Complaints

This profile includes complaints for Delta Sonic Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Delta Sonic Car Wash has 33 locations, listed below.

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  Delta Sonic Car Wash

  350 Langner Rd. West Seneca, NY 14224

  
• 

  Delta Sonic Car Wash

  990 W. Ridge Rd. Rochester, NY 14615

  
• 

  Delta Sonic Car Wash

  615 E. Ridge Rd. Rochester, NY 14621

  
• 

  Delta Sonic Car Wash

  2590 Delaware Ave. Kenmore, NY 14217

  
• 

  Delta Sonic Car Wash

  7920 Pine Avenue Niagara Falls, NY 14304

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint – Blocked Unlimited Car Wash Plan (License Plate #*** ****)
  
  Dear Better Business Bureau,
  
  I am filing a complaint regarding the blocked status of my Unlimited Car Wash Plan with Delta Sonic (License Plate #*** ****). The issue began with an accidental dispute of the May 2025 payment.
  
  On May 16, 2025, I spoke with Assistant Manager Kimberly T******, who requested a bank dispute cancellation letter to resolve the issue. I promptly provided the letter, and she confirmed receipt, stating it would be forwarded internally and the matter resolved by July 7, 2025.
  
  Despite my timely compliance, the issue remains unresolved. I’m requesting your assistance to ensure Delta Sonic reinstates my account or provides clear next steps.
  
  Sincerely,
  ******** ***** **************************** ###-###-####
  License Plate: *** ****

  

  Business Response

  Date: 06/13/2025

  Thank you for providing the documentation. We wanted to let you know that your dispute evidence has been received and is currently under review by your bank.
  According to their timeline, we expect to receive a response from them by July 4th.
  At this point, we are simply awaiting their decision. We will be sure to notify you as soon as we receive any updates.
  Please feel free to reach out if you have any questions in the meantime.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went through delta sonic car wash on 5/1/25 and after I went to the interior detail shop during inspection of my vehicle while the employee was done I notice a deep scratch in my driver rear door, a decent sized scuff mark on my roof by my rear window passenger side and swirl marks on my passenger rear door, I notified the manager and complained and he did a claim for me, a week later delta sonic contacted me stating that they did not do the damages in which they were wrong because my vehical did not have these damages upon arrival, after I contacted and complained again they had my drive back to the location to speak to the manager (Richard) that was very caring and understanding of my frustration and checked everything out and sent more information in, I received a contact letter today and they notified me stating that there no paying for the damages and that did not happen in the car wash so I took actions into my own hands contacting the BBB for assistance with my request and complaint.

  

  Business Response

  Date: 05/16/2025

  After a thorough review of your claim and an inspection by our site supervisor, we have determined that the damage in question does not appear to be consistent with anything within our car wash or detail shop. As a result, we must stand by our position of not accepting liability for this claim.
  We have noted that on May 13th, you contacted us to inform us that you would be reaching out to your attorney regarding this matter. Please have them contact us directly for any further communication or inquiries related to this issue.
  Thank you for your understanding.

• Initial Complaint

  Date:05/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delta sonic advertises as a 'one price/unlimited service' on all publically displayed advertisements, however when renewing the service, they will up charge you much more than the advertised price based on the amount of utilization of service. This is deceptive at least, fraudulent if possible. There is no indicator in the public advertising (by asterisk or other) that there are sub limitations. In fact when I called to complain, they said I had to try to find these disclosures in the 'fine print' on thier website. My wife and I have been clients for over 4 years, but now no longer, as we feel decieved. I request they be ordered to change thier deceptive advertising And I want a refund. I will post as much as possible and review as much as possible to make people aware of this deception and fraud. I am disputing the total amount we have paid for service for over 3 years approximating 1800 dollars. Completely dissatisfied.

  

  Business Response

  Date: 05/16/2025

  Attached to this email, you will find the Terms and Conditions for the Unlimited Super Kiss Plus Plan, along with a copy of your signed receipt for your records.
  As outlined in the plan:
  All customers receive an introductory rate, which is currently $24.99/month plus tax for the first 6 months.
  After this period, the plan reverts to the full retail price of $44.99/month.
  Oversized vehicles will incur an additional $5/month, and commercial vehicles will be charged an extra $20/month.
  To ensure value for all Unlimited members, Delta Sonic may, at its discretion, continue the introductory rate beyond the initial period or apply other discounts for lower-than-average usage. These terms are available on our official website and are also provided in the startup packet given at sign-up.
  Each customer is also provided a receipt at the time of enrollment to confirm the selected plan and pricing.
  If you have any further questions, please don't hesitate to reach out.

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went for a one time car wash and unknowingly they signed me up for a monthly car wash service and I've been charged 3 months without my knowledge I've only ever gotten one car wash from them and it wad the initial car wash and no more in the following time period

  

  Business Response

  Date: 05/02/2025

  Thank you for reaching out.
  For further assistance with your account, please contact our Unlimited Department directly at ###-###-####. A representative will be happy to review your account details. 

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved away from my previous location and needed to cancel my subscription. I went to their office twice and they said it's canceled and they cannot find any subscription tied to my vehicle. Now half a year later I just noticed I am STILL BEING CHARGED!!! Absolutely worst experience.

  

  Business Response

  Date: 04/25/2025

  It appears that our Unlimited Department Manager gave you a call and left a message on April 4, 2025, at 2:42 PM.
  Please feel free to contact us at your convenience—we’d be happy to assist you.

