Complaints
Customer Complaints Summary
- 25 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This lending mortgage broker calls CONSTANTLY even after multiple requests to remove me from their list. I have never used them nor inquired about anything with them. They are shady sharks that don’t take no for an answer. Stop calling people that have asked to not be called.
Business Response
Date: 06/26/2025
We have updated our records to make sure there are no additional calls to this customer.Initial Complaint
Date:06/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Repeatedly calling the house under "Unknown" caller id.Business Response
Date: 06/06/2025
We have updated our records to show no further contact with this customer as requested.Initial Complaint
Date:05/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company keeps calling me repeatedly even after asking them to not call and declining their services. They call my phone and ask for *****t my husband and then tell me maybe he would like to hear about our rates. No we don’t. They call with multiple phone numbers. The last few times they called I’ve asked them to remove me from their calling list and they hang up and say nothing.Business Response
Date: 05/08/2025
We have added this to customer to our Do Not Call List and they will no longer receive communications.Customer Answer
Date: 05/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******** *****Initial Complaint
Date:05/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They call me constantly! I have demanded they no longer call me and to remove my name and number from their list, I have BLOCKED every single number they call from, but they are calling from auto-generated phone numbers each time. I am on the National Do Not Call Registry, and they persist. This needs to stop. Every time I ask to be removed from the calling list I get told that our company has not called you.Business Response
Date: 05/08/2025
We have added this customer to our Do Not Call list and they will no longer receive communications.Customer Answer
Date: 05/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company needs to be aware that any more unwanted calls received on behalf of them will result in legal action being taken by me against under the Telephone Consumer Protection Act since I have made it clear on several occasions that I do not wish to be contacted by this company,
Regards,
***** *****
Initial Complaint
Date:04/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied for an FHA streamline refinance on my mortgage with "River City Mortgage". I was sent a loan disclosure agreement that locked in my rate. I provided them all of my sensitive information including W2, Social security number, current mortgage statement etc. I signed my agreement 4/4/2025. the document was protected by a customized login that included my social. the code did nto work, which led me to question the disclosure. I asked my loan officer, in writing if my information was accurate or did it need to be changed? The company (River City Mortgage) had me push through and gave me a special code. nevertheless I signed the initial agreement that detailed all information including my new monthly payment etc. My officer then told me that my loan was in processing. 4 days later he reached back out to me saying I needed to sign an updated agreement with the correct information. I reluctantly agreed but was promised the same rate (in writing) so I moved forward. Since that date I was told countless times over the phone and in writing that my loan was being processed and should be ready to close any day. Three days ago my loan officer called me and told me he quit because his company was sketchy and he wante me to follow him to his new company. As you can imagine this raised immediate red flags. Later that day the Branch manager of the Arizona Branch of River City Mortgage reached out and said that they never locked in my rate and they could not help me. I responded abruptly and told them to fix the issue or I would file a complaint with the FTC, BBB and pursue legal action. They have since then not responded to any outreach to remediate the issue they caused. I also was reccomended by their loan officer (in writing) to put 9k towards my current loan to help lower the monthly payments even more. I told him I did not want to do that until my rate was locked. he assured me that it was and that I should apply the payment.Business Response
Date: 05/05/2025
We have spoken to *** ***********. We have addressed his concerns and believe there was miscommunication to him previously by an employee that is no longer with River City Mortgage. We are anticipating his closing at the originally disclosed terms this week.Initial Complaint
Date:03/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have repeatedly told the company to stop calling me. They call daily from different obviously spoofed numbers that I block. I am on the FTC do not call list, and they don't care. When I finally got mad and demanded sternly that they not call me and I stated I am not interested, the caller said, " what are you not interested in?" He was still trying to sell me on something after I told him to stop calling. These people are ridiculous, and I want them held legally accountable for once. They are violating Federal Regulation by calling me when I am on the DO NOT Call List. But no one seems to care what these shady companies do. If it continues, I will contact an attorney and file for harassment.Business Response
Date: 03/13/2025
I have confirmed the customer is now on our internal Do Not Call List and will not receive any further communication.Initial Complaint
Date:01/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They call me constantly! I have demanded they no longer call me and to remove my name and number from their list, I have BLOCKED every single number they call from, but they are calling from auto-generated phone numbers each time.
