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Find a Location

Garber H Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Garber H Inc

      3925 West Henrietta Road Rochester, NY 14623

    • Garber H Inc

      3955 West Henrietta Road Rochester, NY 14623

    • Garber H Inc

      3890 West Henrietta Road Rochester, NY 14623

    Business ProfileforGarber H Inc

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Garber H Inc has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Garber H Inc

        3925 West Henrietta Road Rochester, NY 14623

      • Garber H Inc

        3955 West Henrietta Road Rochester, NY 14623

      • Garber H Inc

        3890 West Henrietta Road Rochester, NY 14623

      Location of This Business
      3925 West Henrietta Road, Rochester, NY 14623
      BBB File Opened:
      5/16/2014
      Years in Business:
      12
      Business Started:
      11/1/2011
      Business Incorporated:
      8/3/2011
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Garber Honda
      • Garber Collision Center
      • Garber Honda Preowned
      Business Management
      • Mr. Richard Garber, President
      • Mr. Patrick Hengesbach, Secretary
      • Mr. Benjamin Denay, Controller
      Additional Contact Information

      Fax Numbers

      • (585) 334-2653
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      9 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/28/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I had my 2017 **** ****** sold to me by ****** ***** on Wednesday, 5/31/23. The sales price was $17,722.72. According to ****** **** ***** the car is valued at a range of $8,951-$12,008. In addition to this fact, ****** ***** sold this car to me with an open recall (front flexible hose) that was on public record as of March 2023. Since purchasing the car, I've had to buy a new battery (the battery that came with the car was severely corroded). I've had to have my car jumped at least 8 times during an 11-day period due to it not starting. I've gone through two bottles of coolant because the car overheats. Adjusting the internal heat of the car didn't help. So I've towed it back to ****** to take the car back, fix what needs to be fixed and adjust the price, or give me a better car.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      NICOLE B.

      1 star

      09/16/2021

      As a loyal customer to Garber Honda with buying a vehicle and having services done here despite being more expensive. I was completely duped today. James B sales associate and Adam Bolt appraiser in used car services separated me from my mother so they could get me....a young female....to sign a terrible deal alone. They completely lied on how much the new car would be and monthly payment. They separated my mom and I, to have her car appraised and never even did it!!! She sat across the street in the used car lobby while they put me on display in the front of the new car lobby. I had a ton of questions and the comment I received was "we don't want to be here until 8 o clock tonight". It was 5pm and they close at 7pm. James encouraged me to buy a passport unseen and without test driving.....desperate to make a sale? I will be going somewhere else.

      Local BBB

      BBB of Upstate New York

      BBB Reports On

      BBB reports on known marketplace practices.

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