• Initial Complaint

  Date:03/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday March 29th I went to Delta sonic in Niagara Falls, NY for a state inspection. I am a member at Delta Sonic and they take $30 a month directly out of my account. I am going to be canceling my membership as a result of this. I arrived at Delta Sonic at 1pm and the woman who came to my car did not say hello, smile or treat me with any respect. She knew I was there for an inspection because she refused me the day before when I came at 3:30pm, even though they are open until 6pm. She looked miserable and said “it’s going to be 3 hours before we can even get your car inside”. I said that is okay. She gave me a clipboard with a paper to fill out and told me to leave it on the dash with the keys and leave a number if I’m leaving and walked away without directing me where to go if I had to stay. They called me just 2 hours later saying my vehicle was ready. I had my cabin air filter replaced in addition to the state inspection. After driving for a long time I start to notice a strong smell, which to me smelled like gas. My car is like new and well maintained and under 50,000 miles. It runs beautifully so I assumed it had to be the cars next to me on the road that smelled or the smell in the air of Niagara Falls, as there are many chemical plants in the area. I get home and I notice my check engine light is on. It is now 9:00pm and I had been driving since I left at 3pm. I check under the hood and the cap is off the engine, it’s so hot, and there is oil everywhere. I am now without a vehicle. My engine is possibly destroyed. I absolutely love my car and take such good care of it. I am beyond dissatisfied with delta sonic at this point. To my knowledge, there is no reason that the oil cap should’ve even been taken off for a state inspection. I expect delta sonic to pay for the oil to be replaced, to clean everything under my hood as there is oil everywhere, to pay for engine to be examined by a proper mechanic and to replace my engine if there is damage.

  

  Business Response

  Date: 04/04/2025

  We sincerely apologize for any inconvenience you may have experienced. Our Oil Change Claim Representative reached out to you and left a voicemail on April 2nd to assist with resolving the matter.Please contact us at your earliest convenience at ###-###-####, and we will ensure everything is taken care of promptly.Thank you for your understanding, and we look forward to helping you.

  Customer Answer

  Date: 04/22/2025

  Delta did their best to resolve this matter. I’m unclear how to make sure that this response is connected to the complaint. However, I would like to say thank you to Delta for correcting their mistake. I appreciate how easy they made a difficult situation. 
  
  

• Initial Complaint

  Date:03/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wheels scuffed in wash

  

  Business Response

  Date: 04/04/2025

  Thank you for reaching out to us.
  As we explained in response to your previous two claims, the damage reported is not consistent with our service standards or procedures. After carefully reviewing the matter, we must unfortunately adhere to our original decision to deny liability for these claims.
  We understand this may be disappointing, and we sincerely appreciate your understanding in this matter. Should you have any further questions or require additional clarification, please do not hesitate to contact us.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is for the Elmhurst, IL location.
  
  I paid over $140.00 to have the interior detailed. The rep, instead of offering the bundle, charged me individually for leather and vinyl. Had the bundle been offered, it would have included leather and vinyl, and three additional services. Furthermore, the rear cargo area was not vacuumed. When I spend this kind of money to clean a car, I would expect it to be showroom ready.

  

  Business Response

  Date: 03/27/2025

  Thank you for bringing your concerns to our attention. We sincerely appreciate your feedback.
  Please be assured that your information has been forwarded to an area manager for review. Someone from our team will be reaching out to you shortly to address the matter and provide further assistance.
  If you have any immediate questions or need further assistance in the meantime, please don’t hesitate to contact us.

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  93 for interior and steam clean plus apuapel. I walk around the car and the windows are dirty, no way the used aquapel, and the steam cleaning literally wasn’t done… couldn’t have been. I could visibly see dirt and could wipe it off with my fingers in the door jams.
  
  Beyond that, the employee gave me attitude outside at my car and again in the waiting area.
  
  $93 for a job that wasn’t done. No refund offered. No resolution.

  

  Business Response

  Date: 03/27/2025

  Thank you for bringing your concerns to our attention. We sincerely appreciate your feedback.
  Please be assured that your information has been forwarded to an area manager for review. Someone from our team will be reaching out to you shortly to address the matter and provide further assistance.
  If you have any immediate questions or need further assistance in the meantime, please don’t hesitate to contact us.

• Initial Complaint

  Date:03/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday March 11th I took my car through the car wash at Delta sonic on Orchard Park rd. When I pulled out I noticed that my ceiling was wet on both sides of the car. I got out to inspect the roof and the seals under my roof rack were both loose and the actual rack itself was lifted. I went in to speak to a car wash manager and I filed a claim as I have never had any type of water on my ceiling ever in the past and this had happened as a direct result of going through the wash. I received an email denying my claim. They told me to go in and talk to another manager named Paul on 3/14. I went in and he had admitted fault stating that the long rags got stuck and lifted the rack up causing the seals to break and leak. He went on to tell me about how they have their own shop on Walden Ave and that they would be contacting me soon to set up a day/ time to get my car fixed. Well, I woke up this morning to an email now denying my claim and telling me to file a complaint here or to take them to small claims court. I am beyond aggregated over this situation and now I have been keeping my car in the garage all week in case it rains.

  

  Business Response

  Date: 03/25/2025

  Thank you for reaching out to us. If you would like this issue further diagnosed, please don't hesitate to contact us at ###-###-#### to schedule an appointment for our body shop team to assess the damage. We're here to ensure the best possible service and resolution.
  If you have any other questions or need further assistance, please feel free to reach out.