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Business Profile

Internet Providers

Maxsip Telecom Corporation
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 86 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm a low-income, disabled senior, AARP member, saw ad for "free" tablet for $20 fee in AARP magazine, went to website ****************** on 2/20/23. Filled out application for free tablet, paid $20 which MaxSip immediately took out of my online SS debit card account w/o providing written confirmation # or transaction receipt, just website acknowledgment "Thank you for your application." It is now 3/9/23. I have not received the tablet (supposed to arrive **** days). I've called MaxSip Telecom 6x, spoke to numerous customer service reps who only give shady bs excuses and runaround, failed to email receipt for the $20 pmt, or confirm in writing that MaxSip has shipped the tablet. After 5 calls, finally got a rep to come up w/*** tracking # but still no written email confirming $20 pmt or shipment. Checked w/*** indicating MaxSip only created a shipping label on 2/23/23 but *** has never received product for shipment, therefore *** can't provide a delivery date. MaxSip appears to be a shady operation that is taking money from vulnerable seniors without shipping paid-for product (tablet) advertised in AARP!

    Business Response

    Date: 03/15/2023

    Good afternoon,
    Firstly, we would like to apologize for your experience with Maxsip Telecom. As per your request, we have gone ahead and shipped out your device. A copy of the tracking number has been emailed to you for your reference, the estimated arrival date for your device is Thursday 3/16/23 per **** Please feel free to contact me with any further questions or concerns.
    -Maxsip Telecom

    Customer Answer

    Date: 03/16/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and confirm that MaxSip Telecom did finally ship the tablet I paid for.  This action occurred weeks late (supposed to take **** business days) and only after I called this business seven times to inquire about status and file a complaint with BBB-********. Despite numerous requests, I never received a written transaction confirmation from MaxSip for the money they took from my online account, nor a shipping notice. I truly wonder if MaxSip Telecom would ever have delivered my tablet if I hadn't contacted BBB-********.  Thank you so much BBB-********!

    Sincerely,

    *********************



     

    Business Response

    Date: 03/21/2023

    Good morning,
    I am happy we had the opportunity to speak Via email, I do apologize you received a used tablet by mistake. As requested, a brand-new device has been shipped out, and I have emailed the tracking to you, ******* ****************** along with photos on the brand new packaged device. Please feel free to contact me with any further questions or concerns.
    -Maxsip Telecom

    Customer Answer

    Date: 03/25/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********.  MaxSip Telecom acknowledged it made an error in sending me a used, defective malfunctioning tablet lacking a SIM card.  *********** addressed its error by sending a brand-new replacement tablet with a functioning SIM card.  This action resolves the problem of my not getting any tablet as promised within **** days caused by the company's sloppy and inattentive business practices with regards to implementing the government-paid *** program I saw advertised in AARP magazine.  I never did receive any written acknowledgment or confirmation of MaxSip taking $20 fee from my Social Security debit card in exchange for the *** tablet.


    Sincerely,

    *********************



     

  • Initial Complaint

    Date:02/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The provider fraudulently opened up and account with my *** credit. I was notified by my current provider that my credit was transferred. Upon research and calling the *** that let me know that this company opened up an account under my name. When I called the company and requested that the account be closed, it sounded shady. They advised me that they "suspended" the account. When I requested a letter stating that it was indeed closed, they gave me the run around. This company is nothing less than fraudulent.

    Business Response

    Date: 02/23/2023

    Good afternoon, *** *****************************,

    I am happy we had the opportunity to speak today and resolve your issue. As per our conversation we will be compensating you for your loss of benefits with your current provider as well as sending over a de-enrollment confirmation as requested to your email. Please feel free to reach out to me with any questions or concerns.

    -Maxsip Telecom

  • Initial Complaint

    Date:02/21/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    02/13/2023 $15.00 Android tablet Sent numerous emails and tried to contact customer service via chat with no response. Sign in page says I'm in their system but says no other information available. I just wanted to check my order status and I can't get any information.

    Business Response

    Date: 02/22/2023

    Good morning ********************,



    Firstly, we would like to apologize again for the experience you had not getting a direct answer. I'm happy we had the opportunity to speak today and resolve your issue. We will be refunding your money back to your original payment method. Please feel free to reach out to me with any questions or concerns.


    -Maxsip Telecom

    Customer Answer

    Date: 02/22/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************************



     

Maxsip Telecom Corporation is BBB Accredited.

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