ComplaintsforBottini Fuel

• Initial Complaint

  11/15/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Bottini fuel has serviced and worked on my furnace for years at my residence, and every ear my furnace was breaking more and more, and bottini fuel started to repla e alot of parts. This season I started my furnace and wasnt working. So I called a heat and cooling company and they came to fix the furnace and found parts inside my unit that did not meet the manufacturer standard, parts were bent causing my BTUs to go high to burn more fuel and it ended up burning through the fire box into my wall.

  Business response

  11/30/2023

  I will take care of this

   

• Initial Complaint

  11/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have contacted on numerous occasions via phone calls to Bottini fuel, in ****************** , who have falsified my bill and further sent to collections unit, yet Bottini refused to deliver oil to my home from may 2023 until September 2023 in which on September 17, 2023 (after me calling regularly to Bottini and being hung up on repeatedly) returned the $900 payment issued in May 2023 by **** as emergency services- back to Dutchess ****** ****. Bottini chose to NOT deliver to my home regardless of the **** check they cashed - Bottini staff claimed because of a past due bill of $466 I owe- they would not deliver unless that previously billed amount was paid in full. I tried to make a payment plan and further explain I was approved for *** emergency **** as I had recently lost my job and did not have funds at the time to make a payment. Bottini still refused to deliver, and the staff was arragant and unable to help me and my children. Furthermore ****** allowed my two young sons both with disabilities to be in a home with no heat or hot water.Ive attached as well a copy of the debt collector that is implying I owe Bottini fuel an amount of $1,366.86 as of 9/14/2023, yet the bill dated 9/7/2023- I have says $466- I never received a delivery- I have ************************************************* cloud to prove I did not receive any oil deliveries.I am requesting at this time careful observation of both bills, and possibly careful observations to all invoices to all purchasing customers Bottini fuel is trying to scam.

  Business response

  11/11/2023

  1. customer was granted a $900.00 emergency HEAP 05/01/2023, according to our HEAP Coordinator emergency grants must be used within 10 days or returned. Bottini Fuel received a call from ******************** at DC DSS on 09/07/2023 and he said the $ must be returned.  HEAP $ can not be used for previous deliveries. 

  2. Customer had an outstanding balance from a Service Plan billed on 03/8/2023 and a delivery make on 03/07/2023 for the total of $1366.86 including FCs.  Several attempts to collect the balance were made and monthly statements were mailed.  Bottini Fuel will credit off the unused service plan in the amount of $464.88.  Generally an unpaid contract is canceled at the 3 month **** and removed when there is no response from the customer. 

  3. in reviewing all notes on account a delivery was not requested until 09/11/2023 at which time the account had already been processed and sent to collections.  Based on previous usage the customer was not due until late ***** of 2023.

  4. Balance of $1366.86 has been send to collection but will be amended to $901.98. 

   

• Initial Complaint

  10/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Have been a good customer for over 15 years; last two bills were paid late, due to financial difficulties. Bottini sends a letter stating that they have been amiss in charging me a propane tank rental fee. After 15 years, no fee - and now theres a fee? How can a company do this to a loyal customer?

  Business response

  10/09/2023

  In response to the attached claim, all 60 gallons Bottini Fuel propane tanks are subject a yearly tank rental of $85.00.  In reviewing the account when it was set up no tank rental was added when the account was started.  In a review of all Bottini Fuel propane tanks the error was found and corrected and the customer was sent a notification. 

  Please let me know if there are any more questions or concerns. 

  **** 

   

   

• Initial Complaint

  08/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am trying to get back a balance of $202.72 from Bottini fuel in **************** ********. On July 28 we stated to one of their representatives ************************* that we want to close our account and have the remaining balance of 202 70 to return to us. On August 1 called again To state we wanted to close the account and wanted the remaining money back was told that checks go out on Fridays On August 11 called again when we have not received a check spoke to a woman named ***** she said she was going to put us in the immediate something checks are cut on Fridays and that we would be sending a check on August 12 or August 19 we still have not received our money I just called again this morning on August 22 and spoke to ***** again told us that checks will be mailed out on Friday I notified her that *** been told us now for a month that we will be getting our checks for the remaining balance and to close out our account theyre still giving me the same old story and I still do not have my money.

  Business response

  08/22/2022

  Good Afternoon,

   

  Customer was misinformed checks are mailed after the account is processed and closed. and that takes 2-3 weeks and then the check is mailed.  Reached out to customer and offered to have money credited to the checking account but they declined and confirmed with our processing department that the check will be mailed on 08/25/2022.

  Customer response

  08/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  do not consider this matter resolved. This has been going on since the end of July weve been told the same thing checks will go out on a Friday That has not happened this will not be resolved until I have the check in hand and deposited in my account the up on me this business is doing some unethical things they were requiring us to make a nonrefundable deposit up almost $500 to cap and oil price this year also we have been customers of those for years The woman who called me back yesterday I believe her name was ***** from Bottini it was very nasty threaten to hang up on me its business is doing some unethical things they were requiring us to make a nonrefundable deposit of almost $500 to cap and oil price this year also we have been customers of theirs for years and normally they send out a renewal notice to us by the end of August to renew our contract with them when we first called we were told they were being the mail to this state we have not received anything anytime you call there the people are very nasty I have spoke with five different people and been told five different things so youre meaning to tell me that everybody at that company has no idea what their policies are??? Thank Thank you again for your time and help much appreciated.

   

  ***********************;

  
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Customer response

  08/26/2022

  Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  * *** ********* ** *** ***** ************************* *************************** ***** ********* ****** *** **** **** ** *** ***** ********** *********************************************** ******** *** *** **** * *** ******* **** *** ******** **** ********* * ********

  I **** like to note that today is THURSDAY.. the response says that checks are mailed out on FRIDAYS.and we have been told that verbally as well that checks only go out on FRIDAYS..so how is it now that you are able to mail a check TODAY which is THURSDAY?? ??Sent from my iPhone   In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,************************* 

  Business response

  08/26/2022

  Bottini Fuel has answered the question and provided the check number.  There are various reasons the check may have been processed early none of which affect the outcome of this claim.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