Reviews

Review Details

• Review fromjohn w

  Date: 01/21/2024

  1 star
  Have made appointments for the high oil consumption. many times . Keep getting the run around. Four quarts between service . seems a lot to me. I have invoices that show wrong grade of oil and viscosity was used plus overfilling the crank case. ****** the service manager was very rude and did not want to hear my problem. Owner of 2018 santa fe.

  Preston Hyundai

  Date: 01/22/2024

  The last time the customer had his vehicle here for service was 6/1/2023 for an anti theft 993 campaign. There has been other appointments made by the customer. He made an appointment on 10/26/2023, I believe he showed up for this appointment but did not like the answers he was getting from the Service Manager ************************* regarding the oil consumption process and left. The oil consumption is a process outlined by Hyundai, we cannot just take a customer word that they are burning oil. ********************** has outlined a process for us to follow, measurements have to be taken the vehicle has to be driven for a certain amount of time, then the customer will need to come back to have the levels again checked, We here at Preston's do not make this process, we acknowledge the process is encumber some and not very customer friendly, but there is absolutely nothing we can do here at the dealership level, The process is required to be following as outlined by Hyundai. We here at Preston will be more than happy to assist the customer through each and every step,

• Review fromMeganDrotty

  Date: 11/02/2023

  1 star
  My new car has been having on-and-off starter issues for almost three months. I originally had an appointment for August but the issues stopped (again) so I cancelled the appointment. Then the issues started (again) so I make a new appointment for 10/24/23. Wait this whole month and bring it in, and I am told they can't diagnose the issue because the vehicle is behaving today. I said I am worried about getting stranded with the weather getting cold. They have nothing to say to that. I explain to them that the problem is inconsistent, and it's not my fault that it's not having issues today when I finally have an appointment. Again, nothing to say.I ask if next time that my vehicle is having the same issue if I should drive it directly to the dealership, as I can't predict when the issue occurs to make an appointment for that day. They tell me no. They suggest I take a video next time and they can escalate it to the Hyundai technical support team.So how am I supposed to get my car fixed?? This vehicle was bought new not even a year and a half ago! Totally unacceptable! Clearly I wouldn't have spent my afternoon waiting around at the dealership if there was no issue. I think it is asinine that I was turned away with no resolution in an unsafe vehicle! If they are able to escalate the issue then they should have done it TODAY and sent me home in a rental until the problem was fixed! Instead I have to risk driving in the bad weather coming soon in a new vehicle that doesn't start and being stranded??? Absolutely terrible service. I am considering just trading the car in and going back to ***** vehicles; ***** never gave me bad service that could potentially put me in danger. I cannot believe that after buying the car new just last year and with it being under warranty that I am being denied service.

  Preston Hyundai

  Date: 11/04/2023

  I contacted the customer on 10/26 when the situation was brought to my attention, I immediately called the customer to address her concerns.  On 10/30, reached back out to me, unfortunately at that time I was out of the office for a few days.  I have tried reaching out to here since then multiple times leaving a message, at this time we have been playing phone tag.  I have spoken to the service manager about her concerns.  The vehicle was brought into us for a no start issue, at that time the vehicle was not duplicating the issue, we scanned the vehicle for any current codes, or any codes stored in the computer, none were found.  By no means are we trying to put her out in an unsafe vehicle, but at his time without any further indication of malfunction there is not much we can do.  She mentioned to us that it happened in August, she had an appointment for her concerns cancelled because it never happened again.  I guess it happened again in October when she most recently brought the vehicle in for us to address.  Technician addressed her concerns but could not duplicate the issue.  

  If the vehicle duplicates the issue, we recommend bringing in the vehicle immediately.   

• Review fromBailey L

  Date: 06/20/2023

  1 star
  my car has had a flat tire for 2 weeks. I called Hyundai when it happened and asked when I can get it in. they didn't have anything for a month. I payed extra when I got my car for the tire and wheel hazard protection and Hyundai told me I can only take it to them to get it fixed. I cannot go without a car for a whole month. they said they would put me on a list for a loner when they have one and would call me. I never got a call. when I called again they said I can't get a loner til the day of the appointment, again, a month away. they had no plan to work with me to get my car in asap. after making some phone calls I found out I don't have to take my car to Hyundai and my hazard protection will still be honored.