Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date 4/22/2024 I purchased a 2019 hyundai santa fe sel awd suv with ****** miles and I was told to get gap insurance which I did. So on 5/10/2024 my car started jerking while driving on the express way then the check engine light came on so I took the car to get looked at and they said it's the transmission. I haven't had the car 30 days yet and no one wants to help me or fix the issue at hand knowing I have buyer's warranty under law and I know after 30 days I'm responsible for any issues. No one is acknowledging my lemon law, all I want is for it to be fixed or replaced with a new car as same amount an value I'm being treated as if I'm wrong for buying a car that's supposed to be together from a car lot for sale to the public. Can you please help me out before my time frame expires, I'm missing work and in the hole $17,100 with no car after I traded my working car in for a better car. I've done everything right and still no help please help me thank you

  Business Response

  Date: 05/13/2024

  Yes, they called the morning of 5/13/2024 and explained what is happening, they spoke with my Manager *******************, no one is ignoring her.  **** attempted to call back leaving them a message to discuss what we can do.  The vehicle does come with a 90-day powertrain warranty, from the date of purchase, also a warranty was offered at time of purchase which was declined.  We will be more than happy to have the vehicle looked at to determine what is happening. There is no Lemon Law on a used vehicle.  We have attempted to call here back and will continue to do so.  Once the vehicle is here, we can have it looked at by our certified mechanics, but there is not much we can do until the vehicle is here for us to look at. 

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Preston Hyundai lured me to the with a listing on their website and several nationwide auto listing platforms for an Ioniq 6 SEL AWD bearing stock number H23978 for a basis price of $27,820, which meant at $2000.00 down and 23 monthly lease payments estimated at $229@. They claimed this was a pricing error, and countered with an offer of $3000 down and $1085 monthly, much higher than any known market price. They eventually settled at $1000 down and $492 monthly, though the final contract showed $1499 down and $489.20 payments. Further, they offered a white car bearing vin KMHM34AC1PA022680 at the same price, with the same cargo package, mats and wheel locks offered on the original listing. They knew I'd be crossing state lines in an 8+ hour trip to pick up the car on August 1,2023, after signing the contract effective July 31, 2023. When I arrived at the car, there were several issues with it. Bumper fascia damage, which they claimed came from the factory, was not disclosed, and they jeered that I'd better examine the car for other possible undisclosed damage. They failed to affix a mandated Munroney sticker to the demo vehicle, which actually had 90 miles instead of 9. Further, they drafted an amended contract which did not include the 90 miles, but a lower number different from the 9 miles they agreed to deliver in the signed contract. Promised accessories were missing, and the original salesman was absent, so that alternative employee Zach could claim deniability of knowing about any accessories. Last, Jonathan Zyznar would not even waive the credit card fee for processing payment.

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car for its recalls, oil change, fix a tire problem and a tire rotation. They charged me for my tire they didn't fix and a rotation they didn't do. I called they gave me the run around, said they'd call me back they did not. I called back several more time to be hung up on. I called cooperate they told me I had to contact them directly again. I just want a refund for what they did not do. I know they didn't rotate my tires because the tire that didn't get fixed is still leaking air, and it's in same front passenger side.

  Business Response

  Date: 06/08/2023

  Hello *******,

  My name is ************************* and I am the Service Manager at Preston Hyundai. My sincerest apologies that we did not live up to our reputation on your last visit with **. We really pride ourselves with doing everything right the first time, and I agree that our department dropped the ball on this visit, it seems. I will be talking the situation over with the technician who worked on your vehicle, and also the shop as a whole. We did get a chance to speak on the phone, so I will be looking into what happened during your call transfers and how the ball was also dropped on your attempts to reach me over the phone. I will be refunding you for the entire invoice you paid on June 3, 2023 via check in the mail. I will also be sending you a certificate for a complimentary oil change and tire rotation for your next visit at our store, as I also stated that to you during our phone conversation at 4:00pm 6/8/23. Thank you for reaching out and allowing ** to make it right for you. 

