Reviews

This profile includes reviews for Paraco Gas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Paraco Gas has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Paraco Gas

  800 Westchester Ave Ste 604 Rye Brook, NY 10573-1354

  
• 

  Paraco Gas

  10 Edison Ave Mount Vernon, NY 10550-5004

  
• 

  Paraco Gas

  1589 Lakeland Ave Bohemia, NY 11716-2145

  
• 

  Paraco Gas

  200 Corbin Ave Bay Shore, NY 11706-1213

  
• 

  Paraco Gas

  44 Kroemer Ave Riverhead, NY 11901-3108

  

Review Details

• Review fromYUCEL E

  Date: 11/18/2023

  1 star
  Way overpriced, they will give you a low price to get your account then charge $1.00-$1.50 over market price.

  Paraco Gas

  Date: 11/22/2023

  Ensuring customer satisfaction and trust are hallmarks of Paracos commitment to excellence. Whenever possible, our teams go above and beyond to help in offering flexible, beneficial solutions to issues while ensuring our customers are getting the best service and most value from us as their propane provider. We are glad to report that subsequent conversations with this customer have led to an amicable agreement and a solution to his concerns was presented that would help the customer save money now and throughout the winter season. We thank him for his patronage and look forward to continuing to be of service in the future.

• Review fromSteve H

  Date: 10/15/2023

  1 star
  My agreed upon lease fee was raised alot higher without notification. This all came as a surprise to me and the company would not work with me. Customer service at ********************** is horrendous.

  Paraco Gas

  Date: 10/20/2023

  Paraco prides itself on providing its customers with the reliable, prompt and safe service they have come to expect. Ensuring transparency and clarity in billing is at the forefront of our commitment to ongoing customer satisfaction and preserving the lasting relationships we work so hard maintain. Rising costs for consumers and businesses are always unfortunate. Paraco does everything in its power to absorb as much as it can and shield our customers from the effects of the rapidly rising costs for goods, services, insurances and fees however we cannot always shoulder the burden alone. Although the annual cost for the complainant to lease Paracos equipment has recently increased, once contacted we were able to help the complainant by working together to reduce that cost as a courtesy.

• Review fromTim D

  Date: 09/26/2023

  1 star
  - After 20 plus years of customer loyalty, we were charged an annual tank fee without prior notification. We received a past due notice without knowing when and why the fee started. We spoke to a customer service representative and were told the fee would be waived because of the amount of years we have used the company. The fee was not waived and we are still being charged an annual fee without notification from Paraco.

• Review fromShawn b

  Date: 09/07/2023

  1 star
  Every time i call i get quoted a different rate for gas...I dont understand how there isnt proper regulation over something like this and how they are able to take advantage of customers

• Review fromHaiya A

  Date: 07/17/2023

  1 star
  Do not choose this company for your services. They are unprofessional and have very bad customer service.

  Paraco Gas

  Date: 07/31/2023

  Paraco is always saddened to hear of instances in which customers feel they have not received the excellent level of service we pride ourselves on offering. Providing quality service, value and an overall positive experience is a commitment to our customers we take very seriously. Our teams are committed to helping customers through various challenges and we are always willing to together to come up with solutions and offer various options and arrangements to assist when needed. We were happy to assist this customer when approached with concerns and since that time, an amicable arrangement is now in place.

• Review fromJohn S

  Date: 06/09/2023

  1 star
  Paraco is the worst gas company. ***** wait 15mins for them them to answer the ************ for them to come out. Prices are at least 40 cents per gallon higher than others in the area, 70c per gallon higher than the state average. I paid $200+ for them to take their tanks back & switch to one of the local companies charging significantly less with better customer service. ********************** bought that company and the price skyrocketed within a few weeks. Now even the price to remove tanks has increased. paraco exploits every community that they are servicing

  Paraco Gas

  Date: 06/13/2023

  Paraco prides itself on its commitment to its customers and is always saddened to hear of any cases in which a customer feels those high standards have not been met. Please contact our office to discuss your situation and if we can be of any help.

