Reviews
This profile includes reviews for Universal Windows Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 270 Customer Reviews
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Review fromShirley C
Date: 10/19/2022
5 starsMatt R**** did a great job getting our sale processed. When they came to measure the went over everything to make sure I got what I wanted(we had an awning removed as well). They came sooner than expected and Ryan Lilly did a great job installing the living room window. He was quick, professional and considerate of our home and the window looks great!
Universal Windows Direct
Date: 10/20/2022
Shirley, we are thrilled to hear our team provided you with a professional experience from start to finish. Thanks again for trusting us with your home-improvement project.Review fromT. H.
Date: 10/19/2022
1 starI have had a warranty issue on my vinyl siding on my home for over a year. And after more than 25 phone calls.They finally came and replaced some of my siding but stopped because they noticed the same defect in the new siding. Now I’m back to playing phone tag with this company again.I just want them to make it right.( This was your company response)
We are truly sorry to hear about this. We have reviewed your account and see our team spoke with you and scheduled you for servicing. If you have additional questions, please contact us directly (This was my response) Universal Windows Direct - That’s not true. The only thing that has been scheduled is them coming and getting the rest of the junk siding left in my garage! Get your facts straight!Universal Windows Direct
Date: 10/20/2022
Tim, we are truly sorry about this experience with us and understand your frustration. We just reviewed your account and see your spoke with one of our managers yesterday who informed you that we are waiting to working with manufacturing to get these defective products addressed. Once they have any update, you will be contacted as soon as possible. If you have additional questions during this time, please contact our team directly at [email protected] for assistance.T. H.
Date: 03/27/2023
Still waiting for this issue to be resolved. They are just giving me the runaround! 3/27/23.Review fromDeb M
Date: 10/18/2022
5 starsUniversal Windows replaced the windows in my last home of 33 years, and the previous owners of my current townhome used them to replace two of the windows here, so it was an easy decision to pick them to do the rest. The salesperson was excellent and spent a lot of time going through all of my options. Ben M. and his crew arrived on time the day of install, and completed the job in under four hours. I was expecting a huge mess, but there was literally no debris or dirt in my home, even though it was a windy, rainy day. My only negative would be that there is no customer contact from the time of order to the scheduling of the install. I called twice during the interim for a status update, and the office rep I spoke with both times was very pleasant and courteous and explained what was going on to my satisfaction. All in all, very happy. I also had used this company for insulation and gutter guards at my prior residence with a great experience for both services.Universal Windows Direct
Date: 10/20/2022
Deb, we are thrilled to hear our team has once again provided you with an exceptional experience from start to finish. Thanks again for choosing us at Universal Windows Direct for your home-improvement project.Review fromanne T.
Date: 10/18/2022
5 starsThe windows look beautiful!! I felt an immediate difference in the temperature in my home. Marvin and his assistant were nice and efficient with the job. Also, when they left, it looked like they hadn’t even been there(other than the beautiful new windows). Highly recommend!!Universal Windows Direct
Date: 10/20/2022
Anne, we are thrilled to hear our team provided you with such exceptional service. Thanks again for trusting us at Universal Windows Direct with your home-improvement project.Review fromLaura C
Date: 10/11/2022
5 starsI would recommend this company. Very professional. Did a great job and on time. Workers are very courteous.Universal Windows Direct
Date: 10/20/2022
Laura, thanks for sharing your experience with us and trusting us at Universal Windows Direct with your home-improvement project.Review fromChris L
Date: 10/11/2022
1 starI would NEVER recommend this company to anyone! Horrible customer service. Do your research on reviews of this company BEFORE you ever even call them out. Horrible reviews and a lesson learned by us!