   

  *************************

  Service Manager

  Preston Hyundai

  ************

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2022 Hyundai Elantra N was criminally damaged in an attempted theft. I took the car to *************** in **********, **** for **** dollars worth of repairs. The car was in the shop from December 6th, 2022 to January 5th, 2023 when the repairs were completed. Greenwood used parts sourced from Preston Hyundai's service department for the repairs to the body and steering column. When test driving the vehicle, *********** auto technicians discovered an error code related to the combo switch that controls the turning signal and high beams. *************** took the vehicle to Preston Hyundai so they could finish the mechanical repairs. *********** service department manager, *****************, emailed me stating the combo switch they sourced from Preston Hyundai was defective and that the vehicle was waiting at Preston Hyundai for a new combo switch and the time to repair the steering column. I had rental insurance through Geico that exhausted on Janurary 6th and now I'm on the hook for the cost of renting a vehicle. I should not have to pay for a rental vehicle due to defective parts that Preston Hyundai supplied. I am essentially paying for the vehicle to be repaired twice due to faulty parts. I have called Preston Hyundai twice and am always told that they will call me back for a loaner vehicle but they never do. Due to astronomical thefts of Hyundais and *** vehicles, a problem that Hyundai Corp fails to address, I could be waiting for new parts to arrive for months while footing the bill for rental car. I am a ************* corrections officer that needs a reliable vehicle to drive to work to ensure the daily operations of a supermax level prison.

  Business Response

  Date: 01/18/2023

  *************** to a BBB complaint filed on January 17, 2023 ID ********, **********************  The vehicle was in the shop at *************** from December 6 to January 5 for repairs.  During that time frame *************** never ordered any parts from Preston Hyundai.  After speaking to *****************, Body Shop manager for ***************, the parts were outsourced and ordered from Classic Hyundai.  The vehicle was brought to our shop on Jan.5, 2023, the problem diagnosed, and a part was ordered on January 10,2023.  The part was shipped to Preston Hyundai on January 16, 2023 and delivered to Preston Hyundai on January 17,2023.  The vehicle is currently in the shop being repaired and will be completed today.  Preston Hyundai does have rental vehicles available for customer use, unfortunately they are all out and being used by current customers.  Preston Hyundai just recently received this vehicle and should not be responsible for any sort of refund Mr. ******* is requesting.  The faulty part nor was any part supplied by Preston Hyundai.

   

  *****************

  ************************************

  General Manager

  Preston Hyundai

   

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from them on 6-18-2022. I traded a vehicle that had a payoff. I was misled that they were giving me $22,000for my vehicle when they only gave me $20,000. Then it took 4 weeks for them to send my payoff on that vehicle. I had to call them and I ended up having to make a payment on it. I was then promised that refunded to me plus the difference in the payoff and all they sent me was the difference in the payoff. They said they felt because that was more, they were just sending that. They finally sent the refund for the payment 2 months later after I complained. Now I have been calling because I still have no registration or license plate and the keep telling me PA is slow so I called PA DMV on 8/5 and they told me they have no record of the vehicle so I called the dealership back and was told it hasn't been sent for registration. It was an oversight. They said the same thing about my payoff. I have a payment due and I refuse to make a payment on a vehicle that is not registered to me!!! They tell me they will call me back and don't. Don't they have to send the registration within so many days? Please advise.

  Business Response

  Date: 08/25/2022

  The deal was filed away mistakenly before the payoff and registration was filed, we refunded the payments that was made by the customer and  paid off the vehicle immediately, as soon as we were aware of the situation.  As a result of the 

  file being filed away the registration was filed also, since then the registration has been filed and sent to the customer.  It was delivered via FED EX delivery on 8/15/2022.  The FED EX tracking number ************ delivered on 8/15/2022.

  If you should have any questions please don't hesitate to contact me at ************ or email me, ************************************.

   

  Thanks 

  ******************;

  General Manager