Complaints

This profile includes complaints for Volkswagen of West Islip's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Volkswagen of West Islip

  130 Sunrise Highway West Islip, NY 11795

  
• 

  Volkswagen of West Islip

  555 Sunrise Highway West Islip, NY 11795-2124

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2015 ***** CRV from Volkswagen of West Islip. When I was approved for the car loan, I voiced my concerns about the damage to the vehicle and the repairs that needed to be done. My husband and I were informed after everything is completed the car would be repaired and ready to drive. After endless calls endless voicemails I was then later informed that nothing would be repaired and I would have to stay for the car with the car that now costs me $30,000 and is damaged and they refuse to fix it and its been less than a month. This car was purchased July 3. The seal and window of the moon roof damaged and water leaks in. They refuse to take the vehicle back and either fix it or replace with a better car. They illegally lowered the mileage of the car when I received the vehicle at home the back windshield wiper was broken the tires and breaks did not work . When I kept calling leaving voicemails I was hung up on then told we will not help you .

  Customer Answer

  Date: 07/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ****
  
  
  
   
  
  

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau Subject: Complaint Against Volkswagen of West Islip Request for Contract Adjustment and Warranty Enforcement To Whom It May Concern,I am filing a complaint against Volkswagen of West Islip (130 Sunrise ******************************************) regarding my recent vehicle purchase and the dealerships failure to honor their 30-day mechanical warranty, as well as misrepresentation of an extended warranty.On May 9, 2025, I purchased a used 2010 **** A4. The salesperson, **** ********, stated the vehicle was cosmetically As Is due to it being a trade-in, but assured me of a 30-day mechanical warranty and an 18-month warranty provided by the bank. I was never told the 18-month warranty would be an added cost.Within a week, I returned to the service department for suspension issues. I was told they couldnt inspect the car for 30 days and that it was sold As Is, contradicting the warranty I was promised. My service appointment was pushed to June 10, 2025, and I was informed I would need to pay under the extended warranty.Upon reviewing the paperwork, I discovered I was charged $2,858 for the extended warranty something I did not knowingly agree to. Had this cost been disclosed, I would have declined it.I respectfully request the BBBs assistance with the following:Refund: Remove and refund the $2,858 extended warranty, as it was not properly disclosed or authorized.Repairs: ******* the dealerships 30-day warranty to cover the suspension issues reported within the eligible period.I have made every effort to resolve this with the dealership and now seek BBB assistance in obtaining a fair resolution.Sincerely,******* ********

  Business Response

  Date: 05/27/2025

  Thank you for your feedback and we understand your concern. We offer warranty coverage to all customers at a cost and have a accept or decline waiver.  This customer purchased a warranty directly through the lender which is **********************. Nobody here at the dealer ever advised the customer the car is sold as is and we would need to have the car in service to diagnose any concerns the client may have . The customer can reach out to me directly at ********************* if they like so we can review any concerns they have under warranty, which does have day one coverage available. I have attached the signed purchase agreement, i would suggest the customer not cancel the warranty on a car they are saying is already broken. Worse case we would allow the customer to trade the car back in to us for the original purchase price. This seems a little premature as we don't even know the condition or concerns of the vehicle yet 

  Customer Answer

  Date: 05/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ********
  
  
  
   
  
  

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Volkswagen of West Islip due to negligent service, dishonesty, and unnecessary charges related to recent work done on my vehicle.On May 23rd 2025 and April 18th 2025, I brought my vehicle to Volkswagen of west islip with concerns about a possible issue in the cooling system. I specifically mentioned that the problem might be due to a deteriorating coolant reservoir cap, which could be shedding plastic into the coolant system and causing blockages.Despite clearly stating my concern, the dealership disregarded my input and instead proceeded to replace the coolant reservoir tankwithout replacing the damaged cap. This oversight led to continued clogging within the coolant system due to plastic fragments from the cap. In addition, they overfilled the coolant system, which caused it to leak onto the engine, potentially leading to further damage.They also replaced other parts that were not necessary, inflating the cost of both parts and labor. I feel that these actions were either the result of negligence or an attempt to charge me for unnecessary *********** make matters worse, after I picked up the vehicle and drove it home, the battery died. I believe the dealership left the vehicle in accessory mode for several hours while I was waiting at the dealership, which drained the battery. As a result, I was forced to replace my car battery out of pocket due to their carelessness.This entire experience has been frustrating, expensive, and has severely undermined my trust in the dealerships ability to diagnose and repair issues ethically and competently.

