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          Additional Information

          Not BBB accredited

          The Kroger Company

          View full profile

          This is a multi-location business.

          Find a Location

          The Kroger Company has 2519 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.
            Headquarters
            1014 Vine Street, Cincinnati, OH 45202
            BBB File Opened:
            1/1/1949
            Years in Business:
            141
            Business Started:
            1/1/1883
            Alternate Business Name
            • Harris Teeter
            • Loaf & Jug
            • Mariano's
            • Topvalco Inc
            • Roundy's
            • Copps
            • Pick 'n Save
            • Metro Market
            • Mariano's
            • Home Chef
            • Kroger Company
            • Kroger
            • Kroger Floral Delivery Ctr
            • Ralphs Grocery Store
            • City Market
            • Kings Soopers
            • Dillons
            • Smith's Food & Drug Stores
            • Fry's Food & Drug Stores
            • Quality Food Centers
            • Baker's
            • Owens
            • JayC Food Stores
            • Hilander
            • Pay Less Super Markets
            • Gerbes
            • Food4Less
            • Foods Co
            • Fred Meyer
            • Fry's Marketplace
            • Smith's Marketplace
            • Kroger Marketplace
            • Kroger Pharmacy
            • QFC
            • Baker's Plus
            Business Management
            • Mr. J. Michael Schlotman, Executive Vice President/CFO
            • Mr. W. Rodney McMullen, Chairman.CEO
            • Mr. Paul W. Heldman, Executive VP/Secretary/General Counsel
            • Mr. Fred Morganthal, Executive Vice President, Retail Operations
            • Mr. Chris Hjelm, Executive Vice President/Chief Information Officer
            • Mr. Mike Donnelly, Executive Vice President, Merchandising
            • Ms. Sukanya Madlinger, Senior Vice President, Retail Divisions
            • Ann Reed, Division President
            Contact Information

            Principal

            • Mr. W. Rodney McMullen, Chairman.CEO
            Additional Contact Information

            Fax Numbers

            • (513) 782-3359
              Primary Fax

            Phone Numbers

            Email Addresses

            Additional Business Information
            Additional Info
            In June 2018 Kroger sold its convenience store division to EG Retail, a British based company. Divisions sold include Kwik Shop, Loaf N Jug, Quick Stop, Tom Thumb and Turkey Hill. Kroger no longer handles complaints for these stores. Please click here to read the BBB Business Profile for EG America, EG Retail.
            Pending Government Action
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            State of Utah v. Walgreens, Smith's (Kroger), Rite-Aid

            The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.

            On June 28, 2022, the Utah Attorney General's office filed a lawsuit in the Third Judicial District Court in Salt Lake City, Utah alleging that "Smith’s/Kroger failed to report suspicious orders or otherwise control the supply of opioids flowing into Utah. The suit also claims Kroger knew that people were traveling long distances to see prescribers or fill prescriptions; prescriptions were filled for drug “cocktails” known for their misuse potentials, such as oxycodone and benzodiazepine; and customers were receiving multiple prescriptions and paying for them in cash. The suit says Kroger ignored these obvious red flags."

            Pending Government Action
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            State of Washington vs. RITE AID CORP.; RITE AID HDQRTS. CORP.; THRIFTY PAYLESS, INC.; THE BARTELL DRUG COMPANY; THE KROGER COMPANY; QUALITY FOOD CENTERS; FRED MEYER; ALBERTSONS COMPANIES, INC.; SAFEWAY, INC.;

            The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.

             

            On December 21, 2022, Washington State Attorney General filed a lawsuit in King County Superior Court against Albertsons, Kroger and Rite Aid. The lawsuit asserts they collectively ignored federal regulations, put profits over safety and knowingly oversupplied prescription opioids into Washington state. This oversupply led to a separate illegal market that flooded communities with highly addictive and dangerous drugs and local governments are still coping with the damage these pharmacies helped cause.

            The lawsuit asserts that these companies illegally, recklessly and negligently filled opioid orders without adequately investigating “red flags” of fraud or overprescribing.

            Serving Area
            • AK
            • AL
            • AR
            • AZ
            • CA
            • CO
            • DC
            • DE
            • FL
            • GA
            • ID
            • IL
            • IN
            • KS
            • KY
            • LA
            • MD
            • MI
            • MO
            • MS
            • MT
            • NC
            • NE
            • NM
            • NV
            • OH
            • OR
            • SC
            • TN
            • TX
            • UT
            • VA
            • WA
            • WI
            • WV
            • WY
            Refund and Exchange Policy

            • Return defective or unsatisfactory products, packaging and receipt to the nearest Kroger store for a replacement, refund, exchange, adjustment or credit to a Kroger gift card. Some exclusions apply.  Call 1-800-632-6900 for additional details or assistance.

              As of July 2020 Kroger has modified their returns policy due to conditions arising from the COVID 19 pandemic.  The refund policy is Division specific to that location. The information is posted in the stores for the customer. Complete details are available at https://www.kroger.com/i/terms/return-policy.

            Referral Assistance
            • Kentucky Pharmacy Board
              2624 Research Park Drive, Suite 203
              Lexington KY 40511
              Phone Number: (859) 246-2820
              Fax Number: (859) 246-2823
              http://pharmacy.ky.gov/
              [email protected]
            • Ohio State Board of Pharmacy
              77 S High Street Room 1702
              Columbus OH 43215
              Phone Number: (614)466-4143
              Fax Number: (614)752-4836
              https://www.pharmacy.ohio.gov/
            Social Media

            Contact Information

            1014 Vine Street

            Cincinnati, OH 45202

            Visit Website
            (513) 782-3300

            Accreditation

            This business is not BBB Accredited

            Years in Business: 141

            BBB Rating

            D-

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.