Tire Manufacturers
Goodyear Tire & Rubber CompanyComplaints
This profile includes complaints for Goodyear Tire & Rubber Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 340 total complaints in the last 3 years.
- 106 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/10/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The manager at the location charged my credit card for services rendered. He then said the charge did not go through. I looked at my account app and the charge did indeed go through. he then asked me to call my bank and confirm which I did. They said the charge went through and they provided me a tracer number and a retrieval number for the transaction the manager ***** **** continued to argue with me that it did not go through and then proceed to run the charge a second time and deducted the amount a second time after i told him not to. He used a second authorization number to run the second charge for the same amount debiting my card twice. This is unacceptable practice. I purchased 1 set of tires. I asked for coorporate number and spoke with ***** who basically told me too bad dispute the charges with the bank. both were highly unprofessional. ***** raised his voice during this experience at my dad who i purchased the tires for and then said " I am not losing my job over this ****." and walked off to the back and had another employee finish this transaction.Customer Answer
Date: 07/16/2025
I was doubly charged and still have not received my money back.Business Response
Date: 07/18/2025
We are actively working with the customer to resolve the issue of the double charge. She has been in contact with the store manager, who is fully aware of the situation and her experience. Appropriate steps have already been taken. Goodyear Consumer Relations, the store manager, and the customer are collaborating closely to ensure a satisfactory resolution.Customer Answer
Date: 07/18/2025
I am rejecting this response because:
I still haven't received the refund. Once the refund is received I will gladly close the case. The store manager has been trying very hard and his efforts are appreciated.Initial Complaint
Date:07/08/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
5/27/25 I went in to have my ac recharged they did evac check put dye in it to check for a leaks everything checked out so the put the refreon/ refrigerant in my vehicle. Two weeks later the ** is not working so they told me to bring it back in. They added more dye and told me it was a leak and that I needed a new condenser and some new tires. They told me if i wanted to get it fix that it would cost approximately $900 . Then I would be charged again for the dye and freon and etc. I file a dispute with goodyears credit card company, and they told me I needed to get and expert opinion. Goodyear is supposed to be the expert. You checked for leaks it was no leaks and less than two weeks later you are saying that the dye leaked out, so it has leaks. You charged me for something you knew was leaking and you recharged it anyway knowing the ac would not stay cold. Then had the nerves to tell me I needed $1000 worth of tires if they were bad the 2nd time I came in, they were bad the first time I came in. YOU are running scam doing a half *** job. then want the customer to come back so u can do the same job again.Business Response
Date: 07/16/2025
I have spoken to the customer,customer is happy with the $142 resolution that she will be getting in the mail in the next 7-10 Business days, customer will also go to Discount tire for another tire inspection as she was quoted for new tires as well, and doesnt trust the Goodyear Store assessment.
Discount tire: **********************************
************Customer Answer
Date: 07/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:07/05/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Peoria wait while service complaint. Was told I couldn't use conventional blend oil for the service, even though I had in the past. So that discount was not applied. 2016, **** Mustang, V6. Arrived for 1pm appointment on July 5th. Took over 2 hours. I left at 325. I will take to my own shop and or just use another local provider that has better customer **********************. Thank you. Refund request only. It was 87$ instead of the 27$ that was quoted . I'm not interested in credits. So if that's not an option, just note for future tracking.Business Response
Date: 07/10/2025
On July 8, 2025, I called the consumer and left a voicemail message. I have not received a reply to my message. For goodwill, we will mail a check for $87 to the address listed in the complaint. The check will be received in 7 to 10 business days.Customer Answer
Date: 07/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:07/03/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In Short, about 8 months prior to my first visit to Goodyear Auto Service Center **** which will be mentioned after purchasing tires for my 2020 Chevrolet Trax LT------with taxes coasting $900.00 accompanying tire warranty.
The accompanying purchased warranty covers getting nails out of tire(s) and repairs . . .
On September 22, 2023 (in which I acted within a reasonable time frame to have issue resolved . . .) Mr. ******, and ****** due to be having a warranty it is believed that they didn't want to tie up their bay to simply honor a warranty-----which meant no payment was going to be received accompanying other things regarding me being treated in an overall belligerent and besmirching manor.