• Review fromJustin M

  Date: 06/07/2023

  1 star
  Absolute garbage company for years I asked for bills to be sent to me instead of my parents ( it was a deal if we had multiple houses) never would even after talking to reps . They lost payments 3 times I had to spend hours proving payments were made . If I owed them 100$ they would run me out of propane in the middle of winter ... (Mind you I had a 300 gallon tank) the delivery guy laughed and said they do it all the time to people and he hates working for them but the bought out his company. I called to talk to a manager 4 times never a call back then when they finally did she was belligerent. They locked my tank today because I will not pay them not because I can't but because they are disrespectful and rude .. I will pay them when they get this tank out of my yard ... People this company ***** and they are awful to deal with !! Pay a little extra and go to a local small town propane company where you can have a conversation

  Paraco Gas

  Date: 06/16/2023

  Paraco prides itself on providing a superior customer experience and we are saddened to hear that you do not feel you received the level of service you expected. For the safety and security of our customers information, steps are taken and protocols are in place to ensure billing and account information is only available to authorized account holders. If any additions or changes to this type of information is needed, approvals to do so would need to be requested via the primary account holder(s). Propane runouts are indeed unfortunate. Multiple attempts to contact by phone, email and postal mail are made to discuss a customers account and any challenges or issues that *** affect it before it results in an out of product situation or a tank lock off; this account is no exception. Given the opportunity, Paraco would gladly work with our customers to come to amicable agreements and help in setting up payment plans aimed at helping ease some of the burdens of overdue bills. It is unfortunate that in this case we were unable to come to a solution together. While losing your business as a Paraco customer is regrettable, we will of course remove the Paraco tank on site as per your request

• Review fromEdward R

  Date: 05/01/2023

  1 star
  Very difficult company to work with. Cancelled my propane tank service with them in November 2023 and asked that they remove their tanks. It is now May 2023 and still waiting for them to remove my tanks. I call every 2 weeks and am told service department will schedule pickup. Yet no pickup. Terrible customer service.

  Paraco Gas

  Date: 05/08/2023

  Paraco prides itself on its commitment to its customers and continuously strives to provide them with the fast, reliable service they have come to expect. While we apologize for any delay, we are glad to report that the propane tanks on site have now been removed and a refund due for gas remaining therein is in process.

• Review fromClarisse S

  Date: 04/24/2023

  1 star
  Absolutely horrible! I moved out of the state back in October and Im still getting bills Ive called six times to have this rectified and this bill canceled still getting bills called again today stay away from Pereco theyre absolutely ridiculous

• Review fromMichael D

  Date: 02/23/2023

  1 star
  I am having a generator installed for my house. I got a quote from Paraco to install a gas line. The estimate I got was to install the gas line on the outside wall of my house, or the expensive way. When the crew came to install the gas line he said he could not install it the way it was estimated. He said I would have to dig a trench for them to install it in the ground. I had waited six weeks for them to come to install and after dropping off the gas tanks and relieving himself behind my shed they drove away. They rescheduled a install appointment for six weeks away. My wife and I dug the trench and are waiting for the install. Today someone came and filled the tanks with gas. I would like a new estimate as to what they are actually installing.

  Paraco Gas

  Date: 02/28/2023

  Paracos focus has always been providing the quality services our customers have come to expect when doing business with us. It is always unfortunate when best-laid plans dont work out, but we always try to pivot and create amicable solutions when needed to work with customers on the best options available to meet their needs. Any confusion in quoting the scope of work needed in this instance seems to be related to other work done on site preceding the scheduled date of our installation. Changes to scopes of work are fairly common and was required in this case as there had been electrical lines ran near the original location planned for the propane line installation. Since the filing of this review, we are happy to report that we have been in communication with the customer and have worked with him to come up with an affordable and amicable alternative for the line placement needed to hook up his generator. Once the necessary trenching is completed, we would be glad to work with him to coordinate an expedited appointment time for the completion of the work. We look forward to his continued patronage and glad for the opportunity to make the situation right.