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Business Profile

New Auto Parts

GMPartswarehouse.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Front Camera for my pickup on Oct.19,2023. Order# ***** from Gmpartswarehouse.com. The order was canceled by them on 11/27/23. I was told that I would receive a refund. They did not explain why it was canceled. To date I have not received a refund.I have send email after email with no response. I've tried calling their number with no response. All I want is a refund that they said was processed. I have checked my account for the last several months. It never came.

    Business Response

    Date: 01/12/2024

    The payment was never collected from *****************

    The first attached screenshot shows our website where the amount was never collected. The second attached screenshot shows that his PayPal transaction was cancelled.

     

    Customer Answer

    Date: 01/12/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:12/14/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Cargo Area Partition on 11/2623. When it arrived, it was not what was pictured on the website. I submitted an inquiry through the website and received a reply from ****** on 12/2/23. His reply stated that unfortunately the website is run by a 3rd party company and the pictures and descriptions don't always match. He offered to send a return label for a full refund. I replied yes, send the label. I have not received it, have been emailing, calling and leaving messages every day with no response. I just want the label so I can return the part and get my money back. I am extremely frustrated that I can't get a reply.

    Business Response

    Date: 12/14/2023

    This refund has already been processed.

    Customer Answer

    Date: 12/16/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
    I did receive the refund but they still did not send a return label. I would be happy to send back the part if they would send me a label. 
    Sincerely,

    *********************



     

  • Initial Complaint

    Date:08/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a radio speaker amplifier August 19th. I had the part number that ***** dealership gave to me. It match my vehicle once I entered my Vin number. Received the part fast August 22nd around that date. However, the part I received was defective.(I got it installed) I tried reaching them by phone several times. I emailed them several times. Let them voicemails several times and I have yet to receive phone call or email back. I still need the part I just need one that actually works!! Worse customer service. I paid a total of $323.25. Thats a lot of money to not have a good working part! At this point I just want my full refund because this is ridiculous!

    Business Response

    Date: 09/18/2023

    After speaking with the parts manager, i found this parts needs to be programmed by a GM dealer. If this has been done and the part still isn't working please provide the repair order so we can follow up with GM about a replacement.

    We have relayed this info to the client as well and are awaiting her reply.

  • Initial Complaint

    Date:07/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gm part ordered on 07/05/2023 paid $380.36 for a driver seat adjuster track. I would just like to return part since it arrived too late.

GMPartswarehouse.com is NOT a BBB Accredited Business.

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