Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The provider fraudulently opened up and account with my *** credit. I was notified by my current provider that my credit was transferred. Upon research and calling the *** that let me know that this company opened up an account under my name. When I called the company and requested that the account be closed, it sounded shady. They advised me that they "suspended" the account. When I requested a letter stating that it was indeed closed, they gave me the run around. This company is nothing less than fraudulent.

  Business Response

  Date: 02/23/2023

  Good afternoon, *** *****************************,

  I am happy we had the opportunity to speak today and resolve your issue. As per our conversation we will be compensating you for your loss of benefits with your current provider as well as sending over a de-enrollment confirmation as requested to your email. Please feel free to reach out to me with any questions or concerns.

  -Maxsip Telecom

• Initial Complaint

  Date:02/21/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/13/2023 $15.00 Android tablet Sent numerous emails and tried to contact customer service via chat with no response. Sign in page says I'm in their system but says no other information available. I just wanted to check my order status and I can't get any information.

  Business Response

  Date: 02/22/2023

  Good morning ********************,
  
  
  
  Firstly, we would like to apologize again for the experience you had not getting a direct answer. I'm happy we had the opportunity to speak today and resolve your issue. We will be refunding your money back to your original payment method. Please feel free to reach out to me with any questions or concerns.
  
  
  -Maxsip Telecom

  Customer Answer

  Date: 02/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing you because there is a company called Maxsip in front of *******s' in Central ******* and are taking advantage of SNAP/Medicaid/SSI receipients. Here is how their shady deal gets done.People who receive these government benefits can get a $30 credit on their internet bill every month through the *** program. They stand under a blue tent in front of ******* (probably other stores too) and offer a "free" tablet (activation charge). They will get your information and tell you are eligible. I told them I receive the credit on my Spectrum bill and they will say, "no, no, no you won't lose that benefit", it says you're eligible. So they get your info and TRANSFER your benefit without telling you. They talked my husband into it yesterday and today I get an email that my $30 credit is gone. We went back and confronted them and they played stupid. I told them, I know every single *** or Lifeline application MUST go through the ***'s National Verifier and they acted like they didn't even know what it was. They said they use their companies' software to check eligibility. When applying on the *** site, it will pop up and say you already get this benefit and you have to click on TRANSFER. Even if you give them the benefit of the doubt, the company is responsible for at least poor training and/or deceptive software. So I called the *** customer service number and explained it to the representative. She told me she gets a lot of calls like this and she also helped me file a complaint on Maxsip to the ***. The rep also told me that once they get your info, even if you don't sign up, they STILL sign you up without you knowing. She also said it will only get worse with the holidays coming. I want my $44 back.Thank you so much for reading and I hope you have a Happy Thanksgiving.**** and *****

  Business Response

  Date: 12/12/2022

  Dear ****,  

  I'm happy we had the opportunity to speak today, and I would like to extend our sincerest condolences on the passing of your mother.  We apologize for your experience with our agent, and hope you feel your complaint was resolved in a satisfactory manner. Please feel free to reach out anytime if we can assist you further.

   

  *****

  Maxsip Telecom

  Customer Answer

  Date: 12/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for fcc with this company and they gave me a free table. I moved and in an area that is not covered by that internet service so I called to get a return label and the guy said just keep using it they kept my 30 dollars off my bill after I called to cancel my service. I called to get another label the guy would not take my new address so and was rude. It never got sent. So I making a complaint to so if it will get me a return label to send it back or some information on it.

  Business Response

  Date: 11/14/2022

  Hello,
  First of all we would like to apologize on the experience you had with our customer service member. Here at ******************************************* we take our customer service very seriously and we will be looking into this matter so that it doesn't happen again. Second to add some clarity since you are in the FCC's Affordable Connectivity Program you only have that one time copay and that is it, the device is yours to keep. 
  We are saddened that your move has made your service a bit shaky and if you wish to proceed with cancelling your service and returning your device we will be providing your information listed here to our customer service managers so that they can personally reach out to conclude this issue.
  Thank you again for your time and patience and we will be reaching out soon.
  
  -Maxsip Telecom Team
  

  Customer Answer

  Date: 11/16/2022

    I am happy with the  resolution the company has offered I'd like to keep the iPad.  I just like to know how I go about taking the information and change it to another service provider so I can use it

   Thank you 

  **************************;
  
  
  
   
  

  
  

• Initial Complaint

  Date:10/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday Oct 10 I saw an advertisement for a free tablet if you receive ******** or food stamps.i applied paid my 20$. I expected to receive a email with the details.i never got one I called and spoke to a very rude young lady who asked me why I needed my enrollment number.i have spoken to two more people and keep getting the run around I just want my 20$ back I shouldn't have to wait a week

  Business Response

  Date: 11/02/2022

  Hi!

  I am so sorry you had a negative experience with us! Firstly to ease your mind any charges are not taken out of your account until delivery of the purchased tablet. If for some reason your order did not get sent through the money is automatically returned to you (Because it never left). Please reach out to us at ************ to get this resolved. 

   

  -HS