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Business Profile

Health and Wellness

Valhalla Vitality

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Tirzepatide 75mg (25mg/mL - 3mL vial) but I was sent only ONE vial of 25mg. I immediately sent pictures and emails to the company. The company claims that it was ONE vial with 75mg which is not correct. I even weighted the vial when I received it and when it was empty (after using 10 times 2.5 mg, meaning 25 mg and the vial was empty). The company essentially just lies about it and refuses to either provide the missing 50 mg or to refund me 2/3 of the money.

    Customer Answer

    Date: 07/10/2025

    Better Business Bureau:

    At this time, I have not been contacted by Valhalla Vitality regarding complaint ID ********.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The order was place on NOV 30th, there are zero updates on when the medication will be shipped *********** has no direct contact number I want a refund

  • Initial Complaint

    Date:11/30/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a medication, phentermine, on September 21, 2023 for $104.95. I was supposed to get a 90 count, but only received 60. This happened on my previous order on June 21, but they sent the remainder later on. I have yet to hear back from them on my latest order and have tried to reach them multiple times. On the ordering site, it no longer gives a 90 count option, however I'm still able to order that as it's a renewing order.

    Customer Answer

    Date: 12/25/2023

    Better Business Bureau:

    At this time, I have not been contacted by Valhalla Vitality regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:10/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made 2 purchases from this merchant. They promise during phone consultations to ship a 2 months supply of medication. Their website works with 2 months subscriptions. They instead ship 1 month worth and then tel customers they never sold product for 2 months. I am attaching several other complaints from other people so you can see this is a common practice. They stopped responding to my messages when I included those screenshots. They are a dangerous company selling injectable products with no blood work required and no check on the customer's health. They just want money and are extremely irresponsible.

    Customer Answer

    Date: 11/06/2023

    Better Business Bureau:

    At this time, I have not been contacted by Valhalla Vitality regarding complaint ID ********.

    Sincerely,

    *************************

Valhalla Vitality is NOT a BBB Accredited Business.

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