Reviews

This profile includes reviews for LCA Vision Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LCA Vision Inc. has 50 locations, listed below.

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  LCA Vision Inc.

  7840 Montgomery Road Cincinnati, OH 45236-4301

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  LCA Vision/ Lasik Plus

  12 Corporate Woods Blvd Albany, NY 12211

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  LasikPlus

  1206 Silas Deane Highway Hartford, CT 06109

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  LasikPlus

  14 Hope St Brooklyn, NY 11211

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  Lasik Plus Vision Center

  5000 Mcknight Rd Pittsburgh, PA 15237

Review Details

• Review fromChris S

  Date: 12/11/2024

  1 star
  I schedule Lasik surgery with this company. When I arrived to have the procedure done. One of the documents said that I have presbyopia and require readers. I have never been diagnosed with presbyopia and have never used readers. They refused to update the document to reflect that I don’t require readers. Update: I got a second opinion from an independent optometrist, not at all affiliated with lasik surgery and certainly not LasikPlus. They said that post lasik surgery, immediately and forever, I would have to read at a a further distance than I do today and might need readers. And for what it is worth they said that I don’t yet have presbyopia. So is why LasikPlus has that factually incorrect statement in their ‘agreement’ and refused to update it. They are snakes!

• Review fromJanean P

  Date: 06/26/2024

  1 star
  If I could leave a zero star review, I would. I had lasik in 2012 in Houston. They provided a lifetime no cost retreatment guarantee. Recently, Feb 2024, I started the process to request that. Had an eye exam, sent the forms in, received an acknowledgement that it would take up to 8 weeks to review. We are now SEVENTEEN weeks out with nothing. I have called, emailed MULTIPLE times, with zero responses. I receive one call more than 3 weeks ago with a v/m saying they were calling to schedule & only have 1 appt avail. I called back IMMEDIATELY to the number left on the v/m (I work in the daytime and can’t always answer my phone). *************** it went to a recorded message. I have since called MULTIPLE times; same recorded message that says they’re unavailable & calls will be returned in 2 business days… BULL!! I have left many voicemails with no return calls. I hunted down a different 800 number, got a live person, they transferred me to another person, who basically said I was approved for retreatment, but I had to schedule an exam and there were no appointments in June remaining & the July slots were not released yet, to wait a couple of weeks. He explained how only special doctors do the retreatment (??? Makes no sense) and the appointments are limited. They also want another eye exam in their office at $99 to ensure my vision is stable. It’s now 2+ weeks since that conversation and nothing. Nothing, nothing, nothing. I’ve again emailed MULTIPLE email addresses that I have on file and NOTHING….NOTHING…..NOTHING……NOTHING. LCA - if you’re reading these reviews, be put on notice, you will be slapped with another violation of DTPA. This is a deceptive trade practice if I’ve ever seen one. Your company represents a lifetime guarantee of no cost retreatment, but when someone request that, you make it IMPOSSIBLE to get. I will be filing a formal complaint and have notified your offices of such via email.

• Review fromChris A

  Date: 06/24/2024

  5 stars
  Amazing experience handled my procedure very professionally. I highly recommend LasikPlus to anyone interested in getting rid of their glasses or contacts.

• Review fromMarcy S

  Date: 03/27/2024

  1 star
  6 years ago I had LASIK, Im now nearsighted, again. I was having issues with my vision, so I had an eye exam. When I reached out about retreatment and being covered, they had me submit a document from my optometrist, and my request for retreatment. I was told by, *********, that it could take up to 8 weeks to hear back. After 9 weeks I sent an email to, *******. She replied by letting me know that I could get scheduled. What a relief it was! I responded to the email, accepting the day she offered. She eventually responded back by saying that appointment slot was gone. I sent her another email trying to get another appointment. That email got ignored. I sent another email, that got ignored. I then decided to make a call so that I could speak to someone. After being transferred a couple of times, I was given to *******, at their headquarters. ***** said that she would be happy to help me, and to figure out the closest location for me to have my retreatment at no cost. She said she would call me back the following week. I waited the following week, no call. I gave her three weeks, thinking she would be calling me back. I have yet to hear back from her. I have called her several times now, and I have left voicemails. She has yet to return my calls. This process started at the beginning of December, 2023. Im now reaching the end of March 2024, with no resolution. I had to purchase a pair of glasses so I can see. After being told that I can have my retreatment at no cost, Im now just being ignored. When it comes down to actually following through and getting me scheduled, they are now ignoring me. Before going through with LASIK, I was convinced of what an investment it would be. Now only six years later, Im dealing with this. They convinced me that they would actually stand by their work and be there for their patients. Instead, I feel like they got their money, and have no concern about the well being of their patients.

