Complaints

This profile includes complaints for Simply Good Stuff, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Simply Good Stuff, Inc.

  1170 Ridge Rd #7 Webster, NY 14580

• 

  Simply Good Stuff, Inc.

  191 W Main St Webster, NY 14580-2928

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/23/2023 transaction
  $42.95 hose extender pictured by Simply-Good-Stuff on Internet attachment listing was exactly what I wanted, so clicked on picture and thought I would receive item. HAVE NOT RECEIVED ITEM OR REFUND AS OF 01/24/24. I do have copies of emails (MINE & SGS) since 10/23/23 thru 01/17/24. On 01/17 I demanded $42.95 refund by 01/24 or I seek other remedies.

• Initial Complaint

  Date:01/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business didn't receive my product I order they said it was out of stock. So I wanted a refund.

  Business Response

  Date: 01/19/2024

  Yes. We have record of several emails back-and-forth around the end of December, and into January. We considered the matter resolved when we emailed on the 5th to confirm, in response to a request by you, that the credit had been issued upon cancellation of your order, several days earlier. We can only cancel an order once, and we can only issue a single refund. As we indicated on the 5th, you should double-check your account, and surely you will find the credit on or around the 3rd of January. As this complaint was unfounded and unnecessary, and as you are fully aware that we respond quickly to all emails and follow through with all requests, please do let us know if you need any other help with this order, or anything else. You can email directly, or give us a call.

  Customer Answer

  Date: 01/19/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ***************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:10/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 10, 2023, I ordered a slicer online from SimplyGoodStuff.com. My debit card was charged $54.95 but on July 21 I received an email that the item was out of stock. August 19 I emailed asking for an update on the status of my order; a reply from SimplyGoodStuff.com on August 22 stated that the item was still out of stock. On September 7th, I requested a refund; the company replied the next day asking if I wanted to cancel my purchase, to which I responded that I did want to cancel. On September 12 I received confirmation that my order was cancelled, but I have heard nothing else.

  Business Response

  Date: 11/16/2023

  Very sorry to hear of the trouble with the item you chose. Upon checking your order, we can confirm that it was cancelled as requested, and a full refund has been issued back to your original payment method. If you have any other questions or concerns about this order, we would be happy to help. You can contact us directly, by phone or email, for a quick response to any inquiry.

  Customer Answer

  Date: 11/17/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  I would like to know the date SimplyGoodStuff "refunded" my payment.  I have checked with my bank and it has not been received. 
  
  Regards, 
  
  ***** *****

  Business Response

  Date: 12/01/2023

  We can confirm that this refund has been issued. Please check your account again. ** *** **********Approval: ********************************

  Customer Answer

  Date: 12/04/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  I asked in my previous response to know the date the refund was made.  I had checked bank statements back to July and no refund had been made.  I don't think it's unreasonable for the company to provide that information, especially since I seriously doubt the veracity of their statement that a refund has been made. 
  Regards, 
  
  ***** *****

  Business Response

  Date: 12/05/2023

  You were provided with the transaction ID, and authorization code. Irrefutable evidence that the credit has been issued, and also information you could provide to the card issuer to verify the credit, independent of our statement. It is unclear why this would be insufficient for your needs, and even more unclear why you would accuse us of lying after it was provided to you. Because we do want to be as helpful as possible, we can confirm that this credit took place on 11/16 based on a request initiated on your end. If there is anything else you need, please let us know. We would be happy to help.

  Customer Answer

  Date: 12/06/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The Business asserted that they had provided identifying information on the refund, which I never received.  They also asserted that the refund occurred on 11/16, information I asked for twice.  The refund came to my bank on 11/21.  I believe the BBB needs to warn people about businesses like SimplyGoodStuff, because it wasn't simple to deal with them, they weren't good to me as a customer, and I never got the stuff I ordered and paid for. 
  
  Regards, 
  
  ***** *****

• Initial Complaint

  Date:10/27/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a set of 3 reusable lint rollers back at the end of April 2023 & still have not received them I paid with my debit card online to only then be told those products were out of stock & that they should be getting some soon. I've emailed & called them numerous times & still have not gotten anything. They keep telling me they will be back in stock soon. I paid $13.00. I was really wanting what I ordered. Now I'm just tired of the run around & I want what I ordered & my money back. The order number is SGS-******. I ordered them on April 30, 2023 & it was debited from my account on May 2, 2023. I contacted them by email at orderhelp@***************.com eight times & spoke to a man on the phone at ###-###-#### two times.

