Business ProfileforJazz Audio

We went to the shop to inquire about installing a remote start in my ********** Tiguan. The remote start was installed after bringing my car back 3 days in a row because there were issues with the manufacturer of the remote start. We had to call every single one of those days, multiple times because they would not communicate with us what was going on with the car. After finally finishing the installment, the owner explained to me how to use it and we left the shop. 10 minutes into driving away, the car shut off in the middle of a county road, while going a speed of 65 miles per hour. Luckily, I was able to safely get to the side of the road without getting into an accident or injuring myself. We called the owner and he apologized and said I misspoke and you have to turn the remote start off before getting in the car, and start the engine again before putting the car in drive. After a month and a half, I had been using the remote start regularly, when one morning the car was warming up and would not turn off, therefore locking me out of my car and continued to run for 4 hours while we figured out how to get in without damaging the car. We took the car back to Jazz Audio and asked to have the remote start removed. The owner was reluctant and expressed he paid his men to install and now will need to uninstall the product. He left us with an invoice stating he would be in contact with us in no more than 2 weeks to tell us the amount we would be receiving in a refund. Once again, we had to call him and ask for an update. When I explained I was not happy with receiving only half the amount I paid in a refund, he told me to go **** yourself and do whatever the **** you want and hung the phone up. Im extremely unhappy with the way this man conducted himself as a business owner when I have done nothing but try to give him the benefit of the doubt.