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      Country
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          Find a Location

          LCA Vision Inc. has 51 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.

            Business ProfileforLCA Vision Inc.

            Laser Eye Surgery
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Government Action: BBB reports on known government actions involving business’ marketplace conduct::
            Federal Trade Commission vs. LCA-Vision

            The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.

             

            On January 19, 2023, the Federal Trade Commission issued an order requiring LCA-Vision, doing business as LasikPlus and Joffe MediCenter, to pay $1.25 million for using deceptive bait-and-switch advertising to trick consumers into believing they could have their vision corrected for less than $300.

             

            In addition to paying $1.25 million to redress consumers, LCA will be barred from the deceptive conduct alleged in the complaint and required to make certain clear and conspicuous disclosures when advertising LASIK at a price or discount for which most consumers would not qualify. These disclosures include whether the price is per eye, the price most consumers pay per eye, and any requirements or qualifications needed to get the offered price or discount.

             

            On March 15, 2023 a consent order was entered. According to the order, LCA Vision is to pay $1.25 million for using the deceptive bait-and-switch advertising. It also requires LCA to make certain clear and conspicuous disclosures when advertising LASIK at a price or discount for which most consumers would not qualify.

            At-a-glance

            Customer Reviews

            1.11/5stars

            Average of 9 Customer Reviews

            Customer Complaints

            14 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            LCA-Vision Inc, dba LasikPlus offers refractive surgery and lasik vision correction.

            Business Details

            This is a multi-location business.

            Find a Location

            LCA Vision Inc. has 51 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              7/12/1988
              Years in Business:
              39
              Business Started:
              1/1/1985
              Type of Entity:
              Corporation
              Alternate Business Name
              • Lasik Plus Vision Center
              • LCA Center for Surgery
              • Lasik Plus Bausch & Lomb Laser Center
              • Bausch & Lomb Laser Center
              • Lasikplus Vision Center
              Business Management
              • Ms. Jackie Cafera, Patient Care Manager
              • Mr. Craig Joffe, CEO/Owner
              • Mr. Steven C. Straus, C.E.O.
              • Ms. Alexa Dorning, Complaint Contact
              Contact Information

              Principal

              • Mr. Craig Joffe, CEO/Owner
              • Mr. Steven C. Straus, C.E.O.

              Customer Contact

              • Ms. Alexa Dorning, Complaint Contact
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              14 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/20/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Trying to get hold of LasikPlus at **** *** *** ***** in ******** ** is impossible. If you call their number it goes to a central answering service that is monitored but not helpful to resolve questions or concerns. I was schededuled for lasik on 3/8 but they called & left a v/m that they need to change it to 3/7. I have called 6x and they don't answer the phone...it goes to an answering service that tells me that the ******* office will call me back. They don't. I drove over 2x from a different city...the web and fb both say they are open...both times the doors were locked - 2/19 at 1:00pm ish and 2/20 at 11:30am ish. This is insane. They need to provide service and communicate better. I still have no answer on the day/time for my surgery. Did they go out of business?
              Read More

              Customer Reviews

              9 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Admin T

              1 star

              02/20/2024

              Disappointing Post-Surgery Experience Life-Altering Dry Eyes Issue I underwent LASIK surgery at this clinic almost a year ago, initially impressed by their professionalism and the promise of better vision. While the surgery corrected my vision, it unfortunately led to a severe and persistent dry eye issue, which I had never experienced before the procedure.This complication has turned my life upside down. I find myself needing to use eye drops hourly and wear a special mask each night to mitigate the dryness. This constant need for management and the discomfort that comes with it has significantly affected my daily life and well-being.Despite reaching out to the clinic multiple times for assistance or guidance post-surgery, their response has been deeply disappointing. I was directed to see my local eye doctor, with the clinic showing little concern for the possibility that the surgery have caused this issue. Their approach lacked the accountability and care I expected from a professional medical provider.I am especially disheartened by the clinic's combative and dismissive attitude when confronted with my post-surgical complication. It is concerning to see such a lack of post-operative care and responsibility.I feel compelled to share my experience to inform potential patients. While the surgery did improve my vision, the ongoing struggle with dry eyes and the clinic's unhelpful response have greatly diminished my quality of life. This is an important consideration for anyone thinking about undergoing a similar procedure at this clinic. Potential patients should weigh the risks and the clinic's approach to post-operative care before making their decision.

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