Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SCAMMERS! My parents told me they stopped receiving the $30 ACP credit from *******. I called ******* and they told me that they were de-enrolled because they are receiving the credit from another provider. No freaking way. They told me to go to the National Verifier website and call ACP as only they can verify. I called and they told me that the application was created on 2/6/2023 with Maxsip. Never heard of them. I asked for any other information they can provide and they gave me the phone number ********** linked to that account, which is a fake number. It's also linked to an old address that my parents moved from 3 years ago. I called Maxsip and the moment someone picked up, I knew it was a scam. I asked them to close the account that we never created with a phone number that's fake with an address they no longer reside in. They said it was possible that my parents spoke to one of their street vendors and gave them their ID which had their old address on there. My parents live in a secluded area and never step out. On top of that, their ID has their current address since they moved so that's a lie. They told me they had to escalate this to a specialist to have the account canceled and someone should call me within **** minutes. 5 minutes later, someone calls me from **********. I picked up and it was another shady person. They told me it would take ***** hours for the cancellation to be complete. I asked for a cancellation confirmation and they gave me a fake email that they have on file which is ********************* They asked for another email and I felt uncomfortable giving them one. They said it's ok and it'll be canceled. I told them well because I have to call ACP to let them know to close the application, they said I don't need to call them (haha). I asked them how they open the account and hung up on me. I called back and gave them a new email I made just for them to send the letter. I demand compensation for the de-enrollment due to this scam they did.

  Business Response

  Date: 03/15/2023

  Good afternoon,
  Firstly, we would like to apologize for your experience with Maxsip Telecom. We have not been able to get in contact with you after several attempts. Please note your account with Maxsip Telecom has been de-enrolled and confirmation was emailed to you. Please feel free to reach out to me with any further questions or concerns, I would be happy to help further.
  -Maxsip Telecom

• Initial Complaint

  Date:03/10/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a low-income, disabled senior, AARP member, saw ad for "free" tablet for $20 fee in AARP magazine, went to website ****************** on 2/20/23. Filled out application for free tablet, paid $20 which MaxSip immediately took out of my online SS debit card account w/o providing written confirmation # or transaction receipt, just website acknowledgment "Thank you for your application." It is now 3/9/23. I have not received the tablet (supposed to arrive **** days). I've called MaxSip Telecom 6x, spoke to numerous customer service reps who only give shady bs excuses and runaround, failed to email receipt for the $20 pmt, or confirm in writing that MaxSip has shipped the tablet. After 5 calls, finally got a rep to come up w/*** tracking # but still no written email confirming $20 pmt or shipment. Checked w/*** indicating MaxSip only created a shipping label on 2/23/23 but *** has never received product for shipment, therefore *** can't provide a delivery date. MaxSip appears to be a shady operation that is taking money from vulnerable seniors without shipping paid-for product (tablet) advertised in AARP!

  Business Response

  Date: 03/15/2023

  Good afternoon,
  Firstly, we would like to apologize for your experience with Maxsip Telecom. As per your request, we have gone ahead and shipped out your device. A copy of the tracking number has been emailed to you for your reference, the estimated arrival date for your device is Thursday 3/16/23 per **** Please feel free to contact me with any further questions or concerns.
  -Maxsip Telecom

  Customer Answer

  Date: 03/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and confirm that MaxSip Telecom did finally ship the tablet I paid for.  This action occurred weeks late (supposed to take **** business days) and only after I called this business seven times to inquire about status and file a complaint with BBB-********. Despite numerous requests, I never received a written transaction confirmation from MaxSip for the money they took from my online account, nor a shipping notice. I truly wonder if MaxSip Telecom would ever have delivered my tablet if I hadn't contacted BBB-********.  Thank you so much BBB-********!
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

  Business Response

  Date: 03/21/2023

  Good morning,
  I am happy we had the opportunity to speak Via email, I do apologize you received a used tablet by mistake. As requested, a brand-new device has been shipped out, and I have emailed the tracking to you, ******* ****************** along with photos on the brand new packaged device. Please feel free to contact me with any further questions or concerns.
  -Maxsip Telecom

  Customer Answer

  Date: 03/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  MaxSip Telecom acknowledged it made an error in sending me a used, defective malfunctioning tablet lacking a SIM card.  *********** addressed its error by sending a brand-new replacement tablet with a functioning SIM card.  This action resolves the problem of my not getting any tablet as promised within **** days caused by the company's sloppy and inattentive business practices with regards to implementing the government-paid *** program I saw advertised in AARP magazine.  I never did receive any written acknowledgment or confirmation of MaxSip taking $20 fee from my Social Security debit card in exchange for the *** tablet.

  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:02/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The provider fraudulently opened up and account with my *** credit. I was notified by my current provider that my credit was transferred. Upon research and calling the *** that let me know that this company opened up an account under my name. When I called the company and requested that the account be closed, it sounded shady. They advised me that they "suspended" the account. When I requested a letter stating that it was indeed closed, they gave me the run around. This company is nothing less than fraudulent.

