Business ProfileforSumma Physicians, Inc.

This is a company that does credentialing work (gets you on with insurance panels). In 2022/2023 I had several issues with the company not completing their work/job in a timely manner. When dues were due this year I asked for an adjustment due to lack of service. I was denied twice for an adjustment, and finally come back they are offering 10% off. The company openly admitted that my emails have been answered adequately from June-October, but are ignoring the other 8 months of their contract. I have numerous emails spanning months showing me asking for information. They delayed getting people onto panels for me. This causes my business to not be able to generate as much revenue due to not being in network. Due to them taking so long I was unable to get these items resolved outside of their company (i.e. get contracts independently) so in order to offer appropriate care I must pay them OR risk clients not being able to receive care (i.e. not paying their bill). I asked for a reduction of 50% due to feeling that I received less than adequate services less than half of the year. The company has admitted to me they have had 100% turnover in the past year, as well as, not always had coverage appropriately. However, their answer continues to be "we are trying". In other businesses I would walk away, but again to do that in this case would leave over 40 clients without services (the contracts they have obtained and would stop) if I do not pay. It feels they should be looked into for putting people in scenarios that would harm clients if we stopped using their services.