I wasn't afforded the friendly "Valued-Customer" customer service experience that was supposed to follow the tire purchase/ and its guaranteed warranty to follow. Rather than Mr. ********* ****** a supposing Certified Tire Tech after removing the lodged nail purposely under PSI the driver side front tire upon completion of seemly repair. THIS WAS THREATENING TO BOTH MY SAFETY AND VEHICLE 2020 Chevy Trax LT-----the tire could have blown . . . and accident could have occurred. INVOICE # ********** CUSTOMER # ********** Mr. ***** a supervisor, butted in as I was talking and imposing a pretend viewpoint and we butted heads when he hanged up the phone--------nothing got resolved in their hopes that I would forget about the awful treatment and threat I received for both punching Goodyear Tires/ Warranty.
On several occasions------even on July 3, 2025 I'm demanding a full refund of $900.00 and an apology letter and for Goodyear to amend it's ways.
Claim# *******
PART II
Under Claim # ******* after airing another bad experience with a different Goodyear Auto Service Center **** Mr. ***** ****** assured me that he was combining both claims complaint to make things easy to deal with--------which appears he dropped the ball . . . Demand $103.00Business Response
Date: 07/10/2025
Good afternoon,
Following a thorough review of the multiple claims and complaints filed, the customer's request for a full refund of tires purchased 08/13/2022 is being denied. Attached you will find a copy of the customer's invoice from the tire purchase on 8/13/2022 and an invoice reflecting a no charge repair of a single tire on 9/22/2023. An additional invoice has been attached dated 06/06/2025 from service completed. As noted on the provided documentation, the original invoice reflects an odometer reading of 43,659 on the customers 2020 Chevrolet Trax the day the tires were installed. The invoice for service reflects the odometer on 06/06/2025 at 138,817. The accumulated mileage on the tires is 95,158. The Goodyear Assurance Maxlife tires the customer purchased have a mileage expectation of 85,000. The customer has exceeded the mileage expectation by over 10,000 miles.
The customer has also included a complaint regarding our locations refusal to perform warranty work. The original service was completed at an independent dealer and would be warrantied through a company called the Tire and Service Network. The Tire and Service Network has strict adherences that must be followed regarding time and mileage related to specific work. The work the customer requested be warrantied had surpassed the allowance by over 32,000 miles. The work completed had a 24 month OR 24,000-mile warranty and the customer had accumulated over 56,000 miles on the vehicle since the work had been completed, or more than double the warranty allowance. The 06/06/2025 invoice attached reflects that the Goodyear location provided assistance to the customer waiving the labor charge of $359.20, leaving the customer to only pay for the part and taxes. You will also see noted on the provided invoice the customer has been informed in writing that there is no further warranty on parts or labor.
The customer's multiple claims and complaints have been reviewed by multiple supervisors, district managers, and Consumer Relations Staff, there will be no further assistance for service work or refunds provided.
Kindest regards,
The Goodyear Consumer Relations Team
Customer Answer
Date: 07/14/2025
Despite Goodyear Tire continue both bad faith craftsmanship and frivolous statements to cover its traks. The truth of the matter both an under psi tire isnt a compleated tire job---which had endangered me. Secondly, failure to get all "Air Pickets" out of cooling system once attaching WaterThermstatOutlet and refilling with Antifreeze isn't a completed job nor a courtesy and perhaps threatens to damage system and/or engine.
These are things alone but accompanying ****** secret displayed hatred due to his biological struggles and attitude against *******************/ ****** lie that system was burped was the straw that broak the camuel's back.
Mr. **** ****** from customer service stated that he would combine the complaints into one and that monies would be refunded back to my card.
If Goodyear didn't want to refund a "Valued Customer" it should have its game plan in place. I'm still demanding both refunds. A.) Tire purchase refund due to all threats to both my vehicle and possibly body accompanying grave emotional-distress and mental anguish associated with treatment . .
B.) Due to not completing Cooling System Job not bleeding the system and causing me to, as well as technically not covering the part . . .a full refund.
When the dust settles, I'll be happy with a new set of the same tires---with warranty and for GoodYear Tire Service Centers to amend its ways.
/s/ ****** - *****
I'm told by **** a CSR that both complaints would be combinefp0
Initial Complaint
Date:07/01/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was issued a Visa pre-paid card for a rebate on new tires. The catd was rejected everwhere I tried to use it. Now expired. The rebate is fraudulentBusiness Response
Date: 07/10/2025
Called customer and left a voicemail and sent an email/ no response back.Initial Complaint
Date:06/24/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Took my car in 5/14/25 for ac not working properly. I was told I'd have to leave my car for further testing, I reluctantly left my car with them. (as this is the only vehicle for my household) The next day they spoke with my mother and told her they were gonna have me pick up the car and take it to Honda, as they didn't know what my cars issue was. A hour later they called me and told me the car wouldn't start, I now needed to tow the car to Honda. My mom paid their bill and made arrangements to have the Car Towed to *** ***** Honda. *** ***** told me the PCM had been internally fried, this can happen when incorrectly trying to jump the AC compressor. Once the PMC was fixed on 5/20. I was without my only car for 6 days, because im 24 I couldn't rent a car. This experience has left myself and my mother financially drained, with undue stress as a result.Business Response
Date: 07/01/2025
We take responsibility for the damage our store caused in the amount of $1,895.42.