  Business Response

  Date: 11/16/2023

  Very sorry to hear of the delay with your order. Upon checking it looks like one part of the set has been out of stock, and preventing shipment. We did receive new stock for all parts, so your order has shipped, and it will arrive to you soon. Please look for a separate email with your tracking info, and please let us know if you have any other questions or concerns about this order.

  Customer Answer

  Date: 11/18/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ********
   

• Initial Complaint

  Date:10/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order an item from Simply Good Stuff on 12-18-2022. I have since cancelled the order and asked for the money to be refunded. I have attached a copy of the order. It was for $21.95. I have emailed them several times. I have asked for them to refund my money back in my account. I still haven't received the money back in my account.

  Business Response

  Date: 11/16/2023

  Very sorry for the trouble with your order, and any difficulties you had contacting us directly. Upon checking your order, it does look like it has been cancelled as requested. Any credit due should have issued back to your original payment method at this point. If you have any other questions or concerns, please contact us directly. We would be happy to help.

• Initial Complaint

  Date:10/23/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #********** placed on 7/10/2023. On 8/1/2023 I contacted company and was told item temporarily out of stock but would ship soon. On 8/29/2023 I again asked about order and was told same, temporarily out of stock. On 9/27/2023 I was informed the same, temporarily out of stock.

  Business Response

  Date: 11/16/2023

  Very sorry for the long wait to ship your order. For this item we do expect new stock within the next week, and your order will ship out once it arrives. IF you don't want to wait for shipment, we can also just cancel the order, so send us an email, or give us a call to let us know how you want us to proceed. If we do not hear from you, your order will fill and ship automatically, and you will receive an email once we have tracking for you.

• Initial Complaint

  Date:10/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  simplygoodstuff vendor took my payment, but never sent the item that I ordered for.
  Order was placed on 8/27/2023.
  
  Order never arrived.
  Send multiple email request to cancel after 1 month and demand refund my money. simplygoodstuff vendor just ignored my refund request.
  
  Date Ordered:
  8/27/2023
  Order Number:
  **********

  Business Response

  Date: 11/16/2023

  Very sorry for the delay in shipping your order. Upon checking on it, it does look like we were able to stop shipment and cancel the order as requested. You should have received an email to confirm, but we apologize if you didn't. At this point, the order is no longer active, and a refund has been issued.

• Initial Complaint

  Date:10/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered items from this company and found the items for way less on ****** so I called the phone number to ask them to cancel my order. No one answered the phone . I tried 8 times to call. No one answered. I emailed and no response. 1 item of the 4 I ordered finally arrived. I paid with my ****** account. The other 3 items never arrived. I’ve continued to try to contact the company with no response. I made a resolution request with ****** but because simply good stuff told them my items were delivered, ****** closed my request I favor of the company. I still have never received the other three items.

  Customer Answer

  Date: 10/23/2023

  The company refunded the money they owed me. Thank you so much for your help. I have been asking them for a refund since July 2023 over and over and they never responded until I filed this complaint with you. 

• Initial Complaint

  Date:09/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 9/4/2023 I ordered an item from Simply Good Stuff web site (*****************************************************)
  The site indicated shipping would occur within 24-48 hours. After 10 days I emailed customer service for a status update. On 9/20/23 I received a reply that my item was in the process of being shipped and I would be updated with the tracking number. Today is 9/30/23. Nothing.
  
  I found other reviews on-line indicating that this is standard behavior from this business. (*****************************************************)
  
  This business should be investigated for shoddy and deceitful business practices and be required to shut down.

  Customer Answer

  Date: 10/19/2023

  1. I received a notification on 10/06 from the vendor stating that my order was being readied for shipment.
  

  2. On 10/12 I received another notification from the vendor that my order was being readied for shipment.
  

  3. On 10/14 the items I ordered actually arrived.
  

  
  

  I've attached the email notifications I received. Please close this case as 'resolved'.

• Initial Complaint

  Date:09/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 8/13. I inquired about the order on 8/23. When I ordered there was no indication the item was out of stock or on back order. I was notified that the item was expected in by 8/28 and would ship. I've heard nothing since.

  Business Response

  Date: 09/22/2023

  Upon checking, it does look like your order shipped out as expected. You should have received an email with your tracking info, but the order will arrive at any moment, if not already. If you would prefer a refund rather than keep the order, you would be welcome to send it back as a return. For any other questions or concerns, please let us know.