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Find a Location

LensesRx Optical has 1 locations, listed below.

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    Business ProfileforLensesRx Optical

    Retail Optical Goods

    Additional business information

    Advertising Review:
    On 03/25/2022 BBB wrote to LensesRx Optical and asked the business to substantiate the following advertising claims at https://lensesrx.com/: "100% Satisfaction Guaranteed". BBB found that these claims were in violation of the BBB Code of Advertising. As of 04/22/2022, the business has failed to respond to BBB.

     

    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    2343 Hylan Blvd, Staten Island, NY 10306-3154
    BBB File Opened:
    4/8/2010
    Years in Business:
    15
    Business Started:
    1/1/2009
    Business Incorporated:
    4/7/2009
    Type of Entity:
    Corporation
    Alternate Business Name
    • LensesRx.com
    Business Management
    • Mr. Michael Vosk, Vice President
    • Mr. Gary Rusovskiy, President
    Contact Information

    Principal

    • Mr. Gary Rusovskiy, President
    Additional Contact Information

    Fax Numbers

    • (718) 667-7010
      Other Fax

    Phone Numbers

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/23/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    I purchased a pair of FRAMES only 6/2/23. I had not heard anything so I contacted them 7 days later, they sent an email advising the product was delayed but I'd have them the end of the following week 6/15/23, I advised them (via email) that I needed this product no matter what before 6/23/22 as I'm leaving the state for a few weeks and need the glasses to see while driving. They assured me I'd have them. 6/15/23 comes around, still no glasses. I was then advised they would be receiving them 6/21/23 and I would get them overnighted after they refunded my shipping costs and get them by 6/22/23. Today is 6/22/23 and now they cannot get them to me, they offered to forward them to where I'll be, but evaded guaranteeing that. I asked about 5 times in various emails and called and left 3 voicemails to have a manager contact me, ***** who was corresponding via email ignored the multiple times I asked with no explanation as to why. They offered a refund, but that does not help me acquire a pair of frames in less than one day. This is the worst I've ever had to deal with an online purchase.
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    DavidJ R.

    1 star

    09/07/2022

    **************** is Awful! I placed an order in the beginning of July. They sent the wrong frames. They told me to return the frame. I had to ask for a prepaid label. I returned the frames. It took another two weeks to get the correct frame. Seven weeks later the material starting chipping of the frame. I asked to have them replaced. They told me I had to return the frames first. How can a person needing glasses every waking minute, return the glasses? It made no sense! Everyone who needs glasses would understand you can't do anything without them. Could you imagine, they expected me to go for about two weeks without glasses? I guess they thought I could just curl up and stay in bed. What a joke! I would have gladly returned the frames after I received the replacement frame. I went back and forth through email and the representative was extremely rude. I would never recommend this company to anyone. If you are considering buying from them, read all the reviews (I should have). By the way, I also tried contacting them by phone, and, left messages; they never once called me back. I'll be interested to see if they response to this, and, what they say.

    Local BBB

    BBB Serving Metropolitan New York

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