I sent out our Release forms on 5/29/2025 in this amount, I'm waiting for them to be completed, signed and returned so I can move to payment.
Our customer/claimant is asking for lost wages, towing and a rental. I explained we need receipts for the tow bill, along with a rental. As for the lost day of work I requested ******* send me in her company's letter head, how many days of work she lost, what per hour and how many hours. As of today 7/1/2025, Nothing has been sent back to me.
We want and are willing to correct our wrongdoing but need receipts for the out-of-pocket expenses.
Customer Answer
Date: 07/06/2025
I am rejecting this response because: when I add the GoodYear receipts and the *** ***** receipts the offer is off. $51.24 to GoodYear 587.50 for CP $1058.72 replacing part and programing new PCM. they said Half of the shop fee $35.00, Towing $82.50 what about half of the Taxes $118.71 this total comes to $1933.67. I never rented a car as I am 24 not 25 to rent one. As my mom told them she has some costco gas receipts and Mc Donalds receipts I used her card to pay them gas or food which ever they asked for at time of service. I work in Toledo and My mom lives in SC. easy to separate my charges from hers. I also don't believe there offer is considerate leaving me without a car for 6 days. Not to mention the cash out of pocket its not like you said gets receipts for everything, The shop flat out denied causing the damage.
Business Response
Date: 07/08/2025
I have no issue with sending a revised Release in the amount of $1,933.67
I'm putting that together now and will send it out VIA email.
This is our Final Release and offer.
Initial Complaint
Date:06/23/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had taken my vehicle to this center for repairs and I was given false assurance that the problem which included the water leak, oil leak and mis-firing of the engine could be fixed. However, upon picking up my vehicle from the shop the service technician brought to my knowledge that they were unable to repair the problem after I had made a payment of $1494.19. I had to take the vehicle to another shop for them to alert me that nothing had been fixed in the vehicle, and I found this deceptive from Good year.. it’s going to cost me to make another payment for my vehicle to get fixed. I am dissatisfied and disappointed at their services. I am hoping I’m able to recover my money back in order to offset the money spent on repairs….Business Response
Date: 06/30/2025
Customer has been advised over several years of ongoing leaks and issues as stated in provided documents with visits
Customer was referred to specialty shop for type of turbo in vehicle.
Goodyear Consumer Relations
8/16/2022
***** *********
--- REC. CHECK OIL LEAKING
4/1/2023 CHECK FOR POSSIBLE OIL LEAKS, ADVISE.
***** *********
RECO: COOLANT OVERFLOW IS LEAKING, NEED TO REPLACE & CHECK FOR COOLANT HOSE
CONNECTED TO IT FOR POSSIBLE REPLACEMENT; ADVISED. DECLINE.
ALSO, RECO: AIR FILTER REPLCEMENT (DIRTY), FUEL SYSTEM SERVICE (ACBRON DEPOSITS); ADVISED.
10/14/2023 ***** *********
--- NOTE:
THERE'S A MAJOR OIL LEAK AND COOLANT LEAK AS WELL, THE CUSTOMER WAS ADVISED TO TAKE
THE CAR TO A CARWASH AND GET THE BOTTOM OF THE ENGINE CLEAN UP AND DEGREASSED, THEN
COME BACK FOR A FURTHER INSPECTION, AT THIS MOMENT WE COULDN'T INDENTIFY WHERE THE
LEAK IS COMING FROM
2/3/2024 ***** *********
THIS VEHICLE HAS MAJOR OIL LEAK.
THE UNDERCARRIAGE OF THIS VEHICLE IS SATURATED WITH OIL AND THE OIL LEVEL ON THE DIPSTICK
IN AT MINIMUM. CUSTOMER ASDVISED.
THIS VEHICLE APPEARS TO BE LEAKING COOLANT. CUSTOMER ADVISED.
