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Business Profile

Cleaning Services

Simplee Clean, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sat. March 9 I received a deep clean that won from a giveaway from Simplee clean LLC. After the cleaning there were issues of areas not cleaned and when I sent a message about it and finally got a response they made excuses and lies about the condition of my house and what they cleaned. They have a 24hr satisfaction guarantee that’s why I brought it to their attention since we had previously paid for a deep clean and the same lady (****) completed everything that time. After the unprofessional email and no resolution offered I left an honest opinion on google that they had sent me a link to for a review. After doing so I received a threatening email to remove my review that they were going to pursue legal action and not charge me for the cleaning because of “misconduct”. They also responded to my review on google calling me “rude and ungrateful” and basically a lier. I have all proof of the first cleaning that we paid for in November and what all was cleaned for the deep clean as well as proof of winning this “deep clean”. I signed no papers or was sent anything with the claimed “terms” that they could go back and charge me for it. We were not even home for there to be misconduct and I approached them kindly before leaving an honest review. They want a positive review but when I left one they didn’t like they are now charging me and threatening legal action because they didn’t address my issues even though they state a satisfaction guarantee. I have several
    Witnesses to the condition of my house prior to cleaning and there was not a single toy or belongings in my kids rooms as they claimed. I also asked for the before pictures they take because that would show the condition however they didn’t provide them. They also said they would post pictures of my house on social media to give clarification to other clients which I am not approving my house to be displayed online. I will attach all communication and proof.

Simplee Clean, LLC is NOT a BBB Accredited Business.

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