  Business Response

  Date: 05/27/2025

  We have previously responded to the customer negative review with the following information. 

  Thank you for your feedback. We value all our clients reviews as it help us Continue to get better and create a better experience.
  it seems you had an oil cooler failure and it caused the antifreeze and oil to intermix , when this happens it is a big repair and unfortunately may have damaged other components in the cooling system. Id be suspect the heat core itself. We can gladly take a no charge look at it and see what is causing the lack of heat. We repaired the cooler and did multiple flushes as the oil will continuously re-contaminate the cooling system even after a couple of flushes. We were never informed by the client about a battery and have tried to reach out to the client without success Also we diagnosed the vehicle had a coolant leak that we repaired as well. Our service Manager will reach out directly and if there is anything i can do please reach out to me at *****************************************
  **** ******
  (GM)

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother purchased a car from ** of West Islip in October. When she received the car from the broker there were no car mats. She was told that the car did not come with car mats. Upon reviewing her window sticker, she was indeed charged $296 dollars for car mats. She reached out to the broker who purchased the car and was told she needs to go to the dealer. She went in person to the dealer in February, she was told by ****** ****** that they did not have mats for a 2024 car anymore. He then offered to help her out and wanted to charge her an additional 130 dollars. I spoke with ****** ****** and he said he would get her the mats. When i followed up as we have not received the mats, he referred me back to the broker. ** or West Islip sold this car with out the mats. VW of West Islip needs to find the mats or reimburse my mother ******** ****** the 296 dollars. It should not be this difficult to get the car mats that were on the sticker window of the car. The car was bought under ******** ******.

  Business Response

  Date: 03/21/2025

  Good afternoon. My name is **** I am one of the executive managers here at VW of West Islip. I wanted to reach out to you and let you know we spoke to your broker and confirmed with them we provided the mats to them. If the mats didn't make it to you guys i apologize and maybe they have the mats at their location? Please let us know how you want to proceed, we would request you remove the complaint against us and file against your broker who took your mats

  Customer Answer

  Date: 03/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  i have not received the mats from the broker. He called last week. I texted  again today and have not been given a definitive date when the mats can be picked up or delivered. Once i have the mats, I will cancel this complaint. I will not do before than because since the beginning you and the broker keep saying the other one has the ,mats.

   

  
  
  *** ******
  
  
  
  
   
  

  Customer Answer

  Date: 03/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  
  Matter has been resolved thank you 
  Sent from my iPhone
  

  
  

   
  *** ******
  
  
  
   
  
  

