Complaints

This profile includes complaints for Byram Healthcare Centers, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Byram Healthcare Centers, Inc. has 25 locations, listed below.

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  Byram Healthcare Centers, Inc.

  120 Bloomingdale Rd Ste 301 White Plains, NY 10605-1518

  
• 

  Byram Healthcare Centers, Inc.

  1111 W Evans Ave Unit A Denver, CO 80223-4054

  
• 

  Byram Healthcare Centers Inc.

  8050 Beckett Center Dr Ste 108 West Chester, OH 45069-5024

  
• 

  Byram Healthcare

  135 Gemini Cir Ste 218 Birmingham, AL 35209-5842

  
• 

  Byram Healthcare Centers, Inc.

  202 Commerce Blvd Kings Mtn, NC 28086-8905

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not receiving the Blood Glucose sensors and transmitter required to keep my blood sugar in check. It has not been in check for a long time now unless by luck. I think the last order I received was around the end of February or beginning of March (they come in 90 day shipments). I have called about ever other week and get nothing but a runaround, this last time they tried to blame me saying I have to call withing 15 days of when the shipment was suppose to arrive. They never tell me when it is suppose to arrive so how am I suppose to know. All indications are they are getting the bill out to my ******** Provider, they just are not getting the product to me.

  Business Response

  Date: 07/24/2025

  This is in response to a complaint we received on 7/17/2025. This issue will be logged in our Corporate Complaint File. We spoke to the customer on 7/18/2025 to resolve the issue.
  
  We appreciate the opportunity to address the issues and provide a response. Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we may have caused.

  Customer Answer

  Date: 07/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory for now.  The matter can only be resolved if it doesn't happen again, only time will tell in that regard.
  
  Sincerely,
  
  **** ******
  
  
  
   
  
  

• Initial Complaint

  Date:07/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ****************** for many years. The company provides my continuous glucose monitors which are utilized to manage my type 2 diabetes i conjunction with an omipod 5 insulin pump I have had difficulty in the past getting my supplies on time and have recently begun to pay an extra fee for faster shipping which I resent having to do. It should be their responsibility to get me my supplies in a timely fashion.Whenever I have called to complain they claim that they are following ******** Regulations and they cannot ship any earlier. My last order with them was placed on or about June 20 for a 3 month supply of sensors and 1 transmitter. I requested 2-3 day delivery at the additional fee so that the 4th of July holiday would not cause a delay.I went on to their app a few days later to confirm my order and found a shipment scheduled for late July (not June) for 2 months of sensors and no transmitter. I called the customer service line and was informed that due to a nation wide shortage they were sending a one month supply of sensors with the transmitter with the balance to be shipped in 30 days.I had no problem with this explanation.I was notified on June 30 that my order was shipped and that fed ex would deliver by the end of business on July 5.Byram failed to put through my request for expedited shipping and I will now be without my supplies for almost 2 days.I called customer service again requesting to speak with either a supervisor or a representative in the **. I was informed that the call center cannot provide either a supervisor or a US **** I looked up and called the US number for the corporate offices and got the same third world country call center.I tried live chat online again requesting a supervisor or a US contact. I was again told that neither was available My diabetes control will be adversely affected for 2 days without my supplies. Byram's customer service has gone from poor to non existant

  Business Response

  Date: 07/09/2025

  7/8/2025- called and spoke with pt regarding shipping delays and dexcom back orders. he will be closing his account after his next order. I will follow up with him around that date and ensure account is closed. 
  
  This is in response to a complaint we received on 7/3/2025. This issue will be logged in our Corporate Complaint File. We spoke to the customer on 7/8/2025 to resolve the issue.
  
  We appreciate the opportunity to address the issues and provide a response. Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we may have caused.

