ComplaintsforSumma Physicians, Inc.
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Complaint Details
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Initial Complaint
11/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This is a company that does credentialing work (gets you on with insurance panels). In 2022/2023 I had several issues with the company not completing their work/job in a timely manner. When dues were due this year I asked for an adjustment due to lack of service. I was denied twice for an adjustment, and finally come back they are offering 10% off. The company openly admitted that my emails have been answered adequately from June-October, but are ignoring the other 8 months of their contract. I have numerous emails spanning months showing me asking for information. They delayed getting people onto panels for me. This causes my business to not be able to generate as much revenue due to not being in network. Due to them taking so long I was unable to get these items resolved outside of their company (i.e. get contracts independently) so in order to offer appropriate care I must pay them OR risk clients not being able to receive care (i.e. not paying their bill). I asked for a reduction of 50% due to feeling that I received less than adequate services less than half of the year. The company has admitted to me they have had 100% turnover in the past year, as well as, not always had coverage appropriately. However, their answer continues to be "we are trying". In other businesses I would walk away, but again to do that in this case would leave over 40 clients without services (the contracts they have obtained and would stop) if I do not pay. It feels they should be looked into for putting people in scenarios that would harm clients if we stopped using their services.Business response
12/22/2023
We have contacted (left voicemail message at ************ and email *************************** with ************** to confirm we agree to make the adjustment to her account as requested. I will update the case once I have spoken with **************, and she agrees with our plan of action.Business response
01/02/2024
Good morning we are still working on complaint ********. I believe ************************* responded to you that with the Holidays we have not been able to meet with the appropriate teams to discuss. We will respond after we meet.
Thanks!
Business response
01/16/2024
Summa Health has made the payment as agreed to Ms. *****. We apologize for the inconvenience caused and will use this experience to educate a staff.Business response
01/16/2024
I spoke with the reporter and confirmed our resolution addresses her concerns. We are closing this investigation at this time and will re-open if there are additional concerns raised by the reporter.Customer response
01/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
10/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Have been trying to resolve a billing issue for over a year now, every month I call in to make a payment, I continue to receive inaccurate billing statements, no one knows where they are coming from, no one is solving my issue and continue to tell me a supervisor will handle it and it never gets done.
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.