• Initial Complaint

  Date:03/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My salesperson was ******* *******, who has since been fired. I'm not sure who does the hiring over there. Also involved is a manager named ***** ******* and a so-called acting general manager, *** **** ******, who knows nothing about customer relationships. I'm unsurprised by that, as his dismissive demeanor says it all.The salesperson, ******* *******, sold me my 2025 **************** and told me that they would handle the over miles on my prior Atlas Crosssport and minor wear and tear. I signed for the new vehicle and gave them a $4K downpayment. A few weeks later, I received a bill from ******************** for $3K for over mileage and wear and tear, which was supposed to be handled by Volkswagon of West Islip.Additionally, I tried handling this matter with *** **** ******, the acting General Manager. I made an appointment with him and took off from work on March 3, 2025. I showed up for the appointment, and he disregarded me and did not call to say hey, I can't make it. Instead, I emailed him, and he replied that I had an emergency meeting; that is what an acting general manager does when you don't have real customer experience. This is the second Atlas Crosspost for me, and although I like the car, the way Volkswagon of Islip treated me will make me choose my next vehicle somewhere else. ********************** can thank Volkswagon of Islip and their dishonest sales team, as well as *** **** ******, acting General Manager.Overall, this dealership is deceptive. They make promises that they do not keep and manipulate you into signing paperwork and waivers solely to push you into a vehicle. Their salespeople are incompetent, and the management is even worse. It is unacceptable for ownership to allow this kind of behavior. I will never return, and I suggest anybody purchasing a vehicle from this dealership be very aware of what they are doing.

  Business Response

  Date: 03/10/2025

  Please see attached signed waiver of Dealer obligation. Upon initial delivery of his new vehicle, this client was informed multiple times that the lease that he was returning to Volkswagen credit would occur charges for damages and over mileage. He agreed and signed this waiver that the dealership is not responsible. This client has left multiple reviews on ****** ******** and Dealer raider which have been flagged and removed by the site management. Our attorney has drafted a letter of harassment to ceased and desist any contact. Please accept our recommendation to close this case without any negative impact against the dealership has once again the client clearly signed. Our dealership is not responsible for the damages he did to his lease return over for three years that hes owned it.

  Customer Answer

  Date: 03/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Making customers sign waivers only to fire the salesperson who sold me the vehicle reveals a blatant lack of transparency in Volkswagen of West Islip's business practices. Numerous online reviews back up these claims, and I am not the only one voicing these concerns. Additionally no reviews have been taken down, here are all the screenshots, including Dealer Rater, ********, ****** reviews and Yelp.

  Expressing my opinion on the sales service I received and informing others about potential issues with your dealership is my constitutional right.

  
  ****** *******
  
  
  
  
   
  

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used 2018 Porsche Macan from this dealer about 3 weeks ago, after they claimed to do a full inspection and found no issues. As I was driving in ** the coolant system randomly blew while I was parked and the entire coolant tank emptied all over the entire engine and into the street. The car is now completely immobile and the rapid overheating may have damaged other major systems. They are refusing to repair it under the New York used car lemon law, or reimburse me for paying over $600 to have to get it towed home from **. The person I spoke with over the phone was also extremely unprofessional in their denial, interrupting me multiple times over the phone and blatantly lying to me about lemon law mileage limits, saying cars beyond 70k miles arent covered when cars up to 100k miles are covered. I am astounded that they deem it okay to treat customers this way, between the horrible service, rude and blatantly lying employees, and complete disregard for satisfaction the second after a car rolls off the lot. Lemon law or not it is absolutely absurd that a car they claimed to do a full inspection on and I was told was in amazing condition by my salesman before my purchase had such a major failure 3 weeks later. This is absolutely devastating to me and I have had to work remotely since because I simply do not have the ability to commute to work without a car. I put my trust in them to do their due diligence that my used car was truly in the condition they portrayed it to be, and they completely and utterly failed me as a customer.

  Customer Answer

  Date: 03/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. They covered all towing and repair costs upon me speaking with ***, who was very kind and professional.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2023 I purchased a used car from this dealership. They also convinced me to purchase 2 3rd party warranties (for the car and the wheels). Both warranties can be canceled at any time for a prorated refund by sharing written notice to the dealership. I have provided written notice 4 separate times and the finance manager is intentionally ignoring my letters to avoid paying the refund. This process has been going on for over a year. When I call the store and tell them why I am calling, I am hung up on or told someone will call back, which they never do. I have called at least 20 times and this has happened each time.

  Business Response

  Date: 01/29/2025

  Dear *** ****************** you for bringing your concerns to our attention. We sincerely apologize for any frustration you've experienced regarding the cancellation of your warranties and the communication challenges youve encountered.

