Business ProfileforAuto Rim Shop National LLC

They claim they have an A+ rating with the BBB. How can that be possible when there are so many complaints. I ordered a rim and a **** from them. They shipped them quickly which was great. Unfortunately the **** was defective or the wrong one. I sent them an email asking for a refund 6 days BEFORE the 14 day limit. They never responded. A week later I contact them through their chat option. They tell me it's past the 14 day period. I showed them I emailed earlier to get help with no response. They show me an email they claim they sent me. Interesting that I still can't find that email - not in my in box, spam / junk, deleted / trash etc. I don't empty my spam and deleted emails, I let them sit for 1 year and then let the app auto delete anything older than that. Bottom line it feels like they are making sales and then s******* the customer when they have to make a return. In my case I didn't order the wrong item it was the item they suggested that would work for my car. Item didn't work. It was their fault but clearly they don't care. Where is the integrity for fixing a s**** up that they caused. Don't use this company. The price seems right but in the end if there are problems they run and hide.