  Customer Answer

  Date: 07/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  This matter is resolved only because I have decided to find an alternative supplier.  The company *** was very apologetic and offered me her direct phone number if I ran into problems in the future.  This is a nice gesture but does not begin to deal with the underlying lack of customer service.
  Sincerely,
  
  ****** *********
  
  
  
   
  
  

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past three months I have been receiving invoices from this company requesting payment. They state an invoice #, my full name and address, customer #, due date, amount due and statement date. Notice 3 is stated on the most recent one. A statement appears on it in caps:'This is the FINAL NOTICE etc The first invoice showed an amount of $688.76. This one has been adjusted by $572.00 and shows Ins. Paid $93.41. I have never done ANY business with this entity. There is no statement showing transaction/s that I am being billed for. When the first invoice was received I contacted them by telephone to ****** additional information. I was advised that I received it in error as my name does not correspond with their customer #. I was informed to ignore it. However since that first call I have been contacting them by telephone to have the matter addressed without success. Each time I am told the same thing, 'Disregard, it is an error', but the invoices continue to come despite their advice.On receipt of the most recent one and the threat, I decided to have my concern escalated. I spoke with a person who gave me the same information as before. So I asked to speak to a supervisor in an effort to get some clarification. The call was disconnected. I called back, spoke to a person who I thought was the person I was speaking to previously. She said she was speaking to me for the first time. That caused me to again detail my concern and request to speak to a supervisor. I was placed on hold for quite a while and eventually someone took the call and identified himself as a supervisor. As soon as I began to state my concern the call was again disconnected .I am now very concerned as whenever I call them my date of birth is requested to confirm that they are speaking to the right person. This now means that they have almost all my sensitive data and I still don't know who they are. I am now seeking your intervention in getting this matter resolved.

  Business Response

  Date: 07/15/2025

  Spoke to patient regarding billing concern. Aware that the balance has been removed to $0.
  
  This is in response to a complaint we received on 7/3/25. This issue will be logged in our Corporate Complaint File. We spoke to the customer and sent an email to address the concern.
  
  We appreciate the opportunity to address the issues and provide response. Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we may have caused.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE A PROBLEM WITH GETTING THE NEEDED SUPPLIES FOR MY MOTHER WHO IS BED BOUND. THEY DELAY HER ORDERS OR DO NOT SEND THEM . SHE HAS HAD TO PURCHASE THEM FOR MONTHS NOW WITH NO RESOLUTION.

  Business Response

  Date: 07/09/2025

  The order was processed and required authorization by insurance plan.

  - pending tracking info and should ship by 7/10/5.

   

  This letter is in response to a complaint we received on 7/1/2025. This issue will be logged in our Corporate Complaint File. Thank you for the opportunity to provide a response. We spoke to the customer's daughter on 7/9/2025 and resolved the concern. 
  
  
  Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we may have caused. Please feel free to contact me with any additional questions that may come up.

   

   

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dispute is my doctor ordered supplies for diabetic wounds. Order was place 4/18/25. I spoke with someone who informd me that they were sending 120 units of Coactive Plus, 120 unis of Aquacel..I told them up front I was worried about what my copay would cost. The lady I soke with, (I did not get her name) told me that I could request a return Shipping Label if needed. She never said anything about a 15 day window. Before my next doctor visit, I calculated that each unit would last me 64 days. That is over two months per sheet with ten per box. They sent me a 16 year supply. Dr. ******* said that Byram determined the amount. She just supplied wound descriptions. I tried to call but was told that my fifteen day window had been exceeded. I contacted my insurance company and they contacted Byram. We spoke via three way call. The lady in biling told us that I had an outstanding bill of ****** and I could not return my items. They told me that was what my doctor ordered. I told her this was an over exagerated order and I needed a shipping label. She trasnfered us to orders. My ***************** and I spoke to ***** or ***** (not sure of spelling or last name) I explained all details and how I was lied to about my doctor ordering such an excess amount. I needed to return 11 of 12 boxes each. He asked when I recieved the items.I could not remeber the exact date but the *** was dated 4/16. He told me they were sending a Shipping Label. My *** asked if they would file a new claim. ***** told *** after I returned the items they would adjust and submit a new claim. I asked about the bill due 6/03/25. ***** told me not to pay that bill. After submitting the new claim with insurance I would recieve a bill the following month. He said the Shipping Label would arrive in 5 to 6 days. After a week, I called back. I was told that I had an outstanding bill and I exceeded my return window. (not enough room to tell the rest on here. (They lied to my insurance and me.)