6/10/2025 ***********************************************************************************************************
MASSIVE ENGINE OIL LEAKS INFORMED TO GUEST IN PAST YEARS, FOUND OIL LEAKS FROM TURBO
SYSTEM, REAR MAIN SEAL, ENGINE OIL LEAKS REQUIRES AN SPECIALTY SHOP.DUE TO PRVIOUS
OVERHEATING CONDITIONS, ENGINE MAY HAVE INTERNAL COMPRESSION CONSECUENCES,Initial Complaint
Date:06/17/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a brand new set of tires from ******* from goodyear that came with the ****** mile warranty. Goodyear Reliant All-Season 235/65R18 106V All-Season Tire Within the first week I had a couple of bubbles on 2 of the tires. Got them replaced had to pay a fee because they claimed "customers fault if there is a bubble in the tire", the bubble actually popped sitting outside the ******* and caused a flat tire, within a year another bubble occured on the new tire and it was smaller this time and same issue paid the fee and got a new tire. Now here recently the new tire had a massive blowout on the highway, no bubbles no nothing no nails just random blowout. So of course I call goodyear and they automatically try to make it out to be like its the customers fault and had me meet the tire shop to verify what could of caused it and the tire *** said there is not much to verify since its blownout and he would contact goodyear. I have not heard anything from goodyear about anything at all its been months, I've been waiting for the phone call for them to blame me for the blowout and not honor the warranty or to maybe actually do their job when someone spends that much money and honor the warranty would be nice.Business Response
Date: 06/25/2025
06/25/2025, I called the consumer and left multiple voicemail messages. To date I have not received a reply. Our tire warranty is 6 years against material defects and workmanship. We would like to have the tire inspected to determine the cause of failure, and if the tire is repairable. We are still waiting for a response from the consumer.Initial Complaint
Date:06/14/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 4 brand new GoodYear Assurance Comfort Tires, had an oil change, alignment, fuel injection system cleaned, and air filter replaced on May 23. I used the financing leasing company Acima to pay for this. On June 7, I had a flat tire and called Goodyear to get tire replacement. I spoke to a **** when I purchased tires. He said that I wasn’t able to purchase warranty through Acimea financing but he never asked me if I wanted to pay for the warranty out of pocket when I got the 4 tires. I ran over something in the road and he said since I didn’t have the warranty I needed to pay $340 for a new tire. I was very upset since I just for the tires and it was road hazard that should had covered my tire. So I paid for a new tire. I deal with another guy name ****. He did not ask if I wanted to purchase road hazard insurance on the tire. Today my oil light came on and I just had my oil changed on May 23. I called and I got **** again. I told him what the issue was and he immediately begin with an attitude. He didn’t offer an appointment or empathize or anything to say bring it in and we will take a look at it. He was like all the bays are filled up. I had to ask when could I bring it in and he never offered a time for Saturday. This guy **** is very rude and has no customer service. I called back and asked to speak to the manager ***** and **** said he was in a meeting. I said something to **** about being very rude every time I call and he hung up the phone on me. First thing I should have never had to pay for a new tire after only having my tires for two weeks. There was something from the road. They said that. They said they would not plug it and I had to buy a new tire. They didn’t offer any discount or asked if I wanted to pay for the warranty. The customer service was horrible and **** was very rude. I want to be refunded my money for the tire I paid for and the oil change. I should not have been needing more oil after two weeks.Business Response
Date: 06/18/2025
Currently working with the store and customer to resolve this issue.Initial Complaint
Date:06/06/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I brought my vehicle in for inspection, oil change and tire rotation. I was talked into buying the expensive synthetic oil change (after I told the mechanic that this car does NOT require synthetic) because he said that there is a $30 rebate and it would be the same price as the regular oil change. When I applied for the rebate, it is only on the next expensive oil change. That was not what I was told. Then they told me that the car failed inspection because of the battery, air filter, and fuel filter. The quoted the price of $1100 for all repairs. I asked if these repairs had to be done to pass inspection or if they could wait. I was told that the air filter could wait until next oil change but that $883 in repairs was required to pass inspection. When I got home and reviewed the bill, they also flushed the brakes for $145, and did a fresh air package on the a/c for $146. Neither of these were ever mentioned to me. I also see that the inspection report says that the services they performed were suggested, not required. I know it is illegal in NYS to force unnecessary repairs to pass a vehicle for inspection. The business has refused to rectify their illegal actions.Business Response
Date: 06/17/2025
We have reviewed the customer's complaint and have reached out to the customer with a resolution. We are currently waiting for acceptance from the customer.Customer Answer
Date: 06/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have stated that they are sending a refund check in the amount of $867.96.
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