Reviews

This profile includes reviews for Paraco Gas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Paraco Gas has 6 locations, listed below.

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  Paraco Gas

  800 Westchester Ave Ste 604 Rye Brook, NY 10573-1354

  
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  Paraco Gas

  10 Edison Ave Mount Vernon, NY 10550-5004

  
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  Paraco Gas

  200 Corbin Ave Bay Shore, NY 11706-1213

  
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  Paraco Gas

  44 Kroemer Ave Riverhead, NY 11901-3108

  
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  Paraco Gas

  2926 Route 32 Saugerties, NY 12477-5120

  

Review Details

• Review fromCarla M

  Date: 01/05/2023

  1 star
  I have 3 furnace LP Max *********** plans. A September 27th furnace cleaning, revealed I needed a part replaced. They canceled (11/7,11/15). Then a technician arrived without the part (11/18), asking if I bought the part. A technician came on (11/28) and as he turned off the pilot light, a k*** began to leak. He used the soap bubble test, it was a loud hiss that we both heard. He kept talking about it and wanting me to lean into the leak, ****, it blew up in his face. If I had leaned in at that moment, I would have been burnt. Technicians came back (12/5), the part they brought was wrong. Said I need a new furnace. I called another company (December 13th) and he found a part in two days. I called the manufacturer and also found the part. I spoke again to the parts person (12/16). He said he could not find the part. I said I found the part through the manufacture, so did another company. He said he would look into it, unsure the cost (*********** contract includes these replacement parts/labor). A manager contacted me (12/20). After a discussion about finding parts, fixing, selling me a new system, she said she would look into it. Wed. (12/21), she said they found the part and will come on Friday (12/23). The senior technician said he did not have the part and asked if I did. He said, "that is the right part." Inside, I said I need to record for quality assurance, he stopped what he was doing, said hire another company. I said I will turn off the camera, and I unplugged it. It is going to be 8 degrees. He left. I received a bill of ****** for the service they did not perform. The bill stated they will no longer service the heater but will sell me a new one. I paid over $600 for these contracts. No one is calling or email me back as of today (1/5/23). I can hire other people to do the job, but they shut off the tank and are not responding to me via phone or emails. I am stuck with out heat, ability to rent, or repair the unit. Ethical? Legal? Help!

• Review frommichelle m

  Date: 12/27/2022

  1 star
  Worst gas company EVER!!!
  Worst customer service and systems i have ever experienced - They surpass ******* ****** which speaks volumes!
  Last year we had an issue with them not coming on a regular basis and we ran out of propane x2 - waking up to a cold house and cold showers. We got them to commit to a regular interval to always come and top off the tank - that worked during the summer (when we didnt se the gas for anything but coooking and hot water) but apparently they missed the last 3 times and our tank is dry. They texted us saying that they were coming 3 x over the last 2 months each stating a scheduled time - but apparently then never showed!! We are busy people and assume if you say your coming you will - but missing 3 appts and leaving a tank empty during the Xmas holidays is horrible! We pay our bills in full and this is not a payment issue - this is a inept company who does not know how to run a buisiness!
  i have spent (and counting) 3 hours and 50 minutes on HOLD!!!!!! - I have called on my other phone the main nubmer trying to get someoneone to help and noone can get the delivery supervisor or the department on the line for me.
  I have wasted my vacation day waiting for them to respond and to deliver propane - SITTING IN A COLD HOUSE.
  DO NOT USE THIS COMPANY - THE WORST - I AM CHANGING PROPOANE PROVIDERS IMMEDIATELY!!

