 trucks. The amount was exorbitant and I told him I was not signing that. It
  was too high and that was before I saw the damages and shoddy job they did. I contacted a supervisor at the company and he
  was very arrogant and unprofessional. He told me I had to pay it no attempt to mitigate the charges. I then disputed the charge
  with my bank. This whole time before this I dealt with someone from the company named Trish. She gave me info on the phone. I
  spoke to her several times. Since the dispute her name has never been mentioned. Quite awhile later someone called me from
  the company asking me about the problem I had with them. I told him and the real purpose of the call became clear. He couldn't
  help me or do anything while it was in dispute. I told him I was not dropping the dispute and that was the end of any direct contact
  they had with me. I sent photos to the bank sho**** some damages and told them I could send more. Especially troubling was a
  white square of paper I found on the floor with all of my credit card info on it. I looked online for our state to see if it was legal for
  a company to charge a person's card if they had not approved the job and would not sign for the charges. They answered the
  bank with a form from the bank filled out with untrue answers They also sent paperwork that was supposed to be a contract with
  my signature and initials. I got the copies from my bank with the "contract". There is just a sliver of someone's signature on the 2
  lines that are supposed to be

  

  Business Response

  Date: 06/24/2025

  Hi ****, 

  Our General Manager, Keith C******* or our Operations Manager, Rodney E**** will be reaching out to you to help with your concerns. Please let me know if there is anything further i can do to assist you, thanks!
  

  Customer Answer

  Date: 06/26/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  The only message I see from them is the business will contact me. They have not.
  
  Regards,
  
  
  
  **** *******
  
  

  

  Business Response

  Date: 07/03/2025

  Our General Manager, Keith C*******, has already contacted the customer by phone. They have spoke and are actively working to resolve the customers concerns. 

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  
  
  Yes he did talk to me but I find the fact that he is telling me I will not get a refund, they don’t do that and it’s never going to happen (3 times) was not actively working with me to resolve the issue. The issue is they did the poorest job of packing and moving I could ever imagine. They had everything scattered in the boxes, most not labeled or labeled incorrectly and not put in the right rooms. I still am not unpacked. He offered to have my furniture repaired but I would not trust him with my property again. He wants to sound reasonable to you but he doesn’t care about the customer at all. He hung up on me because it’s too much trouble for him.He has no signature and I think this could be credit card fraud.
  
  Regards,
  
  
  
  **** *******
  
  

  

  Business Response

  Date: 07/17/2025

  Hi ****,

  While i understand your frustration, after revie**** the move paperwork it does seem that this was an hourly estimate and you were charged strictly for the time that the move team spent completing your job. With that being said i do not feel that a refund for services completed is necessary. As for the damages, after review of the move contract you agreed to it is noted that Two Men And a Truck has the right to repair any damage before considering monetary compensation. Please let me know if there is anything further I can do to assist you, thanks! 

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two Men and Truck were scheduled to move some furniture to storage on June 12. We were given the window of 1:30-4:30. I tried to call them multiple times, as did my child. We tried multiple numbers and the phone was not answered once, with many of the calls simply being disconnected.
  We received no call from the company telling us they were unable to show, or needed to reschedule. This was a straightforward no-call, no show by Two Men and a Truck.
  I have an autistic child who really struggles with changes to their routine. I cannot put them through another day of waiting for the movers. This has caused my child significant distress and been disruptive to our lives, as I also took off work today so I could be home for the movers.
  Because of the distress caused to my child, and my work schedule, I will not be able to get the furniture moved any time soon. This has been a massive inconvenience.

  

  Business Response

  Date: 06/16/2025

  Hi *****, 

  We were able to confirm that this move team was running behind but that they did in fact complete your move on on June 12th. With this confirmation I have determined that no refund is due because services were rendered. 

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ********
  

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved on 05/29/2025. Was quoted around 600-890. That is what I signed. The Driver told my Fiancé and Grandfather that they would beat it and put emphasis on "Don't forget we work for tips!" There is a form with a higher estimate of over $1,000 with a line that I never signed. They stated that there were additional items moved. From previous two moves there were LESS items. Simply because I put my smaller TVs and other items in my personal vehicle on the Drivers Request. We actually had my vehicle, my fiancés vehicle, and my Grandfather's vehicle full. We have a Dresser where the legs are ruined. Spoke with General Manager Keith C******* that said he was going to get back with me. Never happened. Yesterday I called and emailed with no reply. For the lack of communication, overall terrible experience, a forged form I never seen, Negligence of the Crew I am requesting a refund in full.

