Reviews

Review Details

• Review fromKathy M

  Date: 10/27/2025

  ***** was very helpful, he went over the issue and spent time explaining so that we understood what needed to be done, He is an A+ employee with your company. ***** was also terrific to work with, they both went above and beyond what was expected, were courteous and respectful and showed up quickly and ready to do the job. Your company is terrific.
  

  Mr. Rooter Plumbing of Columbus

  Date: 11/03/2025

  Thank you so much for your kind words! Were thrilled to hear that ***** and ***** provided such excellent service and took the time to make everything clear and stress-free. Well be sure to pass along your praise. Our team works hard to go above and beyond, and it means a lot to hear it recognized!
  

• Review fromTom B

  Date: 10/13/2025

  ******** was Awesome! He assessed the issue right away & found it was not a plumbing issue. He quickly looked to see what he could see what might be going on. I would definitely request ******** again.
  

  Mr. Rooter Plumbing of Columbus

  Date: 10/20/2025

  ***, thank you so much for taking the time to leave us a great review. Appreciate your recognition of ******** and his great service. We will definitely pass your words on to him. :) 

• Review fromLinda H

  Date: 10/10/2025

  ***** was on time and quickly got us an estimate. He completed the job and was efficient and made sure we were satisfied with his work. Great service and I recommend if you need plumbing work done.
  

  Mr. Rooter Plumbing of Columbus

  Date: 10/20/2025

  Thank you so much, *****, for taking the time to leave us a review. We will definitely let ***** know about your feedback. 

• Review fromSherri L

  Date: 10/06/2025

  This is the second time I've used Mr. ********************** for a plumbing issue. *******, the technician was friendly. Found out the plumbing issue was greater than expected. Original plumbing and pipes will have to be replaced. When I'm ready for that job, I'll be calling Mr. ********************** again.
  

  Mr. Rooter Plumbing of Columbus

  Date: 10/13/2025

  Thank you for the repeat trust in our team! Were glad to hear ******* provided friendly and helpful service, even with the unexpected plumbing issues. Well be here and ready to help when youre ready to move forward with the replacement.
  

• Review fromPat M

  Date: 09/26/2025

  Two separate plumbing issues this month. Mr. ********************** arrived in a timely manner for each. ******* and **** answered all my questions and concerns; and keep me informed throughout the process. Both jobs completed and cost well within reason and my budget. Will use them again (hopefully not in the near future).
  

  Mr. Rooter Plumbing of Columbus

  Date: 09/29/2025

  Thank you for your detailed feedback! Were glad ******* and **** could address your plumbing issues promptly, keep you informed, and complete the jobs within your budget. We appreciate your trust and look forward to helping you againhopefully only when necessary!
  

• Review fromTina Marie S

  Date: 09/10/2025

  Seems to be a reputable company but wish I had called someone else. The company overall doesnt seem to have the equipment needed. A plumber comes to access and then has to wait on equipment. We were told wrong info about our sewer line which caused a lot of confusion and having to call the city which did a test a confirmed Mr ********************** told us wrong. Seems they did not use a locator as they used their camera/scope. When they came back to clear a clog, we had to wait hours for the actual equipment to get there after plumber arrived. Ended up paying way more than what we expected. The plumbers seem knowledgeable but the company overall doesnt seem to know what is going on. In the beginning they sent plumber to wrong address.
  

  Mr. Rooter Plumbing of Columbus

  Date: 09/29/2025

  Thank you for taking the time to share your experience. We sincerely apologize for the confusion, delays, and misinformation you encountered. This is not the level of service we strive to provide, and we understand how frustrating it must have been to deal with multiple issues and unexpected costs. Well review your feedback internally to ensure better communication, proper equipment, and accurate information moving forward. If youre open to it, wed like to follow up directly to address any remaining concerns and make this right.
  

• Review fromGwen C

  Date: 09/07/2025

  The technician I had today was absolutely outstanding. I would totally recommend this company because I sincerely trust them with not just todays service repair but also all prior repairs. They commit to their service and completed everything as requested. Wish there were more companies like this. Keep up the great work!!!
  

  Mr. Rooter Plumbing of Columbus

  Date: 09/29/2025

  Thank you so much for your wonderful feedback! Were thrilled to hear you trust our team and that the technician went above and beyond to complete the job. Your kind words mean a lot, and well definitely keep striving to provide service like this every time!
  

• Review fromDavid J

  Date: 07/28/2025

  Had a leaky pipe leading into a water heater. Called Mr. ********************** and they sent technician ***** out the next morning. ***** installed new copper piping to resolve the issue in a minimum of time. Have used Mr. ********************** before for pipe replacement. Very satisfied and will not hesitate to call again when other issues come up.
  

  Mr. Rooter Plumbing of Columbus

  Date: 08/04/2025

  Thank you for your continued trust in Mr. *********************** We're glad ***** was able to quickly fix the leaky pipe and provide efficient service. Its great to hear youve been satisfied with our work before and that youll reach out again when needed. We appreciate your loyalty!
  

• Review fromMark P

  Date: 07/27/2025

  Our job started on May 4th, it is now July 26th and I am still trying to get them to finish the work. First they broke half of my sprinkler system and didn't really seem to care. They simply left after installing the drain pipes with my yard still completely torn apart. They said someone would call. That never happened. I had to keep calling for a about 2 weeks to get someone back out to keep working. They tried to rig it and failed to do that. This is after the Manager told me that the excavation guy over charged me. Yeah I'll never get that money back. So another 2 week go by they had to hire another irrigation company to fix a motor and tons of line their guys destroyed and it still didn't work completely. They also cut an electric line to my outside light that they didn't believe me so they hired ************ to come into my house and trace everything out and they confirmed power out of my house, confirming the Mr ********************** guys cut my power. 2 weeks have gone by since that has happened and no call from Mr. **********************. The grass and landscape is still a mess since they have to come back and dig up the line and fix it so our yard looks horrible since May. Dirt and weeds everywhere. I have taken 6 days off work either waiting on them to not show up or have them come late and work a few hours. That's money I have lost due to this company. So here we sit almost 4 months in constantly having to contact them to finish a job that should have taken 2 days. Do not use this company. They are not trained. They tried to fix my irrigation system with the wrong parts, only found out when we turned it on and it immediately failed
  

  Mr. Rooter Plumbing of Columbus

  Date: 08/04/2025

  Im truly sorry to hear about the ongoing issues and frustration youve experienced. This is far below the standard of service we strive to provide, and your time and trust have clearly been impacted. I want to assure you that your concerns are important, and wed like to make things right. Please consider reaching out directly so we can address these problems promptly and work toward a resolution. Thank you for your patience, and again, I apologize for the inconvenience youve faced.
  

• Review fromGennie W

  Date: 06/27/2025

  The technicians have been great. Always polite, working steadily even though job has not been easy. A number of problems have occurred and the job must be extended through no fault by them.
  

  Mr. Rooter Plumbing of Columbus

  Date: 07/08/2025

  Thank you so much for your understanding and patience. We really appreciate your kind words about our technicians. They truly do their best, even when unexpected challenges arise. Well keep working hard to get everything completed to your satisfaction!