ComplaintsforLuther Appliance & Furniture Sales Acquisition, LLC
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Complaint Details
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Initial Complaint
12/13/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Placed an order 09/2023 for a laptop company received several payments from my allotment.I called, text, and email regarding my order. ****** explained they were running behind. I waited 2 months and nothing. I cancelled my order and requested my refund. I have called, email, and text regarding my refund and they are still giving me the runaround. Something needs to be done Asap!! Please send my refund asap I need to purchase a laptop.Business response
12/21/2023
Greetings ************,
We apologize for the delays getting your refund to you in a timely manner. We are working hard to expedite this process. I should have an update/ETA for you in the next few days, and I will notify you immediately upon your refund check being mailed. I know this has created challenges for you and we want to make sure you receive the funds as soon as possible. I'll update you via email as we get this resolved.
Initial Complaint
12/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a vacation through Vactionwiser with no problem, but when it came down to stopping my payroll deduction I had difficulty. I have overpaid Luther Sales/Vactionwiser $1484.00 and they tell me they do not know when I will receive my refund. Mind you I have paid my balance in full. I overpaid them $1484.00. Please help me I am desperate for a resolution.Business response
12/15/2023
We apologize for the delay on your refund. Attached is the receipt for the wire transfer.Initial Complaint
12/04/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I made an order over 10 weeks ago, I was told it would take 3-5 weeks, I have still not been sent my product, Last week I requested a refund and I have still not been sent my money and no one will respond to me as to when I will get my money back. I want my money back immediately.Customer response
12/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
12/04/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order with this company in September and have been in contact with ******* ever since. After placing my order I was told the order would ship after my first payment. The first payment was made and no order. I waited for another payment cycle because I understand things may take time. Still no order. I reached out and was told there was a delay in processing orders. I waited for another payment cycle still no order. I then reached out to cancel my order. This was the beginning of October. I was told the order has been canceled and ill be refunded by check in the mail. Weeks passed and no refund. I reached out and then was told there was a change in management and refunds now have to be issued via ach. I gave account information and now its 12/01 and I have still not gotten a refund. This is a scam. I tried to be patient but they have not given my money back.Business response
12/20/2023
Greetings *******,
Please accept our apologies for the delay in getting your refund to you. This is not the kind of service we want to deliver and we are working hard to fix this. We sent your refund out by mail today. Again, our apologies for your experience with us. We appreciate your business and hope to earn it back.
Initial Complaint
12/01/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Been a customer since 02/2020. I had my payments as direct deposit through my former employer. I left that job 08/2023 and have been trying to get into contact with Luther Sales since then to set up my new payments/direct deposits. I tried going to *************** but always get redirected to Luthersales.app. When I was able to login to *************** and selected the option to make a payment, it also redirected me to Luthersales.app to apply for a new application. Ive emailed, called, left messages. No response, but they were so quick to report a late payment to the credit bureaus! Someone PLEASE contact me and resolve this.Business response
12/01/2023
I spoke to consumer of concern. Customer information was updated, and payment s were made in accordance with our conversation.
All concerns have now been addressed and this inquiry closed. Customer will update her inquiry as well.
Customer response
12/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* ************/******
Initial Complaint
11/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I signed up for a camera purchase in July, my first payment to Luther was taken from my paycheck on July 20th. I was aware the electronics take 7 days to process however the dates kept getting delayed. I was then told I would be first on the list at the end of August, then mid September, then end of October. All the while my payments were being sent to them every two weeks automatically. Finally on October 16th I informed ************** would be cancelling my order and he advised he would have my repayment processed via ACH escalated and then that never happened. I am still waiting for the refund and at this point no one is replying back to me or any of my requests via email, text or call. I am close to filing a lawsuit for the money and the additional lost revenue from photo sessions I wasn't able to do.Customer response
11/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
Initial Complaint
11/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a ************** never received it. I want my 600$ back!Business response
12/21/2023
Greetings ******************,
We have received your request for a refund of the monies that you have paid into your purchase. We had to make sure your payments had stopped before we could determine the correct amount to refund. We have confirmed that your payments have stopped and will be issuing a check for your refund. We will notify you via email when your check has gone out.
Wishing you the happiest of the holidays.
Thank you for being a LutherSales customer.
Initial Complaint
11/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I have been paying weekly on a MacBook computer since September 18th and have not received the MacBook as of yet. I have made several attempts to solve this with my sales agent from the company with no positive result. I have bought other items through them with no issues until now. I would like my order sent and a credit for what I've paid so far.Business response
12/20/2023
*****, it was wonderful speaking with you yesterday. I thank you for allowing us to correct this situation. We are processing your order and will complete the delivery within the time frame that you and I discussed (3 weeks). Wishing you the happiest of the season's joys.Customer response
12/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************
Initial Complaint
11/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Talked to **** in Accts Mgmt and ***************************** back in July 23 about my refund, it's been back and forth every month and still no refund. **** said back in early Oct 23. a check was being printed or something like that and still as of 11/16/23 nothing left txts to him and voice messages #1 line, #2 etc. No return calls. I would like the interest they charge for using my funds. They said because of new owners, that has been 2 yrs sofar them taken over.Business response
12/20/2023
*******************************,
We have mailed a check to you today for your refund. We apologize for the lengthy delays getting your refund to you. We are working to improve our service to ensure that this does not happen again.
Thank you for being a LutherSales customer.
Initial Complaint
11/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have done business with Luthersales and originally had no issues with them , apparently theyve had some financial issues and everything is delayed .. I have a refund due to me from overpayment of my contract for $378 which I have been waiting for since September.. was told about 2 weeks for refunds then 4 weeks .. customer service is EXTREMELY frustrating trying to contact and was able to finally reach someone that said to give my banking information for a direct refund deposit and I would have it by November 9th the latest and still have not received the refund.. I then sent another email and received a response of them having a new lender and can only issue refunds as funds are received.. where is my overpayment? Why does this company not have my money? Where did it go? I shouldnt have to wait for an overpayment to be refunded..and I dont want to hear that there are people waiting longer than me for their refund. I dont care about others. I want my money , that simpleBusiness response
12/15/2023
Please apologize for the delay. Refund receipt attached.
Regards,
*****************************
Luther Sales
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Customer Complaints Summary
59 total complaints in the last 3 years.
45 complaints closed in the last 12 months.