I am on the National Do Not Call Registry, and they persist.
This needs to stop.Business Response
Date: 01/30/2025
We have updated our systems to reflect the customers request for no further contact and will not be reaching out again.Customer Answer
Date: 02/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ****Initial Complaint
Date:12/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
12/16 and 12/17, I have been getting multiple calls from this company daily as recent as 12/17 and have asked every time to be removed from their calling list. Each time I am told there is no record of them ever calling me. If I don't answer my cell phone number, they call my home number.Business Response
Date: 12/17/2024
We apologize for any misunderstanding and have confirmed that we have updated our records to not contact this customer moving forward.Initial Complaint
Date:08/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would not trust this company. From start to finish there were many red flags that I kept overlooking due to my situation and application being a tough loan to approve. I continued as I had invested so much time! I started with one loan officer who became aggressive verbally because I had legit questions about my loan that he didn’t want to answer. He drove to my home yelling at me in front of my daughter outside of my car, then left driving quickly and yelling all the way up the street! I was then assigned a new loan officer who was very professional and polite the entire process UNTIL 3 weeks ago. I closed on my home 4/28 and moved in 5/1/ 2023.
To make a very long situation as short as possible, the home I bought was a new build and the prior owner had only lived in it a little over a year, and since property taxes are 1 year behind, he was only paying for land.
Dan H***** assured me that they would access my property taxes as close as possible and between Title and River City not doing their job just to get a sale closed, I am now in a terrible spot due to a huge escrow shortage of 3213.59 and a increased payment of $480.81.
Dan and I had several text messages and all he could do is blame the title company.
This is unacceptable. I spoke to my mortgage company to where I pay my monthly payment, a real estate attorney, and other companies who are now trying to help me and I have heard the term “ predatory lending” multiple times.
I spoke with Dan on the phone hysterically crying and he mentioned they would try to help me, even if it meant they didn’t make a penny lol, but next thing I know I am blocked from his cell. I called River City directly and ask to speak to Nick H***** (his son) the owner 6 times. I was told he wasn’t in the office, which was a lie. I ask for calls back, which I never received. There is nothing in writing stating that my payment would increase by almost 500.00. What company blocks their client they made tons of $ off of?Business Response
Date: 08/21/2024
We take all feedback seriously. We are always open to discuss
any situation with a customer and attempt to explain and resolve it, as we did
with you. The openness to do so hit’s the limit when there are physical,
verbal, or written threats being made. While your complaint is inaccurate, it
also appears you are being misinformed by other parties. Nonetheless, we wish
you the best of luck moving forward.Customer Answer
Date: 08/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
***** ******Customer Answer
Date: 08/22/2024
If you look at all of the reviewes and complaints from this company, you will see who is at fault. I mentioned I would get an attorney and they take that as a threat. I have a right to an attorney. There was never any physical or verbal threats. I have now spoken with 5 other companies who all gave me the same information. This company is not to be trusted. And for Kevin (my first loan officer) to come to my home was verbal abuse and I still have that video of him. I also have every text from Dan ******. How does one feel right lying once again? He knows and they all know. Look at the current complaints. They are starving for sales. I am shocked they would leave a single mother in a horrible spot. I want them to correct their error as promised from DanBusiness Response
Date: 09/03/2024
As previously indicated, we attempted to resolve the complaint with the customer when she initially reached out. Those efforts were in vain and once our communication policy was violated we will not have further interaction with this customer.Customer Answer
Date: 09/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
***** ******Initial Complaint
Date:07/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
River City Mortgage has called me RELENTLESSLY despite telling them I have no interest in anything they have to offer. I just now received another call from another number (I believe they are using spoofed numbers), and I told the rep I didn't want them to call me anymore and that they are calling me every day. He started arguing with me that he is the supervisor and he can see that they have not called me since July 2 which is complete and utter nonsense. They call me every day from different numbers! I told him to provide me with an email and I would send him screenshots of the phone calls I received and he just laughed at me. This company is a bunch of scammers and they are violating the National Do Not Call Registry which I am enrolled in. If they violate it again, I plan to pursue charges and fines against them.Business Response
Date: 07/19/2024
We have updated our records to ensure that this customer will no longer receive phone calls from River City Mortgage.Customer Answer
Date: 07/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If they contact me again, I will pursue legal action.
Regards,
***** ****
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