Complaints

This profile includes complaints for DASCO Home Medical Equipment Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DASCO Home Medical Equipment Inc

  270 E State St Ste 130 Alliance, OH 44601-4309

• 

  DASCO Home Medical Equipment Inc

  375 N West St Westerville, OH 43082-1400

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $215.32 for a CPAP machine after being told it cost $60 and charged $60 and that I would pay $6/mo for the next 10 months. I was never informed of a $200 charge or as to why. I was told the $60 and the $6 payments were my portion of the payments and that insurance would cover the rest.

  Business Response

  Date: 07/13/2025

  Thank you for bringing this issue to our attention to resolve.   I understand that your total out of pocket for this equipment is larger than anticipated.  At setup, our goal is to provide the best estimate we can to you.  The $60 estimate was for the 20% coinsurance that your insurance requires.  That coinsurance would not have included any insurance deductible that had not been met so far.  Once we submitted this to your insurance company for processing, they applied it to your 2025 deductible.  When your deductible is met, your coinsurance charges will go back to the estimated $6.  We understand that this could cause a hardship and would be happy to offer you a payment plan.  Please contact DASCO customer service and we will be happy to assist you. Customer Service is our top priority at DASCO.  Thank you  

  Customer Answer

  Date: 07/16/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I have been offered nothing in recompense for being given false information about the total cost of Dasco's products and the extra equipment they mailed to me and billed me for without my consent. 
  
  
  
  Regards,
  
  
  
  **** *******

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2025, I received a newly designed BiPAP mask and supplies from ******* ***********. This was unrequested and a surprise, but I assumed it followed the new equipment I received after the ******* recall a year or two ago. However, I was then billed for this equipment from DASCO Homed Medical Equipment, even though I had not requested it. When they merged with ******* ******* Supply Depot, they put all clients on autoship. I never received a notice that ******* had merged with DASCO, much less that my supplies would now be shipped to me automatically without my permission. I will not pay this bill for supplies I didn't request.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to reach DASCO all week to schedule a delivery for my CPAP machine. I missed their only call (being in the middle of work), and have tried to call back several times. I was on hold for a half an hour and was hung up on. Another call was all advertisements. I tried calling my local supply store (powered by Dasco) and was transferred back to the main line. The line goes silent after one minute no matter what option you press.
  
  I was told 3 weeks for a CPAP after my apnea diagnosis, I'm coming up on week 5 without any progress. I just want to breathe at night, but DASCO has no regard for the wellbeing of the patient.

  Business Response

  Date: 03/30/2025

  Thank you for bringing this to our attention.  We were able to speak to Ms. ******** on 3/28/25 and apologized for the delay in receiving her equipment.   We also apologized for any inconvenience she experienced when trying to call back in to reach us.  DASCO just acquired the ******* *** ****** ***** on 3/1/25 and unfortunately, this order was delayed in processing with this transition.  We were able to complete the PAP paperwork with her and ship out her equipment that same day.   Again, we appreciate the opportunity to rectify these issues and satisfy the patient needs.  Thank you. 

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution satisfactory to me.

  
  

  Regards,

  
  

  ****** ********

• Initial Complaint

  Date:02/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is ridiculous! It sent us to collections after two years without an email, phone call, or even a LETTER in the mail until we get a collection notice from ********. We searched all through the emails, NONE to be found to include SPAM/JUNK. The machine was picked up on 11/9/2023 and stated had a 0 balance. Just SPOKE to them today 2/13/2025 and told us we had a $1,128.02 bill that NO ONE contacted us about until it was sent to collections and received that in the mail 2/11/2025. RUN FROM THIS COMPANY! Find a BETTER ONE!

  Business Response

  Date: 03/24/2025

  We apologize for your experience with our company as our goal is to provide excellent customer service.   We appreciated the opportunity to speak with you on February 13th and 14th where we verified your email address.   This is the same email address that all DASCO invoices have been sent since 2021.  I did review previous communication between us in June 2022 where you called in after receiving an email about an upcoming autopay payment scheduled.  You asked for Autopay to be turned off which we did deactivate at that point.  From that point forward, no payments were automatically taken from your account but all invoices continued to come via email monthly.  We then heard from you again in October 2023 when you requested for the equipment to be picked up.  We do apologize for any confusion on the billing.  We are happy to provide any itemized billing that would help explain these amounts. Thank you for allowing us to serve you.  

• Initial Complaint

  Date:03/08/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is regarding medical supplies that were shipped to me that I did not order. I have received a bill for $212.80 that I am disputing. In December 2023, I called to order a pollution filter for my cPap machine. In January 2024, I received filters (not a pollution filter), a mask and headgear, and 5 cushions. None of which I ordered. When I called to dispute this shipment originally I was told that it could not be returned. I called again and was advised that I COULD return the supplies to the closest office. I drove 15 miles to return the items and my request was denied; representative said the return must be within 30 days of shipment. However, I wasn’t advised of this over the phone and was told (very nicely) that I could not return them but could donate the supplies to the VA; however I still owe $212.80 for items I did not order. This is not a trivial amount of money! I would appreciate some resolution of this issue.

