About
Overview
BBB Accreditation & Rating
About This Business
Products and Services
BBB Accredited Since: 7/10/2020
Years in Business: 5
Business Details
- Local BBB:
- BBB Serving Metropolitan New York
- BBB File Opened:
- 7/8/2020
- Business Started:
- 1/7/2020
- Business Incorporated:
- 1/17/2020
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- B & G Cottage LLC
- Business Management:
- Mr. Bryan Aloia, Owner
Additional Contact Information
- Principal Contacts
- Mr. Bryan Aloia, Owner
- Customer Contacts
- Mr. Bryan Aloia, Owner
- Additional Email Addresses
- Sales: Email this Business
- Technical Support: Email this Business
- Customer Service: Email this Business
Additional Information
- Payment methods
- Visa, Master Card, Discover, Diner's Club, Amazon Pay, Apple Pay, Google Pay, American Express, Klarna, Paypal, Shop Pay, Venmo & JCB
- Refund and Exchange Policy
- All Returns are subject to a 25% restocking fee
To return your product, you should mail your product to the address and warehouse provided to you with your return authorization email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of all shipping, including any shipping you paid to receive the item will be deducted from your refund. If your item requires LTL Freight shipping we will provide you with shipping quotes from our freight network and you will have the ability to chose the carrier and cost. This is provided at your request.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our policy lasts 30 days. If 30 days have gone by since your purchase arrives, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Health and personal care items
Toilets
Bathtubs
Shower Bases
Bathtub and Shower Wall Kits and Panels
If damaged in transit please report within 5 business days.
Guidelines for obtaining a Return Merchandise Authorization
Merchandise must not be installed and must in 100% resalable new condition.
You have to obtain an RMA number (Return Merchandise Authorization) from our online department before shipping back the merchandise.
Customer pays return shipping costs. If we provide you with a return label it will be deducted from your total purchase.
All Returns are subject to a 25% restocking fee, based on the value of the returned merchandise.
Products delivered over 30 days are not returnable or exchangeable.
NO RETURNS ON glass, ceramic, porcelain, including toilets, sinks, bath tubs, consoles and vanities
NO RETURNS TO COUNTRIES OUTSIDE OF THE US (Defective units will be serviced for replacement parts)
To complete your return, we require a receipt or proof of purchase. A photo of the items in their original packaging showing no signs of damage to the packaging and the reason why you wish to return it.
Please do not send your purchase back to the manufacturer unless directed to do so.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery - Business Categories
- Bathroom Accessories, Online Retailer
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.