• Review fromDana M

  Date: 03/15/2024

  1 star
  I would like to make a complaint about LASIK Plus in ***************, ****. I had went in for a consultation for possible LASIK procedure because I have heard great reviews from people saying that they went to LASIK and the LASIK procedure was the best thing they are did. Well I have to thoroughly disagree. My first consultation I was seen by someone who was not a doctor, and he did my entire exam from beginning to end, checking my eye health, my vision, my current prescription strength of my glasses and then proceed to tell me that I am likely not a candidate for the LASIK procedure but I would be better suited for the *** procedure. I was told then that they would send my exam results to the physician who would make that final decision. He did go ahead and explain the difference between *** and LASIK very minimally and informed me that my recovery would 3-5 days versus 24 hours with LASIK. Then I sat in the office and was told to watch a video about the *** procedure on a tablet, which was from like the 90's and showed how they do the procedure in the 90's. Things have changed quite drastically in the medical world from the 90's. I do work in healthcare and I am aware of how to treat patients and how not to. The day of my procedure I had to wait two hours for my procedure, then I was placed in room and received numbing drops and told my procedure would be in 10 min, I waited over 30 min with no one coming to check on me after administrating the numbing medication eye drops (what if I had had an allergic reaction?), then the doctor popped in and took in for my procedure and the doctor did not speak the entire procedure, I am completely conscious during this procedure and he did not explain to me what so ever what he was doing. So extremely disappointing. Next my first post operative appointment I had called in to reschedule and was told I could not because there was not physician in office, my first post op when I arrived, my exam was done via Telemed. I have more

• Review fromAdmin T

  Date: 02/20/2024

  1 star
  Disappointing Post-Surgery Experience Life-Altering Dry Eyes Issue I underwent LASIK surgery at this clinic almost a year ago, initially impressed by their professionalism and the promise of better vision. While the surgery corrected my vision, it unfortunately led to a severe and persistent dry eye issue, which I had never experienced before the procedure.This complication has turned my life upside down. I find myself needing to use eye drops hourly and wear a special mask each night to mitigate the dryness. This constant need for management and the discomfort that comes with it has significantly affected my daily life and well-being.Despite reaching out to the clinic multiple times for assistance or guidance post-surgery, their response has been deeply disappointing. I was directed to see my local eye doctor, with the clinic showing little concern for the possibility that the surgery have caused this issue. Their approach lacked the accountability and care I expected from a professional medical provider.I am especially disheartened by the clinic's combative and dismissive attitude when confronted with my post-surgical complication. It is concerning to see such a lack of post-operative care and responsibility.I feel compelled to share my experience to inform potential patients. While the surgery did improve my vision, the ongoing struggle with dry eyes and the clinic's unhelpful response have greatly diminished my quality of life. This is an important consideration for anyone thinking about undergoing a similar procedure at this clinic. Potential patients should weigh the risks and the clinic's approach to post-operative care before making their decision.

• Review fromMick R

  Date: 03/17/2023

  1 star
  I went to the **** Easton Station location, and after going through the initial consultation and being cleared to get the surgery, I was turned away by the surgeon the day of the surgery. He claimed it was due to me still needing glasses post-op (which I was fine with because I needed them to read) so he shut me down completely. He didn't actually tell me to my face either, relying instead to have a nurse to do so. While the people there were decent otherwise, it had an overall flaky feel to it all. I just wanted my eyes fixed, I'll be taking my $4,000 elsewhere because I'm fairly certain I can get it done. The place is a joke!