  We want to inform you that since your initial complaint, our Finance Director, has processed the prorated refunds for both warranties. Additionally, he has been in direct contact with you to ensure that the matter has been addressed. We hope this resolves the situation to your satisfaction.
  

  We understand how important clear communication is, and we regret that your experience fell short of expectations. Please dont hesitate to reach out to us if you have any further questions or if there's anything more we can do for you. We are committed to ensuring your concerns are fully resolved.
  Thank you for your patience and understanding.

   

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used car from this dealership on 11/11. The advertised price on their website was $16k. The salesman told me and my wife its $19k with fees but didnt provide a breakdown of costs. We met with the finance guy,Jared, who also didnt clearly layout fees and taxes for the final cost. He just hand wrote some numbers on a piece of paper like our monthly payment. He didnt tell me the final cost upon signing. I felt like he kept papers back in a folder so I wouldnt know. I didnt realize until I got home that we financed the car for $24k at 11% interest! I dont understand how it went from $16k to $19k to $24k. Ive called the dealership multiple times and even drove out there. Ive simply asked for a breakdown of costs and they always say theyll review and get back to you but never do. I think their $16k was false advertising and we were overcharged.

  Business Response

  Date: 03/10/2025

  We have reached out to this client to try and resolve. Customer is not happy with resolution, we offered the customer to trade the car back into us for the original purchase price 

  Customer Answer

  Date: 03/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  ** offered for us to 'trade in' but we would be responsible for the sales tax of about $2500. I would prefer a full refund.

  Also was not given an explanation of why $5k was added onto the original listed price.

   

  ***** *****
  
  
  
  
   
  

  Business Response

  Date: 03/11/2025

  Thank you for your response.

  The client is not happy with the signed agreed upon price. We have advised the client he can cancel the *** to be refunded the contract price of $2500 which was for 7yr or ******* miles total exclusionary ***, less any claims that may have been submitted to date. We have also offered the client if this still does not work for them he can trade the car back in for the original purchase price that he paid which is attached on the signed buyers order. The only way to receive a tax benefit would be to trade in for another vehicle. *** does not offer refunds of taxes paid on automobiles but he would receive the value he paid even though he has been driving the car since 11/11/24 of $22,000+$2500 *** totaling $24,500 less any claims that may have been done by to the ***********. He can return his license plates to DMV for a refund of unused registration fees as well if he decided to trade this car in because he unhappy with pricing he agreed to upon original delivery then he would also gain the tax saving benefit. He can also trade the car somewhere else for market value and receive the tax benefit. The client advised he is looking for us to give him over $5000 plus keep the car unfortunately this is not an option for us. We are willing to work with this client but not to this level of refund. At this time we do not admit any guilt for the questions on agreed upon value but we do value our clients and want to try to help. There is no refund policy and no cooling off period in *** but we still are offering to have the car traded back into the store since the buyer is unhappy. We feel this is a fair offer to resolve the customers concerns, he feels he overpaid for the vehicle so we will allow him to trade the car back in for original purchase price so he can buy a car somewhere else for what he feels would be a better deal 

   

  Customer Answer

  Date: 03/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Still have not been given any explanation of how the car price changed from the advertised $16K. 

  Is this a normal practice of your dealership- to not show pricing or interest rates upfront but to hide it in a folder and only allow the client to sign the last page?

  Yes, it was stupid on our part and unfortunately I was too trusting. I also want to point out that I reached out to the dealer a day or two after signing to get clarification and no one could provide anything. I even drove out and no one could get back to us. 

  I would never buy another car from your dealership. When I was there one customer in broken English told us about fees but he was ushered away. Another woman argued with a sales person or financer about getting ripped off. So obviously this is a common occurrence. I wish we picked up on these cues before signing.

