Reviews

Review Details

• Review fromTina Marie S

  Date: 09/10/2025

  3 stars
  Seems to be a reputable company but wish I had called someone else. The company overall doesnt seem to have the equipment needed. A plumber comes to access and then has to wait on equipment. We were told wrong info about our sewer line which caused a lot of confusion and having to call the city which did a test a confirmed Mr ********************** told us wrong. Seems they did not use a locator as they used their camera/scope. When they came back to clear a clog, we had to wait hours for the actual equipment to get there after plumber arrived. Ended up paying way more than what we expected. The plumbers seem knowledgeable but the company overall doesnt seem to know what is going on. In the beginning they sent plumber to wrong address.

• Review fromMark P

  Date: 07/27/2025

  1 star
  Our job started on May 4th, it is now July 26th and I am still trying to get them to finish the work. First they broke half of my sprinkler system and didn't really seem to care. They simply left after installing the drain pipes with my yard still completely torn apart. They said someone would call. That never happened. I had to keep calling for a about 2 weeks to get someone back out to keep working. They tried to rig it and failed to do that. This is after the Manager told me that the excavation guy over charged me. Yeah I'll never get that money back. So another 2 week go by they had to hire another irrigation company to fix a motor and tons of line their guys destroyed and it still didn't work completely. They also cut an electric line to my outside light that they didn't believe me so they hired ************ to come into my house and trace everything out and they confirmed power out of my house, confirming the Mr ********************** guys cut my power. 2 weeks have gone by since that has happened and no call from Mr. **********************. The grass and landscape is still a mess since they have to come back and dig up the line and fix it so our yard looks horrible since May. Dirt and weeds everywhere. I have taken 6 days off work either waiting on them to not show up or have them come late and work a few hours. That's money I have lost due to this company. So here we sit almost 4 months in constantly having to contact them to finish a job that should have taken 2 days. Do not use this company. They are not trained. They tried to fix my irrigation system with the wrong parts, only found out when we turned it on and it immediately failed
  

  Mr. Rooter Plumbing of Columbus

  Date: 08/04/2025

  Im truly sorry to hear about the ongoing issues and frustration youve experienced. This is far below the standard of service we strive to provide, and your time and trust have clearly been impacted. I want to assure you that your concerns are important, and wed like to make things right. Please consider reaching out directly so we can address these problems promptly and work toward a resolution. Thank you for your patience, and again, I apologize for the inconvenience youve faced.
  

• Review fromGennie W

  Date: 06/27/2025

  5 stars
  The technicians have been great. Always polite, working steadily even though job has not been easy. A number of problems have occurred and the job must be extended through no fault by them.
  

  Mr. Rooter Plumbing of Columbus

  Date: 07/08/2025

  Thank you so much for your understanding and patience. We really appreciate your kind words about our technicians. They truly do their best, even when unexpected challenges arise. Well keep working hard to get everything completed to your satisfaction!
  

• Review fromStacy C

  Date: 06/01/2025

  5 stars
  My kids clogged the toilet, idk with what but I have all boys so Im sure they put something in it before doing the do and not even a plunger would clear it, they came in and cleared it in like 10 minutes, I was so happy. They were so nice and the smell and mess didnt even phase them (because I was super embarrassed ??)
  

  Mr. Rooter Plumbing of Columbus

  Date: 06/09/2025

  Thank you for sharing! We totally get how tricky those situations can be, and were glad our team handled it quickly and with careno judgment at all. Were happy we could help and make it easy for you!
  

• Review fromDavid W

  Date: 05/03/2025

  5 stars
  Mr. ********************** did a fantastic job. From the time I made the call, to the time our problem was resolved. I would highly recommend ******* ****** if you are ever in the need for their services. Top Notch.
  

  Mr. Rooter Plumbing of Columbus

  Date: 05/12/2025

  Thank you for the fantastic review! Were thrilled to hear that ******* ****** provided top-notch service and helped resolve your issue quickly. We truly appreciate your recommendation and look forward to assisting you again whenever you need us!

• Review fromRenee W

  Date: 05/01/2025

  3 stars
  I requested 2 outside faucets be replaced. The plumber showed me how one of the pipes was not reachable due to my partially finished basement. The other was doable but not easy per the plumber. After deciding to replace only one faucet as the other wasnt leaking or used often, the plumber quoted me a price over twice the expected cost for the job. After I explained what I had budgeted the plumber eventually quoted me a price that was about ***** over. The plumber was excellent and timely with his work. I also appreciated his patience with my 4 year old nephew who enjoyed watching. The 3 stars rating is because the original price quote was ridiculous. The plumber was professional, friendly and timely. The schedulers communication was excellent.
  

  Mr. Rooter Plumbing of Columbus

  Date: 05/08/2025

  Thank you for your detailed feedback! We're glad to hear that the plumber was professional, timely, and great with your nephew. We apologize for the initial price quote being higher than expected, and we appreciate your patience as we worked to adjust it to fit your budget. We're always striving to improve our pricing transparency, and your input helps us with that. Were grateful for your understanding and hope to continue providing you with excellent service in the future!

• Review fromDeidre T

  Date: 04/26/2025

  5 stars
  ******* from Mr. Rooter Plumbing of Columbus did an excellent job replacing the 36 year old **** cartridge in my bathtub. He was very professional and honest.
  

  Mr. Rooter Plumbing of Columbus

  Date: 04/29/2025

  Thank you for the great feedback! We're glad to hear ******* did an excellent job replacing your cartridge. His professionalism and honesty truly stand out, and were happy he provided service you can trust.

• Review fromDewayne H

  Date: 04/11/2025

  5 stars
  Mr.Rooter showed up on time. They completed replacement of drainage pipes in a timely manner. They explained and kept me informed of all fazes of the work. They cleaned up very well as they finished the work. Im am very pleased with the job. I would recommend Mr.Rooter to others.
  

  Mr. Rooter Plumbing of Columbus

  Date: 04/29/2025

  Thank you for sharing your experience! Its wonderful to hear that Mr. ********************** showed up on time, completed the drainage pipe replacement efficiently, and kept you informed throughout the process. Their attention to communication and cleanup really shows their commitment to quality service. We're glad you're pleased with the results and appreciate your recommendation!

• Review fromWayne S

  Date: 04/09/2025

  5 stars
  Did a great job and very professional I will refer them to friends and family.
  

  Mr. Rooter Plumbing of Columbus

  Date: 04/11/2025

  Thank you for the great review! We're so glad to hear that you were happy with the job and our professionalism. Your recommendation means a lot to usthank you for trusting us with your service needs, and we look forward to helping your friends and family in the future!

• Review fromMartin K

  Date: 04/07/2025

  5 stars
  Honored their warranty and cleared up the issue quickly . I wouldnt hesitate to use them again in the future.
  

  Mr. Rooter Plumbing of Columbus

  Date: 04/11/2025

  Thank you for the positive feedback! We're glad we could honor our warranty and resolve the issue quickly. We truly appreciate your trust and look forward to helping you again in the future!