• Review fromRasheda L.

  Date: 02/11/2023

  1 star
  ***Final Edit***After today's visit I am no longer holding on to hope that my eyesight will get better with the help of the staff at this Oakbrook Laskiplus. Unfortunately it seems that unless the results of the procedure are stellar they have either no clue or desire to assist with getting your eyesight where they promised it would be. On my last appointment I was prescribed glasses because I was "one of the 5%" of people that had this issue. My vision was only slightly below what it needed to be but, according to them, with the focusing exercises and mild prescription I should be fine. I waited 3 months or so before making today's appointment 2/10/23) because I wanted to be sure that the response to my issue was not I needed to give it more time. Initially the Dr tried to convince me that getting an "enhancement" would not eliminate my need for glasses. It would only ensure that I needed reading glasses. When I voiced that was unacceptable, he decided to give me an exam. According to the Dr my eyesight had gotten worse. He said I needed to be dilated a month from now and reevaluated while my eyes were dilated to ensure that the change stayed the same as today. He ignored my concern about now experiencing ocular migraines and when asked how dilating would help since my vision seemed worse when my eyes were dilated he simply told me it was too complicated for me to understand. He then ended the appointment and directed me to the front desk. At the front desk I was promptly told that "they don't have access to these kind of appointments because its a corporate thing and I would need to wait for a call from them in order to get my appointment. At any rate, I don't think this place truly knows what they are doing and I will have to find a place to fix what they could not. Don't be fooled by the positive reviews. Go see what the low rated ones are about before making your decision. I wish I had done more research. I would not be in this position if I did.

• Review fromDenise L

  Date: 10/27/2022

  1 star
  Lasik Plus in Mt. Royal, NJ performed eye surgery on me in December 2021. They were supposed to correct my distance and I used all the drops and followed the instructions they give you to a tea and here it is 10 months after my surgery and I still cannot see signs while driving in the day and night, and license plates until I am right up on them, which is how it was before the surgery.
  During the follow up visits the doctor tried to tell me I have dry eyes and that the surgery has corrected my vision some and as soon as the dry eye has been remedied, I will be able to see even better. He advised me to keep using the drops. I visited the doctors on numerous times afterwards, always complaining about the surgery not correcting my vision and the doctor there always insisted my eyes are corrected as well as they can be. I have to get a prescription for glasses in order to give me the ability to see the way the surgery should have provided me.
  I paid over $4,000 to have my vision corrected and LasikPlus did not do what was promised.
  If they would have informed me before the surgery that nothing is guaranteed and there is a possibility, I would still need corrective glasses after the surgery, I would NOT have followed through with it.
  I think everyone who has gone to the Mt. Royal, NJ office to have their vision corrected and it still isn't, we should all go to the office and boycott. We should not let them get away with stealing our money. They should not be allowed to do this to another person! LasikPlus needs to be shut down.

• Review fromMsBris

  Date: 09/01/2022

  1 star
  As with everyones else complaints with LASIKPLUS, mine is the exact same. I had my eyes done in January 2022 at the *******, ** location and have been back several times because my vision has not improved. They try to make you believe it's 20/20 but it's not. My distance vision is no better then before the surgery i cannot drive at night without needing glasses. I paid nearly $4000 for vision correction and received nothing. I feel this has become a hostile situation and something needs to be done about this company. LasikPlus need to be forced to refund our money since they have not been able to deliver as promised. LasikPlus should be closed down till further investigation is done and are accredited with the BBB. Doctors should not be allowed to preform ANY kind of surgery if the company is not an accredited company. LasikPlus MUST be held liable and responsible for what they did and the refusal to honor what they sell. I take partial blame in what I am dealing with because I did not research the company as fully as I thought I did. The treatment you get after they receive your money is unexceptiable and must not be allowed to continue like this. I demand a full refund for not receiving the vision correction I paid for.