Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Montgomery Lynch and Associates trying to resolve a debt issue. A ****** answered the phone and told me she was giving me to the last person I had spoke to. A *** answered the phone very rudely, telling me I had not called in a year. I didn’t understand why that mattered. As I tried to resolve the debt and ask him to send me out a bill, he very aggressively, unprofessionally and rude said just make sure you pay the debt and hung up the phone on me. I called back to speak to a manager. ****** kept giving me the run around almost as if she and *** were friends and transferred to a misc phone number. She then proceeded to ask me why I was upset at her. I said, all I did was ask for a manager how is that being upset? She then proceeds to say, She didn’t do anything to me, but I wasn’t being rude. I asked her was she sending me to a manager and she still never answered my question and hung up on me as well. So my questions were not answered, unresolving the debt. As a company if you are unwilling to speak to me about the debt, be rude to me about the debt and not resolve what I called for l, you have to remove the debt.

  Business Response

  Date: 07/28/2025

  Hi I'm sorry i was unable to get to the phone on Friday. I was tied up in meetings all day. I will have this account pulled from the collectors and assigned to me. if you need anything please call ************ and ask for *****

   

   

• Initial Complaint

  Date:06/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company contacted me stating that they were calling regarding a debt. As I was talking to resolve the debt, Luther got mad that I was unable to pay the full amount and hung up on me while I was still talking. When I called back someone connected me to Luther and he hung up again before I could say hello. This is an unprofessional company. I will not be able to resolve the matter with this company if they aren’t willing to work with customers.

  Business Response

  Date: 06/05/2025

  Hello I'm sorry you feel you were treated poorly. if you would like to discuss this account further please call me at ************. my name is Cory and i and the operations manager.

   

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They continue to Call me Regarding charges for Lab Work that I did not have

  Business Response

  Date: 06/03/2025

  Hello thank you for reaching out I encourage you to call THE ****** CLINIC directly at ************. we will put this account on a hold until you can contact them to see exactly what this is for.

  Thank you

   

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  

  I have contacted the ****** Clinic and have entered into a payment plan for an amount of $275. 

  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ****** *****
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received a letter in the mail claiming that there is a medical debt owed which I have been CONSISTENTLY paying with my visits. I do not want to be contacted by this business for any reason. My full debt has been paid.

  Business Response

  Date: 05/09/2025

  We received a email dispute on this account and have closed it in our office. we have sent it back to out client to verify the debt. this account is closed at this time.

   

  Customer Answer

  Date: 05/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response provided by the business regarding complaint ID ********, and I find the resolution is satisfactory. 
  
  
  
  Regards,
  
  
  
  ****** ******
  
  
  
  
  

• Initial Complaint

  Date:12/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not heard of this lab and my records show all theblads were paid by my insurance and I paid balance. Not sure what they even did how to get a hold of them. Need who sent to lab and where results were sent. Need information. I'm glad I read all these complaints. If I owe a bill, I pay it or dispute any charges that shldnt be there. In today's world, there is no need to be rude or talk down to someone. It can be an oversight or they simply don't have the money and have piss poor health insurance. Provide me a break down, the usual and customary charges, and what my health insurance paid. Due to security, I will provide the provider my Health Insurance if they have not billed. I too do not recall getting a call or VM, but I admit I don't answer calls if I don't know who they are and if there is no caller ID your sent to VM

  Business Response

  Date: 12/10/2024

  Hello this is for ******** **************** LAB there phone number is **************. feel free to give them a call so they can answer all of your questions. it was just sent to our office on 11-1-24.

  your account number with them when calling is ******.

  Thank you

   

   

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately it seems that this company has already managed to scam people out of their money. If you are to find out if this company is a scam it is. Do not send them money, do not give them your personal information and actually don't even respond to them at all. There was a recent data breach of 2 billion peoples information. This will become more common. Get yourself a reputable credit monitoring app to stay on top of what is on your credit file which will include any accounts sent to collections. Thanks for your effort in your scam but you have wasted your time here as there most certainly is no past due amount owed by me anywhere. You also sound like you have no education what so ever on the phone get it together if you are going to try to scam people. Have the day you deserve.

  Business Response

  Date: 09/04/2024

  Unfortunately we are not a scam we are a 3rd party medical debt collector and ****** *** ****** ******* *** sent over a account for you in the amount of 153.00 DOS 10-24-23. there billing number if you have questions is *************

  Thank you 

   

  Customer Answer

  Date: 09/04/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ****** ****
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:03/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacted repeatedly by Montgomery Lynch Associates about a supposed outstanding balance from **** ******* Center. This would be in reference to a ******* that I got in 2017. My outstanding balance of about $280 was paid the same year of my surgery. But they are telling me that I owe over a grand. Each person I spoke with was completely rude and unprofessional. I was threatened with litigation. I asked them to stop contacting me, they refused, but also stated that they would put me down as a refusal. I was hung up on and treated as if I am stupid. I wanted to know, or at least have a printout of a breakdown of what I supposedly owe, information on who sold them this supposed debt (because I never consented for my information to be sold). The people at Montgomery Lynch & Associates don’t want to listen or answer questions. I would like an explanation/breakdown of price for what I supposedly owe, I would also like for them to no longer contact me anymore.