I got a bait and switch from their salesman , he didn't put the numbers down he showed me I was ordering and I rcvd a lesser product. They installed a cheaper version, their measurements were NOT correct, the windows did NOT fit. Then they have the odassity to call me and treat me unacceptable for their errors. Please Please please...DO NOT USE THIS COMPANY!Universal Windows Direct
Date: 10/18/2022
Gia, we are truly sorry to hear about this experience with us and promise this is not a reflection of the service we aim to provide. If you wish to discuss your experience further, please contact our team at ***************************************** for assistance.Review fromAmber M
Date: 10/09/2022
2 starsI previously had windows done by this company a few years ago and no problems really. This time around we got siding, gutters and doors and it has been a nightmare. First off, we were quoted 12-14weeks to install. But....it was 9 months all because of waiting for 1 door. The company did not call to tell us of delay, I constantly had to call to follow up and get updates when the new times lines kept passing by. And I got a lot of attitude from everyone I spoke with blaming staffing shortages and covid, I am a hospice nurse and well aware of shortages but then 12-14 weeks should have never been quoted and since past the only 3 day window to cancel I was stuck. The work was finally completed and it is far below thr standard I was hoping for for waiting this long and paying as much as we did. Also we didn't received out shutters that me and my husband were both certain were included buy they stated was not. I now have to deal with them to get things fixed since 1 gutter is leaking along with other cosmetic issues that are just poor quality. I would not recommend this company to anyone. The whole process has been a huge headacheUniversal Windows Direct
Date: 10/11/2022
Amber, we are truly sorry to hear about your experience with us and promise this is not a true reflection of the service we aim to provide. To discuss your concerns further with us directly, please contact us at ****************************************** for assistance.Review fromDavid V
Date: 10/07/2022
4 starsWe had our sales rep out in August. He was a third quote but he was the most informed out of the three quotes from different companies and it was a true lifetime warranty with the premium windows that we had that kind of sold us. I was kind of surprised and how fast the windows were made and called for delivery to install they come out October 5th finished on the 6th I am really impressed with the two a man crew that showed up. Very efficient and polite and answered any questions that I had. I would truly say that the investment I just put in is well worth it the room that really stands out is my Florida room wish I'd have done it years ago thanks David and Bill.Universal Windows Direct
Date: 10/11/2022
David, we appreciate you sharing your feedback with us! Thanks again for trusting us with your home-improvement projectReview fromLarry R.
Date: 10/07/2022
5 starsWe had 9 windows replaced today, 10/6/22. The crew leader was Murphy. They gave us a call in the morning to inform us of their ETA. The entire team was polite, worked well as a team, knowledgeable and worked very efficiently to install the windows In a timely manner They cleaned up after the project was completed. The windows look nice. We are happy with the with the work of done by this Universal Windows install team. Before they left they gave us an overview of the window features. We have noticed that our home is more quiet with the new windows as we do not hear as much road noise.
I recommend consider giving Universal an opportunity to show their product.Universal Windows Direct
Date: 10/11/2022
Larry, we are thrilled to hear our team provided you with an exceptional experience and that you're already seeing a difference with our products. Thanks again for trusting us with your home-improvement project.Review fromGary S
Date: 10/03/2022
1 starWe had place 2 separate orders with this company. Had problems on the first which were eventually taken care of. The second order has been nothing but problems. I as the customer had to keep contacting them for any kind of response. The main problem is the window screens of this second order which have large gaps in the corners. After many attempts to get this corrected (again I had to be the one keeping after this) I was told that that was the way they were supposed to be and I would get a call. I promptly said well the screens on the first order were not like this. Now the lifetime chalk on the windows are showing black spot of mold after I was told repeatedly this was a lifetime chalk and you won't have any problems with it. I have a detailed email chain which clearly shows i had to be the one to get a response from them. Weeks after I had reported problems. Communication/ resolve from them is absolutely terribleUniversal Windows Direct
Date: 10/11/2022
Gary, we are truly sorry to hear about this experience with us and understand your frustration at this time. we have reviewed your account and have asked out service team to reach out to assist in addressing your concerns. Please allow them 24-48 hours to contact you.
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