  Business Response

  Date: 03/11/2024

  We greatly apologize for this inconvenience that you have encountered. Our Supply Director will be calling you shortly to go over what we are doing to make this right. We are sending a return label for the supplies that you received in error. You can apply this label to the package and put it in the mailbox, **** will return to our facility at no charge to you due to our error. Additionally, we have credited your account pending the supply return, bringing your balance down to $0 for the invoice you received. We have also completed additional training with our staff. Thank you for your feedback and helping our employees grow. We look forward to helping your breathe, sleep, and feel better by better serving you in the future. Thank you. 

  Customer Answer

  Date: 03/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  ******* ****

• Initial Complaint

  Date:08/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm trying to figure out why I'm getting supplies billed to my insurance with no authorization from me. I'm NOT on auto pay or auto ship. Not happy I called yesterday no one could help me or understand why I was getting charged with out consent then today I will billed. Someone from dasco needs to reach out to me. I've only had this since 11/22 and been billed without consent since I started this dme supplier

  Business Response

  Date: 08/16/2023

  Ms. ******** was enrolled in automatic shipment of supplies with set up with her machine in December 2022.  There should have been paperwork in the original shipment with instructions of how to opt out of the program if participation in automatic shipments was not desired.  That being said, up receiving this complaint, the billing department has refunded monies paid for the March shipment and removed charges for the June shipment.  We have also verified that participation in any automatic shipment of supplies has been suspended, and any future supplies that will now need to be ordered directly from the customer.   Attempts to reach Ms. ******** by phone to discuss these updates were made on 8/14/2023 and 8/15/2023.  An emailed copy of the refund receipt was sent on 8/14/2023. 

• Initial Complaint

  Date:03/23/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acct # ****** 
  
  I, the daughter, who came to pick up this wheelchair explained in HEAVY detail that I would be taking my mother with me to Wisconsin.
  
  I, the daughter, SPOKE to customer service about the first wheelchair being unable to get down my mothers hall and definitely will not work in “WISCONSIN” so… the idea that no one knew she was moving is untrue.
  
  I, the daughter, spoke to a representative not too long ago because Dasco was trying to charge over a thousand or over two thousand dollars for a wheelchair on Amazon that is less than $200. Previous to that conversation a representative told me that NOTHING was owed and the bill had been satisfied by mom’s insurance. Then the over $1,000 bill came AFTER that conversation. This all screams “scam” to me.
  
  Dasco SWAPPED out the one wheelchair for another BEFORE our move they KNEW about! They waited for us to move and get all the way in Wisconsin saying we cannot help you… you needed to return this wheelchair.
  
  Dasco is also charging a late fee even though I told the representative that in no way would we be able to pay for this and we wont be back in Ohio for another year or more… so I cannot willy nilly bring this back.
  
  This place is horrible.

  Business Response

  Date: 03/29/2023

  Thank you for bringing this to our attention.  We apologize for the confusion around your mother's account and for any inconvenience this has caused.   We have removed the balance on the account and there is no need to return the item.  Customer service is our top priority and we appreciate the opportunity to resolve this matter.  Thank you for allowing us to provide service with a loving heart.

• Initial Complaint

  Date:02/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an aircast ankle boot that retails online for $75. This business is charging hospitals for $333. That's call theft.

  Business Response

  Date: 02/09/2023

  Thank you for bringing this matter to our attention. The orthotic item that Mr. ********** received on January 23, 2023 was billed to his United Healthcare insurance.  The claim was processed at the contracted amount set by the United Healthcare pricing which was applied to his 2023 deductible.  We do not determine the insurance allowables and are required to follow the explanation of benefits we receive from United Healthcare.  The attached explanation of benefits shows the patient responsibility of $146.49.  There were no additional charges billed to the patient or to the hospital.  We have been unsuccessful in connecting with Mr. ********** to discuss his concerns further.   

• Initial Complaint

  Date:12/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes my dr ordered for me my new sleep apnea Bipap machine they sent me the exact same one i had before the ****** ** I was supposed to be upgraded to the 11 they sent me wrong machine they didn’t send me refill nose pads for the p10 mask I want my upgrade I don’t want the same mask over again I had the 10 6 years I want my upgrade and I want them to take back the machine they sent also the machine box was all torn up very unhappy I’m sorry.

  Business Response

  Date: 12/21/2022

  Thank you for bringing this to our attention.  Our system shows that you have recently spoken with a DASCO Health Care Professional who informed you that the ******** 11 has not been released for use by the manufacturer at this time.  You communicated that you would like to wait until the new model becomes available and you have returned the ******** 10 to the local branch.  We will be happy to work with you once the new ******** ** model becomes available for use.   Providing good customer service is our ultimate goal at DASCO.   Thank you for allowing us to serve you.