Business ProfileforMatta Sag Harbor

I purchased a dress from Matta NY from their sale on January 26, 2023. I received my items with no issue (I have been a customer of this company for twoish decades) and realized that the dress I purchased fit oddly. They explicitly state that sale items are final sale and I have no issue with this. That said, I contacted them February 9 them about the odd fit and asked if they might make a one time exception and allow me to exchange it for something else. They said yes, no problem and told me to look for something in their sale material. I looked and found nothing and responded as such and inquired whether it would be possible to exchange for a non-sale item that was more expensive and pay the difference. I never received a response. I followed up March 17 and again received no response. I left a note on their Instagram profile with no luck, either. I attempted to call their store several times to no avail until I serendipitously caught a woman named ***** on Sunday, March 26. She asked me to email her all of the correspondence and said she would forward it to their online team, which she did. I finally received a response on Monday, March 27 telling me they would not honor the exchange because of the extended time. The online Matta team took NO responsibility for never responding to my request to purchase a more expensive item and had the gall to tell me I was "the best part of Matta." This is how they treat "the best part of Matta." I responded reminding them the protracted period was not my fault, but theirs and also let them know I will reevaluating my continued support of their business and will not be recommending them to people when I receive compliments on my clothes from them. This never needed to come to this. I simply would like them to honor the exchange. They stood to make an additional profit off of the exchange and have now lost me (and many people in my family and circle of friends) as a customer.