  Business Response

  Date: 02/23/2023

  Good afternoon, *** *****************************,

  I am happy we had the opportunity to speak today and resolve your issue. As per our conversation we will be compensating you for your loss of benefits with your current provider as well as sending over a de-enrollment confirmation as requested to your email. Please feel free to reach out to me with any questions or concerns.

  -Maxsip Telecom

• Initial Complaint

  Date:02/21/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/13/2023 $15.00 Android tablet Sent numerous emails and tried to contact customer service via chat with no response. Sign in page says I'm in their system but says no other information available. I just wanted to check my order status and I can't get any information.

  Business Response

  Date: 02/22/2023

  Good morning ********************,
  
  
  
  Firstly, we would like to apologize again for the experience you had not getting a direct answer. I'm happy we had the opportunity to speak today and resolve your issue. We will be refunding your money back to your original payment method. Please feel free to reach out to me with any questions or concerns.
  
  
  -Maxsip Telecom

  Customer Answer

  Date: 02/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing you because there is a company called Maxsip in front of *******s' in Central ******* and are taking advantage of SNAP/Medicaid/SSI receipients. Here is how their shady deal gets done.People who receive these government benefits can get a $30 credit on their internet bill every month through the *** program. They stand under a blue tent in front of ******* (probably other stores too) and offer a "free" tablet (activation charge). They will get your information and tell you are eligible. I told them I receive the credit on my Spectrum bill and they will say, "no, no, no you won't lose that benefit", it says you're eligible. So they get your info and TRANSFER your benefit without telling you. They talked my husband into it yesterday and today I get an email that my $30 credit is gone. We went back and confronted them and they played stupid. I told them, I know every single *** or Lifeline application MUST go through the ***'s National Verifier and they acted like they didn't even know what it was. They said they use their companies' software to check eligibility. When applying on the *** site, it will pop up and say you already get this benefit and you have to click on TRANSFER. Even if you give them the benefit of the doubt, the company is responsible for at least poor training and/or deceptive software. So I called the *** customer service number and explained it to the representative. She told me she gets a lot of calls like this and she also helped me file a complaint on Maxsip to the ***. The rep also told me that once they get your info, even if you don't sign up, they STILL sign you up without you knowing. She also said it will only get worse with the holidays coming. I want my $44 back.Thank you so much for reading and I hope you have a Happy Thanksgiving.**** and *****

  Business Response

  Date: 12/12/2022

  Dear ****,  

  I'm happy we had the opportunity to speak today, and I would like to extend our sincerest condolences on the passing of your mother.  We apologize for your experience with our agent, and hope you feel your complaint was resolved in a satisfactory manner. Please feel free to reach out anytime if we can assist you further.

   

  *****

  Maxsip Telecom

  Customer Answer

  Date: 12/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for fcc with this company and they gave me a free table. I moved and in an area that is not covered by that internet service so I called to get a return label and the guy said just keep using it they kept my 30 dollars off my bill after I called to cancel my service. I called to get another label the guy would not take my new address so and was rude. It never got sent. So I making a complaint to so if it will get me a return label to send it back or some information on it.

  Business Response

  Date: 11/14/2022

  Hello,
  First of all we would like to apologize on the experience you had with our customer service member. Here at ******************************************* we take our customer service very seriously and we will be looking into this matter so that it doesn't happen again. Second to add some clarity since you are in the FCC's Affordable Connectivity Program you only have that one time copay and that is it, the device is yours to keep. 
  We are saddened that your move has made your service a bit shaky and if you wish to proceed with cancelling your service and returning your device we will be providing your information listed here to our customer service managers so that they can personally reach out to conclude this issue.
  Thank you again for your time and patience and we will be reaching out soon.
  
  -Maxsip Telecom Team
  

  Customer Answer

  Date: 11/16/2022

    I am happy with the  resolution the company has offered I'd like to keep the iPad.  I just like to know how I go about taking the information and change it to another service provider so I can use it

   Thank you 

  **************************;
  
  
  
   
  

  
  

• Initial Complaint

  Date:10/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday Oct 10 I saw an advertisement for a free tablet if you receive ******** or food stamps.i applied paid my 20$. I expected to receive a email with the details.i never got one I called and spoke to a very rude young lady who asked me why I needed my enrollment number.i have spoken to two more people and keep getting the run around I just want my 20$ back I shouldn't have to wait a week

  Business Response

  Date: 11/02/2022

  Hi!

  I am so sorry you had a negative experience with us! Firstly to ease your mind any charges are not taken out of your account until delivery of the purchased tablet. If for some reason your order did not get sent through the money is automatically returned to you (Because it never left). Please reach out to us at ************ to get this resolved. 

   

  -HS