  Paraco Gas

  Date: 12/29/2022

  Paraco is saddened to hear of the reported poor experiences the complainant has had with us. Paraco and its leadership team always work diligently to keep the interests of our customers first and foremost. As with many providers, seasonal demands present challenges in execution which can impede our ability to quickly pivot and redirect which is certainly regrettable and for that, we are truly sorry. As soon as the complainants concern was escalated, our Experience and Operations groups quickly investigated and a Manager was then dispatched to attend to the customers need. In order to ensure uninterrupted supply of propane, any changes in the home or usages should be quickly reported to us to ensure we are aware and can compensate for any unexpected increases. In this case, a large addition to the existing home was constructed and the average consumption of gas increased significantly. It is recommended that given this higher usage, the customer look to increase their storage capacity on site and have a larger tank set to help ensure adequate supply. Based on the information we have now, our Operations team has adjusted future delivery prediction forecasts, which should allow us to deliver more frequently to help offset their increased usage. Additionally, as a courtesy (and in an effort to go above and beyond to prevent any future occurrences), Paraco can also install a remote monitoring device on the propane tanks so that any changes, be it an increase OR a decrease in usage, can be tracked remotely. These devices transmit daily tank level readings to both Paracos delivery team and are also viewable by the customer. This can be installed for them at no charge. As we are most certainly upset to hear of this situation and as an act of good faith to a valued customer, the total cost for the propane delivered to them on December 27th was at no charge to them. We are again sorry for this regrettable situation but hope that we can move forward and provide the complainant with the quality experience that Paraco customers have come to expect.

• Review fromJames P

  Date: 11/08/2022

  1 star
  Is it common business practice to disconnect a homeowners propane without prior notice? Particularly if the said homeowner is the new owner of the home? A technician came on to my property, trespassed into my backyard, and proceeded to remove regulators from my propane tanks without informing my wife (who was home at the time). My wife inquired as to why the technician was there, and he stated that we would need a safety inspection to receive propane if we ordered (which we had not). He did not state that he removed the regulators, nor that he had performed any service whatsoever. We were not aware that the tanks had been touched in any way until my wife went to prepare dinner for our family, which we have two young children, and our stove did not operate for obvious reasons.Is that standard operating procedures for your company? We received no notice of disconnect, no notice of a prior lease agreement now being null and void due to us being new homeowners, and no notification from the technician that trespassed onto our property that he removed hardware from our tanks.We have lived in our home for 3 months, and there has been 0 correspondence from Paraco informing us of any intent to disconnect. 3 months? I am still waiting for a response from the company after calling and speaking with a customer service representative last night, who stated that they were marking our case "urgent". This was a deplorable action to take against a young family with 0 notification, and an illegal action by crossing into my backyard with no statement of intent while my wife was home alone.I will be sharing our story on every social media platform that I have access to, and I will make sure to inform the general public as to the illegal and immoral practices that this company employs.

• Review fromGayitrie D

  Date: 10/20/2022

  1 star
  My wife and I set up a payment arrangement with Paraco. We hit hard times and owed them about $2,000. I called up and made a $1,000 payment with the agreement of every 4 weeks paying $500 each month. When my wife called to make the first $500 payment she was told no such agreement by ******* and that our gas lines should've been disconnected. We found ***** *** who was very polite, courteous, and had cheaper gas so we arranged for them to come and install 2 full tanks with the remaining $1,000 I was going to give Paraco. A few days later paraco came and picked up their tanks on 10/18/22. On 10/20/22 another Paraco technician came to the door telling my wife he needs to disconnect our gas. She explained we dont have Paraco anymore and he kept arguing with her and saying very very loudly as he was walking back to his truck that she needs to pay her bill cuz this is what happens if you dont pay your bill. My wife was born in South America and moved here when she was a kid. Shes been here 25 years. He then proceeded to yell at her she should go back to her country because people like her dont pay their bills. This is happening on my front yard with my 12 yr old daughter standing by the door. Absolutely disgusting behavior by a Paraco tech. That's such a nasty thing to say, and somebody like that should not be working in customer service.

• Review fromElizabeth R

  Date: 10/17/2022

  5 stars
  They don't seem to have it together with customer service. Call customers on Sunday evening to announce a delivery made the week before. No way to contact them directly to state. Overcharge as a matter of course. $175. for a gas leak check without telling the cost beforehand. Requested a fill up on a 100lb. Tank was delivered and charged for 113 gallons. Wish I never got involved with them.