Customer ReviewsforDelta Sonic Car Wash

I lost a third brake light ( on the truck) while getting my car washed. It was a pleasure resolving my issue. Have been a customer for a long time and will remain a customer for many years to come.

I have been using Delta sonic membership for interior and exterior for more than a year and they have increase my prices multiple times and I cancelled my subscription and when I try to talk to the agent, they blocked me and they do not want to cooperate with me. Even sending emails were blocked. I don’t know what to do with this situation. Please don’t put yourself in this trap.

The OP location is great, I go for major cleanout a couple of times a year. While I am there I plug in my laptop, grab Tim Hortons and wait for my car to be ready. It is great...

Richard P. At Irondequoit Detail was knowledgeable, pleasant, and funny. A real asset to your organization.

If I could give negative stars, I would. I went through the new car wash on Niagara Falls Blvd, went into the club to dry off my car and noticed many scratches on the hood (all over the hood). I immediately filed the claim, called back a week later, and they told me my claim was denied because the scratches didn’t match because they were inconsistent to the brushes. Are they kidding me, the car wash brushes go every way there’s no specific direction. I notice everything and those scratches were never on my hood and I noticed them immediately. My car sat in my driveway for a week, and I have no trees on my property or next to me, what in the world can make multiple scratches on the hood of my car in all different areas? there was no scratches on the side of my car just the hood of my car. It’s a new 2023 SUV that was scratched due to going through the car wash, $1700 worth in of scratches to be exact and Delta sonic is saying it couldn’t have happened from their car wash! Yes it did! A couple of collision shops that looked at my car said there is no way that those scratches could’ve happened any other way they’re all on the hood and one went all the way up past the windshield. I canceled my monthly membership, I will no longer get gas or even step in their store going forward. I give this business a LOT of money and they are going to call me a liar!

It took me over a Y e a r to get this scam cancelled. Changed my numbers and they STILL charged me. Calling them makes you pull your hair out, no one can help you with anything nor is there anyone actually ever there. Store employees will just look at you confused and send you elsewhere, and good luck getting an email back on cancelling your subscription. Not to mention the Cancellation fourm online doesn't even let you submit it. Absolutely laughable and will not ever be spending my time or money here again. 0 stars if I could honestly. Thank you

Hi, I’m an Unlimited Member and had an issue for the first time… Last week I went through the wash (typically visit the Orchard Park location), had hand dried, then drove about 1/4 mile down Union road to ******* right after. When I came out of bank, the way I parked had the driver’s side in the sun, easily showed a long scratch down the driver side of truck - imagine my surprise! I’m very confident this was not there prior to the wash so I immediately went back to Delta Sonic to report the issue. A Manager took my statement via filled out form and took photos as well - very professional. He then stated it goes to corporate for a decision and I’d hear back soon. A few days later I received a decline memo via email where it stated, if I didn’t agree or have questions to call for an appointment - which I did. Last Friday Feb.23, 2024, I met with Area Manager Tom who was accompanied by Manager K***. These two individuals seemed genuinely concerned about my pickup truck’s scratch as we reviewed again. Tom stated there are many cameras that record data and it revealed my truck had a scratch for weeks prior to my last wash area entry. Tom also offered to show me the data, but I said not necessary yet I am surprised I wouldn’t notice it because I am an avid caretaker of my vehicles. I also stated I was just hoping Delta Sonic could try buffing it out because they provide that service the scratch didn’t feel deep. He agreed to help me and set up an appointment for the Detail Service in a few days. When the vehicle was complete shortly after, they took me out to show me that the rub / buff was extremely successful and got mostly all of the scratch out. now for the impressive part, they also steam-cleaned my interior as part of the process. Great Job to Delta Sonic, Area Manager Tom, K***, Adam, and all others involved at the Orchard Park location - top notch business showing you care about customers which is VERY important! Thanks and I’ll see you soon ??

We have been a customer for many years. Now we are paying $36 a month. Half the time the Kids drying the cars off do a horrible Job. Not to mention they put your cars through so fast there is still soap etc on it. Really not worth the money anymore.

Ron did an amazing job drying off my car! He’s great!!

The detail shop while putting the 6-month wax treatment on, scratched my truck.