  Business Response

  Date: 07/08/2025

  6/20/2025 called and lvm for pt 
  6/24/2025 called and spoke with pt, confirmed supplies have been returned and credited. 
  patient aware that I will have a voided claim sent to the plan. and i will reach out if they are any concerns. 
  
  
  
  
  This is in response to a complaint we received on 6/17/2025. This issue will be logged in our Corporate Complaint File. We spoke to the customer on 6/24/2025 to resolve the issue.
  

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *** *******
  
  
  
   
  
  

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 40 pouches and 40 barriers for my ileostomy and I received just 40 barriers and no pouches on June 2, 2025. I have no pouches left for my ileostomy and I need the pouches to complete the 2 piece ileostomy device; not half and ********************** never notified me that I was not going to receive my full order.

  Business Response

  Date: 06/09/2025

  This letter is in response to a complaint we received on 06/03/25. This issue will be logged in our Corporate Complaint File. Thank you for the opportunity to provide a response. We sent an email on 06/05/2025 to resolve the concern.
  
  Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we may have caused. Please feel free to contact me with any additional questions that may come up. 

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  

  ear BBB: 

       In reference to the above case number, please be advised that I have since received the 40 pouches that were due me from Byram Healthcare. 

       Thank you for your assistance. 

   

  ***** *********

  
  Sincerely,
  
  ***** *********
  
  
  
   
  

  
  

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Byram Medical has withheld my child's diabetes equipment due to their own incompetence and inability to process paperwork. I placed an order for ****** supplies on 5-18. This was over 90 days after my previous order. I was told on 4-4 to call and verify doctor and insurance info. I did this. Nothing has changed. On 4-11 my child had an appt and all notes were sent to Byram and a renewal order. Imagine my surprise on 5-22 when I am called and told the order cannot be processed due to waiting on chart notes. I called the office and they had confirmation it was done in April and they did it again on 5-22. Now it has been 10 days and I am without life saving supplies for my child. I called Byram again 5-28 and was told there is nothing they can do they have to follow the process. The process shouldn't start when I am out of supplies. This is a yearly thing. It should be taken care of in advance. They also told me they need insurance approval. I called the insurance company and they have no request from Byram for approval as of 5-28. I get no help at Byram when I call just the run around and told to contact my doctor or insurance company. I am at a loss on how to get my supplies. It is ridiculous that this #1 company in diabetes supplies can't get paperwork done on time. This is potentially life threatening for a child who relies on this technology to survive.

  Business Response

  Date: 06/09/2025

  This letter is in response to a complaint we received on 05/29/25. This issue will be logged in our Corporate Complaint System. Thank you for the opportunity to provide a response. We called and spoke to the customer's mother on 05/30/25 to resolve the concern.
  
  
  
  Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we may have caused. Please feel free to contact me with any additional questions that you may have.
  
  *****************************
  
  

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 01/09/2025. I received an invoice for $257.00, for purchasing my G7 sensors. I have United Healthcare Dual Complete, and State of Connecticut, **** of SS CONNECT CARD, that have been the payment for all of my past orders, I get a bill for $257.00, in April for the purchase, made in January. I called Byram, and the girl told me it was because it was the first of the year. I have never heard of such a thing. My orders from them have always been paid. Then I checked my insurance information online, I found my information had been altered. My social worker and my insurances have verified with me that there are no changes with my policies , and that my invoice should be $0. I am 72yrs old, have ********* and my supplies are detrimental in keeping me healthy and alive. Please help me to resolve this issue. Thank you, ****** * ***** UNHC Dual Complete Health Plan ******************** MemberID ************ ******************** ***** ****** ***** **** ***** COS State of **************************** CONNECT CARD client # **** ***** issue date ** ** ****

