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Find a Location

Byram Healthcare Centers, Inc. has 26 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforByram Healthcare Centers, Inc.

    Medical Equipment
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.15/5stars

    Average of 366 Customer Reviews

    Customer Complaints

    407 complaints closed in last 3 years

    140 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/10/2022

    Years in Business: 35

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Byram Healthcare provides medical supplies for delivery to patients’ homes, specializing in diabetes, ostomy, wound care, urology, incontinence, enteral nutrition and breast pumps.


    Products & Services

    Continuous Glucose Monitors, Breast Pumps, Ostomy Pouches, Wound Dressings, Catheters, Adult Briefs, Ostomy Barriers, Insulin Pumps, Gauze

    Business Details

    This is a multi-location business.

    Find a Location

    Byram Healthcare Centers, Inc. has 26 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      120 Bloomingdale Rd Ste 301, White Plains, NY 10605-1518
      BBB File Opened:
      6/23/2006
      Years in Business:
      35
      Business Started:
      6/28/1988
      Business Incorporated:
      10/5/1987
      Accredited Since:
      5/10/2022
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Byram Healthcare
      Business Management
      • Mr. Perry Bernocchi, CEO
      • Mr. Marcel Overweel, CFO
      • Ms. Marianne Hines, EVP Sales and Marketing
      • Mr. John W. Ras, Chief Compliance Officer
      • David Parker
      • Julie Popek, Director of Customer Experience
      • Ms. Kathy Sutton, Group Team Lead, Customer Service
      • Ms. Jessica Turnbow, Customer Service Rep, Senior
      • Ms. Suzie Lepe, Customer Service Rep, Intermediate
      Contact Information

      Principal

      • Mr. Perry Bernocchi, CEO
      • Mr. Marcel Overweel, CFO
      • Ms. Marianne Hines, EVP Sales and Marketing

      Customer Contact

      • Mr. John W. Ras, Chief Compliance Officer
      • Julie Popek, Director of Customer Experience
      • Ms. Kathy Sutton, Group Team Lead, Customer Service
      Additional Contact Information

      Fax Numbers

      • (866) 811-4500
        Primary Fax

      Phone Numbers

      Customer Complaints

      407 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/17/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      I ordered a breast pump through Byram Health, they contract with my insurance Anthem ********** PPO in September of 2023. The out of pocket upgrade fee for the breast pump was $90. I was charged $75 via their online portal and I received my product the following week and all was fine. Fast forward to April 2024 and I received a $15 bill from Byram. Stating that I owed $15 because I only paid $75 of the $90 upgrade fee. On 4/17 I spent 45 minutes on the phone with 3 different billing agents. Two told me that it was an error on ****** end to have only charged me $75 of the $90 but that I still owed the $15. The third and final billing agent told me that *I* chose to only pay $75 at check out when the bill was for $90. Which is absolutely untrue. I never had the option to pay anything other than $90. I have no idea why my card was only charged $75. But its very shady business for them to do what they did and then come after me 6 months later for $15. Im tired of them lying and saying this was my fault when TWO of their agents told me it was an error on byrams end but that I still owed the money.
      Read More

      Customer Reviews

      366 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Heather R.

      1 star

      02/04/2024

      Have tried several times to resolve a $50 balance with this company. Contacting them by phone and many emails. In the meantime I'm with out my supplies. I'm requesting that my doctor refer me to a different company that has customer service.

      Byram Healthcare Centers, Inc. Response

      03/12/2024

      Hello we are very sorry to hear about your experience. Your satisfaction is extremely important to us, expect to hear from us shortly. We look forward to resolving your issue

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