  

  Business Response

  Date: 06/09/2025

  Hi *******,

   

  I know you were able to speak to our General Manager, Keith, and resolve this matter. Please let us know if there is anything further we can do to assist you, thanks!

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ****
  

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Furniture was not properly protected when loaded to prevent damage.
  Refrigerator was not padded to prevent scratches and dents.
  My wife witnessed a dining room chair fall on top of the dining room table.

  

  Business Response

  Date: 04/14/2025

  Hi *****,

  Please reach out to our local office and ask to speak to our GM, Rodney E****. Thanks! 

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  At 9:48 AM Tuesday April 15 2025 I contacted,  Rodney E****, he is the general manager from TWO MEN AND A TRUCK.  I told him that I was asked to call him in regards to the complaint that I initiated to BBB regarding the damage that his employees did to our furniture while moving us. At first he seemed to not know or even care what I was talking about, so I said to him you have a complaint from me to BBB regarding the move on 4/01/2025 by your employees. He didn't respond to my explanation for the call. I continued saying Rodney you received a complaint from BBB with pictures of the damage to our furniture, and that if you looked at the pictures you can see that $302.00 will not repair the damage. I told him one of the refrigerator doors will cost $274.95, the other $287.95. the total for the refrigerator repair is $562.90 and I'm still waiting on the paper copy estimate from the wood repair and the tech said it would be about $200.00 total about 762.90. He still seemed, not to be concerned or even to care about the situation. Still no response, so I told him that I was willing to negotiate with him, the response was $302.00 if I don't except that he will close my claim.

   

  As soon as I get the wood tech estimate I will upload it.

  

  Business Response

  Date: 04/23/2025

  *****, 

  We confirmed with the local franchise that you selected the state minimum valuation coverage for your move, this requires the franchise to payout at $0.60 per pound for the damaged items which is how they calculated the payour offer they have made. 

   

  In addition, i have been made aware that you recently submitted a chargeback on the charges for your moving services. As long as that chargeback is open and the bank has retrieved that money from the local franchise, your moving services will not be considered paid in full. Per the moving agreement, no damage claims will be honored if your services are not paid in full. Until the chargeback is resolved and the local franchise has received the funds back for the moving services, all damage claims will be put on hold. Please let me know if you have any questions, thanks! 

  Customer Answer

  Date: 04/25/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I was not shown full disclosure on the tablet by the driver. I was shown 1 line for me to initial. I was not shown the other option.

  The only time I got to see the full disclosure was when it was emailed to me after the damage had been done.
  
  Regards,
  
  , 
  
  ***** *********
  
  

  

  Business Response

  Date: 05/07/2025

  *****, 

  While I understand your frustration, as previously mentioned as long as the chargeback on your payment is pending we will not be able to move forward with any further steps on your claim. Please let us know if there is anything further we can do at this time.  

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  I have cancelled the dispute with ****** in the amount of $300.00

  Two men and a truck will be notified from the credit card company within 3 days.
  
  
  Regards,
  
  
  
  ***** *********
  
  

  

  Business Response

  Date: 05/15/2025

  Hi *****,

  We were able to confirm that we have received the funds. Rodney, the General Manager will reach out to you to move forward with closing your claim. Thanks!

  Customer Answer

  Date: 05/21/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *********
  

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ex wife hired them to move her furniture out of my house , they ripped my carpet in 3 places , when we called them they said it would be a additional $250 to move forward with a claim to repair the damages , they simply sent a company to cut out the ripped carpet and have not returned any of my email , text or phone calls

  

  Business Response

  Date: 03/11/2025

  Hi Stephan,

  I believe you may have reached the wrong location. Each franchise is privately owned and operated and you have reached the Cincinnati OH franchise. If you reach out to *********************** they will be able to get you in contact with the appropriate location. Please let me know if there is anything further I can do to assist you, thanks!

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 6 two men and a truck were suppose to move my family.
  Towards the end of the day the tracked mud on our brand new carpets. They left 27 boxes outside on the porch. They left a freezer on our back patio. They damaged our new hardwood floors. They lost a 10 foot piece of glass!!
  The wouldn’t reassemble our beds.
  When I asked them to complete the job they walked to their trucks and drove off.
  Called management the next day and never heard back.

  

  Business Response

  Date: 02/10/2025

  Hi *****,

  We are sorry to hear about your experience, please reach out to the local office and ask to speak directly to our GM, Rodney E****. Thanks!