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Business Profile

Natural Gas Companies

Rochester Gas & Electric Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Natural Gas Companies.

About

Important information

  • Pending Government Action:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    DPS Expands Investigation of NYSEG and RG&E for Billing Errors

    Electric and Gas Customers Across More Than 40 Counties Potentially Impacted by Billing Problems.


    ALBANY — The New York State Department of Public Service (Department) today announced it has expanded its investigation into New York State Electric & Gas Corp. (NYSEG) and Rochester Gas & Electric Corp. (RG&E) potential mismanagement of their utilities’ billing systems and protocols. As part of the investigation, the Department’s Consumer Advocate will host a series of public forums in affected areas starting in January to hear consumer concerns first-hand.


    The problems with the two utilities’ billing systems became apparent when the Department began to
    see a significant spike in the number of complaints from customers. As a result, Department staff
    commenced a review and an investigation related to a September 2022 change to the companies’
    customer information and billing system.
    The complaints received by the Department range from incorrect bills being sent to consumers or
    very late bills being sent. In 2022, the number of consumer complaints against the two companies
    soared to more than 4,700, 60 percent more than the two previous years combined.
    Customers that are experiencing problems with utility bills should follow the normal consumer
    complaint process to ensure these complaints are received and resolved in a timely fashion.
    Customers should first contact their utility for resolution and if unable to get a satisfactory resolution
    from the utility provider, customers should contact the Department’s Office of Consumer Services to
    file a complaint.

About This Business

RG&E is a Rochester-based subsidiary of Energy East Corporation [NYSE:EAS], a super-regional energy services and delivery company in the Northeast. RG&E provides electricity and natural gas energy and related services to approximately 650,000 residents and businesses in a nine-county region centered on the city of Rochester in upstate New York.

Years in Business: 97

Business Details

BBB File Opened:
1/1/1928
Business Started:
1/1/1928
Alternate Names:
RG&E
Business Management:
Ms. Mary Haskell, Manager , Revenue Recovery
Ms. Theresa VanBrooker, Director of Customer Service
Mr. Michael Conroy, Sr. VP/COO
Ms. Connie Clouston, Supervisor Customer Relations Center
Mr. Richard Meier, Public Communications
Mr. Robert Bergin, Assistant General Counsel
Mr. Tom Maier, Energy Servies

Additional Contact Information

Additional Phone Numbers
Other Phone: (800) 743-1702
Other Phone: (585) 724-8413
Other Phone: (607) 762-5673
Other Phone: (585) 724-8790
Other Phone: (585) 724-8192
Other Phone: (585) 724-8705
Additional Email Addresses
Primary: Email this Business

Additional Information

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