Business ProfileforIvy Rehab Network Inc.

My patient experience with billing after my treatment was completed has been horrible.I was recommended to Ivy rehab by my orthopedist who is in the same building as their Plainview location. I went in there toward the end of April 2023, showed them my healthcare card and they told me they were in network, and that my co-pay would be $30 per visit. Over the ensuing 4 months I went there 34 times (34 times!!!!) and each of those 34 times they told me my copayment was $30.Then in September, AFTER my treatment was completed, I got a bill from Ivy for over $1600, saying that each visit, my co-pay should've been $75 and not $30. In none of the 34 times that I came for treatment did anybody tell me my co-pay was not $30. At no time was I told by anyone at Ivy that I had a balance outstanding. At no time before September did anyone send me a bill stating that my co-pay was more than $30.Recently someone in billing said they sent me an invoice in July and one in August notifying me of the higher copayment. That is just not true!!!! If I had received that, I would've stopped treatment immediately and their Plainview staffers would have started asking for $75 copay for the seven appointments in July and 9 appointments in August.When I got that shocking bill in September, I called the number on the bill and was told they would do an investigation and I never heard back from them. When I got another bill toward the end of the year, I did likewise and was told they would do an investigation and they would get back to me. I never heard back from them either.Now I received a letter threatening to turn it over to collection and to *** me. I've never been ***d for nonpayment and never been referred to collection. Please feel free to check my credit rating. It is stellar.My balance should be zero