   

  ***** *****
  
  
  
  
   
  

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 volkswagen tiguan in August of 2022. There was a $5,000 warranty included in the financing price. I paid the vehicle off in June of 2023. I sent the payoff letter to VW of West Islip to have the warranty cancelled and be refunded what was left over from it. I was told I would receive a refund in approximately 10 weeks. Oct 2023 came and no refund. I found out the warranty cancellation was never filed and that it would be rectified immediately. I still havent heard anything back. Its now march 2024 and no refund and no answers. I try to call them and can never get the person I need to speak too on the phone. *** sent emails and left messages and nothing. I was told Id be receiving money and now it seems like theyre avoiding me.

  Business Response

  Date: 03/27/2024

  Good afternoon ******,

  We first want to apologize for any inconveniences the delay may have caused you. Our main priority here is customer satisfaction and we have failed you. After you have spoken with ****** we hope that the issue was resolved to your satisfaction. The refund you were owed is on its way to you. If you need anything else please do not hesitate to call.

   

  *****************************

  Customer Relations

  ************

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a 2021 VW atlas that I was sorry I ever bought had nothing but problems. Short story I lost over $4,000.00 on it when the dealer finally bought it back with the help of the BBB. I had also put in for a refund of my VW extended warranty. I was told it would take a little while but I will get the monies back and should be in full. Well almost 2 months later and after 8-9 phone calls and tons of different excuses from VW of west islip I am still waiting for my funds. It is now about 2 months later and I was promised it will be in the mail and I will get a tracking number emailed to me by this Friday . Just like all the different lies from someone in the office dropped the ball to a person has a similar name to you and got a refund at the same time to we sent a check but dont know where it went here I sit again endlessly frustrated with this company It appears the only way they actually care is when you file a claim with BBB. So here I am waiting to hear from them, asking me to remove this and then they will rectify the situation. Well tell you what. Send me back my full refund certified mail and when the check clears, I will happily remove this claim. And yes it is right here documented as to what I need and what I will do when my need is fulfilled.

  Business Response

  Date: 03/11/2024

  Dear ******,

  Thank you for bringing this matter to our attention. We apologize for the inconvenience and frustration you've experienced with the refund process for your VW extended warranty. At Volkswagen of West Islip , we strive to provide our customers with high-quality service and support, and it is clear in this instance that we have fallen short of our standards and your expectations. We understand the importance of timely and effective communication, and it is regrettable that you've received conflicting information regarding the status of your refund. After reviewing your case, we acknowledge the delays and miscommunications that occurred and are taking immediate steps to ensure your refund is processed without further delay.

  To rectify this situation, we are:

  1. Issuing a refund of the warranty (see attachment for check receipt) 

  2.Providing you a *** tracking number- ******************

  We sincerely apologize for any stress or inconvenience this situation has caused you. Our aim is to resolve this matter to your complete satisfaction as swiftly as possible. Once you have received your refund and are satisfied with the outcome, we hope you will consider removing the claim filed with the BBB. However, our primary concern is to ensure you are fully reimbursed as promised.

  Thank you for your patience and understanding as we work to resolve this issue. We value your business and are committed to making things right.

  Sincerely,

  *****************************

  Customer Relations

  **********************

  ************

   

  Customer Answer

  Date: 03/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  2 reasons, first is they stated However, our primary concern is to ensure you are fully reimbursed as promised.

  The amount of the check is not the $4,000.00 that I had paid and they even stated a full reimbursement. And secondly I updated my address two or three times and it appears that the partial reimbursement is going to an old address. Shall we try it again? Or just keep s******* it up again and again and again. Really!!!! Not that VW of ******* would care they have a Grade F from BBB. 

   

  *************************
  
  
  
  
   
  

  Business Response

  Date: 03/28/2024

  Good morning ******, 

  After speaking with the general manager and our office, a new check was sent out to the correct address with the full $4,000. Do not hesitate to reach out to us if you had any other concerns with the matter.

  *****************************

  Customer Relations

  ************