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Find a Location

Central Veterinary Associates has 1 locations, listed below.

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    Business ProfileforCentral Veterinary Associates

    Veterinarian

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    73 West Merrick Road, Valley Stream, NY 11580-5718
    BBB File Opened:
    3/1/1992
    Years in Business:
    86
    Business Started:
    1/1/1938
    Alternate Business Name
    • CVA
    • Bayside Animal Clinic
    • Terrace Animal Clinic
    • Crawford Far Rockaway Animal Hospital
    • Boulevard Animal Clinic
    Business Management
    • Dr. John J. Charos, Partner
    Contact Information

    Principal

    • Dr. John J. Charos, Partner
    Additional Contact Information

    Fax Numbers

    • (516) 561-5001
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Choosing a veterinarian for your pet

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/12/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    My cat had a medical issue on Monday, December 12, 2022. At the time of admittance to the vet, the receptionist quoted me a bill of $3370.00 for a laceration repair, which I understood and paid with no issues. She said that I would be called later that day and informed of how the surgery went. I was given a consent form to sign stating, I understand that conditions not known may make it advisable that other surgery or treatment be done and I authorize such other surgery or treatment when and if they are deemed advisable. To my understanding, this meant that if any issues were to arise during my cats stay, I would be advised of the issues first and foremost and then be giving my consent to such procedures. However, later that day, I received a call from the veterinary office stating that the doctor had preformed far more than a laceration repair. It was stated that he had went in and cut out a part of my cats intestines, resulting in an additional $3280.00 being added to my bill. On top of that, my cat needed to be supervised 24/7 at a veterinary clinic for days after this because of this unauthorized procedure, resulting in even more costs, at this point, totaling $10,000. I was never advised that this additional, extremely invasive surgery would be taking place and was only told after it was completed. Had I been properly advised of this, I would not have consented to it. Also, she had to spend additional days in a veterinary clinic being monitored, which caused me to incur even more costs.I had no choice but to pay the remainder of this bill, as the form I signed stated that I would not be getting my cat back if I did not pay in full and I would be responsible for the bill even if the doctor disposed of my cat in whatever way he sees fit. My cat died shortly after the unauthorized procedure. It seems that practices such as this are commonplace with this business while looking at reviews online. I would like to warn others not to bring their animals here.

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Yelim C

    1 star

    06/05/2023

    I have been a client since 2012, bringing in my 3 dogs to this clinic, and its affiliated clinic in Bayside as well.Recently, one of my dogs got surgery from Dr ******** Dr ******* told me that my dog can come home in a few days to recover at home and that the surgery went very well. However, the next day, my dog was paralyzed and placed in an oxygen tank. During this agonizing time, Dr ******* became absent. It was clear that he didnt want to see me or talk to me about my dogs condition. Whenever I tried gaining clarity on my dogs condition, all I got were conflicting narratives from other CVA doctors who didnt want to inform me since they didnt perform the surgery. To make things worse, I felt as though the doctors quickly dismissed my concerns and questions, possibly due to my race and my limited English proficiency. When I asked follow-up questions about my dogs condition out of worry, another doctor unprofessionally shouted at me. My questions were met with indifference and even hostility throughout my dog's stay.I constantly had to fight for the privilege to visit my dog, even if it was just for a 5 minute visit. If I didn't fight for every precious second I could spend with my dog, I probably wouldnt have been able to see her at all. When I wanted to bring her home to a familiar and comforting environment, the veterinary staff wouldn't let me do so. Finally, on the day that I was supposed to be able to take my dog home, another doctor told us that we had to instead euthanize our dog. Earlier that day, we got an OK to bring my dog home. When we got there to pick her up, her body was cold and she was dying. The doctors had no idea she was in that condition. I wanted to provide a peaceful and loving environment for my dog's last moments so I refused their decision to put her down on the spot and brought her home.

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