  Customer Answer

  Date: 05/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2024, I placed what I thought was my normal 90 day supply order for diabetes supplies via Byram's app. My normal order is 5 boxes of 10 infusion sets. When I received my order, I received 1 box of 10, and 2 single infusion sets but it was still invoiced as a 90 day supply and they were asking for a 90 day supply copay. Realizing the error was in what I ordered, I reached out to Byram via their "chat" feature and asked about the order being corrected to a 30 day supply so that I could pay the correct copay for what I received, and then order the remaining supplies for the other 60 days. The agent, ***** ****, said that they could place a "completion order" so that it was a full 90 day supply. I received the completion order, with a date of 9/18 on the invoice, and it still did not complete the order. I received 18 individual sites, which brought my total received sites to 30 when I usually get a total of 50. They also had another full 90 day supply copay shown as due. I called on 10/31 and there was a message that they were currently unavailable and the line was disconnected. I called again 11/1 and spoke with a representative, who I believe was named ***. I was disconnected when they placed me on hold. I called back again, speaking with a representative who I believe was named Ram. I explained the situation in full and was placed on hold while the representative spoke with the billing and ordering departments. I was told that the 9/18 bill was "on hold' as it was a completion order and I would not have to pay it. The remaining 2 boxes of infusion sets were shipped with no additional ******** made. I have continued to received multiple bills for the initial completion order dated 9/18/24. Byram double billed my insurance (and received double payment) for the September 2024 90 day supply. They still show the copay as due and are threatening collections. They have not responded to requests from my insurance for resolution.

  Business Response

  Date: 05/27/2025

   This letter is in response to a letter we received on 05/16/25. This issue will be logged in our Corporate Complaint System. Thank you for the opportunity to provide a response. We spoke to the patient on 05/27/2025 and resolved the issue.
  
  Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we may have caused. Please feel free to contact me with any additional questions that you may have.
  ***********************************************
  
  5/27/25 Email sent to *****
  Hi ******, per our phone conversation today, here is a explanation of what we are doing to fix your account. We are also going to send a courtesy order (2 boxes of infusion sets and 2 boxes of cartridges) due to your prescription expiring and all the delays.
  
  We are going to send a voided claim for your completion order dated 09/18/2024 to have your insurance take their payment back.
  You had made a payment of $54.00 on this order, and we will be moving this up to your order from 12/16/2024 to clear that balance.
  I will be following up on your account for the next 3 weeks to make sure that the voided claim processes and that your insurance takes their payment back.
  
  Again, I apologize for any inconvenience that we have caused.

• Initial Complaint

  Date:05/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Colostomy supplies through Byram and have had one problem after another trying to get resolution. Because of their mistakes and poor customer service, I ended up without any colostomy bags and no explanation. In addition to messing up orders (promising to process an order - then cancelling) - they still owe me for colostomy bags they were supposed to replace (which had already been charged to ********** Without going through more details, the bottom line is their customer service would never allow us to speak to a supervisor. 'All our supervisors are busy' was the response from over 6 representatives covering over a dozen calls, by both myself and our health care nurse. Sometimes they would finally refer us to a supervisor's voice mail and promise that I'd get a call back - only to never get one. Today, I explained all this one last time, and was promised repeatedly I would get a call - so I go to the supervisor's voicemail and it wouldn't let me leave a message and hung up! While I appreciate mistakes happen, Byram refuses to even provide a process to discuss or explain issues, much less resolve them. On top of the poor service, I consider it bordering on fraud to charge ******** for services, then not to completely fulfill them.

  Business Response

  Date: 05/29/2025

  This is in response to a complaint we received on 5/15/2025. This issue will be logged in our Corporate Complaint File. We spoke to the customer on 5/22/2025 to resolve the issue.
  
  We appreciate the opportunity to address the issues and provide a response. Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we may have caused.

   

  Customer Answer

  Date: 05/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  While an administrator from the company contacted me and assured me that their staff would receive training on the issue, I have no way of knowing if any action was taken. Given the many calls we made to try to talk to a supervisor over the course of several weeks, without any response, hangups, referrals to 'supervisor' voicemails that wouldn't take messages - I'm skeptical that the corporate call back really changed anything. Since we were out of ostomy supplies and couldn't get complete an order or resolve issues with Byram, we had to change companies. As far as I'm concerned there's no need for follow-up.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******