  Business Response

  Date: 03/12/2024

  Hello, thank you for contacting us. We do not buy our accounts.
  This account was sent over to us from **** ******* CENTER. Please reach out to
  them if you have a discrepancy and if they want to remove the account, they
  will contact us. We are unable to remove the account unless **** ******* CENTER
  tells us to. I will be taking over this account so please feel free to contact
  me. We will place the account on hold for 30 days so you can reach out to **** ******* CENTER.
  Thank you.

  Customer Answer

  Date: 03/12/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I would appreciate not being asked to do what I have already done, which is call **** ******* Center. I feel like your company is scamming people and you don’t have one good review. I was hung up on, out of ALL of the people I spoke with at MLA several times, only one person was nice. I was told off, hung up on, etc. I had to call several times and went through a bunch of unnecessary crap from your employees. Learn professionalism and proper customer service. I would like to NO LONGER be contacted my MLA about a bill I paid in 2017. I am also not satisfied with their response, because if they had thoroughly read my original complaint, they would have read that I reached out to OSC. I should not have to verbally fight with someone via phone with a rep from MLA reaching out to me about a bill I supposedly owe. I don’t trust talking to anyone at MLA due to my experience and recent research.
  
  
  
  Regards,
  
  
  
  ***** *********
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:12/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction was in July and sent to collection in November which brings into question the legality (from KHN not MLA) of this as it fell under the 180 days to pay on the bill. My issue is not in paying the bill but that a company of 24+ years can't provide a legitimate secure website to pay my bill (http ? REALLY !). and the company that sent me to collection not excepting payment in Oct because it was sent to collect. On top of that If MLA did call, they did not leave messages or talk to me or my family. The sorry excuse for a document asking for the payment gave me little to no information on where this came from other than the business name which I had to do lots of digging to even find why I had an additional bill (i.e. shadow billing). Because of the vagueness of the bill, to resolve/pay it of I require a phone call from a real person, a legitimate secure website or a certified letter with the date of the last letter sent enclosed. With all the data losses and insecurity if they can not provide me with secure method to pay my bill

  Business Response

  Date: 12/19/2023

  ************************************************************************************

  Hello please see secure payment link above to pay your bill. 

  you can call ********* directly to discuss the specifics of your bill at PATIENT NUMBER ************

  we have called ************ on

  11/30/23  14:14
  11/14/23  10:34

  we have not received a phone call back.

  we have also sent letter on

  12/06/23  11:36 

  11/06/23  08:29  
  12/06/21  08:22 

  if you would like to discuss you can contact me directly at ************ * ***

  thank you 

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by this collection company because my son ordered medical supplies from them using our health insurance. This company was very demanding and threating to me his father saying its my responsibility to pay what is owed. I kindly explained to them that we have insurance and it was not billed or filed with our insurance company again very rude saying you need to take care of this. We can give you steps to resolve it. Non of her steps were to work with their client on their mistake all was just for me to pay the amount owed. At no time did she understand that her client failed to file with in the year to our medical insurance provider in order to be paid. Why is this now our responsibility to pay when we are fully insured.

  Business Response

  Date: 09/06/2023

  Hello, unfortunately we don’t have anything to do with the
  billing of your account. I can put the account on hold while you contact ********.
  Their number is ************. Please let me know what ******** says or have
  them update me directly. Thank you.
  Cory I****

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was sent a letter for collections from them on my 8 year old son. The person they rep(edge park out of Ohio) can’t bill there costumers insurance right. I called and they hung up on me. Tried calling back a total of 9 times and they refuse to answer.
  This company is going after a 8 year old kid for medical supplies that the company they rep billed incorrect. Guy was a complete jerk on top of this. The second I tried giving info to prove they where in the wrong he hung up. I could fax,email etc but nope. The truth is very hard to hear when your wrong I guess for them.
  Congrats on going after a 8 year old kid for a company’s mistake that you rep. Proud moment for you I guess

  Business Response

  Date: 08/09/2023

  Please give me more details on this account? I cant find it in my system with the phone number provided. Do you have an account number, or the patients name? 

  If you want to call Edgepark and explain you issue there number is (888) 394-5375 is seems like your complaint is with Edgepark. This is Montgomery Lynch & assoc. 

  Thank you 

  Customer Answer

  Date: 08/10/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  

  Account number is ******

  you have my phone on file, as much as other family members you keep calling and harassing even after being told to stop.  Theirs laws against that one if you didn’t know already 

  my complaint is with you, and your questionable practices. You want money but don’t want to listen after being told and asked for a fax number to send info to reguarding this.    You seem like a scam at best 

  
  Regards,
  
  
  
  **** ******
  
  
  
  
  
  
  
  
  
   

  Business Response

  Date: 08/10/2023

  I have located your account. Edgepark has instructed me to remove your account from my system as of yesterday. your account is now a zero balance.

   

  Customer Answer

  Date: 08/10/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

   

  need something in writing from you. You keep calling today even to family members even after being told to stop calling and after being told theirs a “zero” balance with you. Lies ……

  This does violate certain laws with in Wisconsin fyi for calling after being told to stop 

  your going after an 8 year old, can you try and not be complete ***’s for an hour or so ? Edge park, the person you rep has been told how to get paid. There absolute laziness on how to handle themselves is not my issue. The insurance company will not pay me to pay them. They need to go through the right processs of billing with bcbs. 
  

  again your complete ***’s for going after a child. 
  
  get ******* you cowards, 
  
  
  
  **** ******