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Business Profile

New Auto Parts

GMPartswarehouse.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed April 26th. Tracking number is **********************. Say that **** is waiting on package. Since the 8th of May. Tried calling them only voicemail. ************. Total of my bill was *****. I would love the parts but need this week or will have to purchase elsewhere. If no response in 24 hours will dispute with credit card company.

    Business Response

    Date: 05/13/2025

    Customer placed This order on May 6th this item ended up not being in stock.  This item will be shipping out this afternoon 

  • Initial Complaint

    Date:05/12/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 1, 2025, I ordered a "Heated Oxygen Sensor" from the ****************- GM Parts website. After shipping costs it was about 105 dollars. Received confirmation email and nothing else. Order status says "in progress". Tried contact through website and calling several times. I would like the part I ordered delivered or help with a refund. Thank you.

    Business Response

    Date: 05/12/2025

    This part is currently on backorder.  The order has been cancelled and the customer was not charged.  

    Customer Answer

    Date: 05/16/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** ******



     

  • Initial Complaint

    Date:05/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered floor mats for my pickup over 15 days ago, payed for shipping to get it here in 3-5 days, a total of $101. My floor mats still havent arrived, and the website just says in progress. I have emailed twice and done the contact form 4 times. No response. When i tried to call i went straight to voicemail. This is ridiculous.

    Business Response

    Date: 05/22/2025

    The *** tracking for this package is

     

    ****************** this package was delivered on May 8th. The tracking shows customer has packages delivered to *** Access point.  The promised date for this package when customer placed order was May 8th.  We made sure this package was delivered by that date. 

    Tracking still shows package is at the *** access point waiting for pick up.  If this package is not picked up soon they will most likely ship this item back to **. Customer should have received and email with tracking number when this shipped out.  Sometimes our emails can land I. The junk folder. 

  • Initial Complaint

    Date:05/02/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 18 I ordered a set of side steps for a truck for $539. I got a confirmation email for the purchase and on the email there a click here for order status and when I click there it says my order is in progress. I contacted them after a few days about my order and they responded saying that there was a seven day lead time on the order so I waited 8 or 9 days and sent another email and got no response sent another email a couple days later and again today and now its March 1st I am not getting any response at all.

    Business Response

    Date: 05/16/2025

    Customer requested this order be canceled. This order was canceled and the payment was voided. Customer has not been charged. 

    Customer Answer

    Date: 05/21/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

     

     I did request the order to be cancelled and my money refunded. To which they emailed me back saying they were canceling my order and would refund my money and it should be back in my account in 2-5 business days. This is now day 8 and I still have not had my money refunded. 

     

    ***** *****




     

    Business Response

    Date: 05/21/2025

    The payment for this order has been voided. When placing an order it only pre authorizes the payment. We only collect funds when parts are shipped out. Since we never shipped the order out we never collected the funds. If you can please look on your online banking to the date of purchase you should not see a charge from us to begin with. If for some reason you do see a charge please send us a copy of the  charge so I can have our dealerships controller look into this matter for you.

  • Initial Complaint

    Date:04/15/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Items received from my order do not match their website descriptions. ************************************* has not responded to my email dated March 17, 2025, message submitted on their website March 24, 2025, and did not answer my multiple phone calls. I would like to return all items from my order for a full refund. An email I sent with detailed information..."Hello. Received shipment for Order No. ******. Would like to make a return...Item No. ******** Door Lock Cylinder Cover Kit Item received does not match your website. Received chrome with matte gray. Website picture shows chrome with glossy black. Written product information on your website only indicates chrome.Item No. ******** M6x15 Rear Bumper Cover Bolt Did not receive quantity pictured on website. Received 1 bolt. Website picture shows 2 bolts. Written product information on your website does not indicate a ************... your voice mailbox at ************ is full. Made multiple attempts to speak with someone."

    Business Response

    Date: 05/01/2025

    Sent customer a return label today 5/1/25

    Customer Answer

    Date: 05/06/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The matter will be resolved once refund is posted to my credit card account. Will open a new case if refund is not received.

    Sincerely,

    ***** ********



     

  • Initial Complaint

    Date:03/25/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a wheel and received clearly the wrong item. Phone number provided leads to a voicemail with no identifying information and a full voicemail.

    Business Response

    Date: 03/27/2025

    Return label was emailed on 3/27/25 and a new part will be shipped today 3/27/25

    Customer Answer

    Date: 03/28/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** *



     

  • Initial Complaint

    Date:02/14/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered parts order # ******. Ordered 4 items, only 3 delivered. *** tracking for other item was emailed on 1/30/25 but *** tracking shows that *** doesn't have the item - only that a label was created. Emailed 3x and no response as usual. *** tracking ******************

    Business Response

    Date: 02/20/2025

    The missing Piece was overnighted via UPS  to the Customer and he received this item  2/18/25. 

  • Initial Complaint

    Date:01/28/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Website has inaccurate info about part fitment. The company won't respond to emails or answer the phone. When calling the dealership, they just want to transfer you to the parts number that they won't answer. The "receptionist" guy is a punk that watches caller ID and if he sees you call back again then he won't answer but instead will send you to voicemail or transfer straight to the # that nobody answers. Called from a different number and he answered and I told him to stop and he lied saying he wasn't doing that and then hung up like a mad little teenager. Bottom line is that your site has inaccurate info so I received the wrong parts and I'd like to return them for a full refund (including shipping cost) and have the company cover return shipping as the cause of this issue is inaccurate fitment info on the site. Had to file a payment dispute since nobody replies and the little boy hangs up on customers trying to get in touch with someone.

    Business Response

    Date: 01/29/2025

    Return label has been sent and refund processed.

  • Initial Complaint

    Date:01/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a part for my vehicle, and they shipped a totally different part. I understand that mistakes happen, but they have made no attempt to rectify their shipping mistake. I emailed the business and received no response. I called the phone number and left a message; no response. I completed the contact form on the website; no response. I just want the part that I ordered to be shipped to me. It should not be that difficult to get the correct part shipped.

    Business Response

    Date: 01/16/2025

    The box he received had two different part numbers on it. It was reordered and the part and will overnight to him when it comes in tomorrow. He should have his replacement by Saturday. We reached out to him and let him know when to expect his replacement 

    Customer Answer

    Date: 01/21/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    The part that was shipped was missing the glass mirror (#7 on the parts diagram). The rest of the mirror assembly arrived and was fine, it was just missing part of what I ordered. 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ****** ****




     

    Business Response

    Date: 01/29/2025

    The part is incorrectly listed on the website. It shows a picture of the whole assembly including the mirror glass but this part number does not come with the Glass. We took the picture of it off the website and listed it as mirror assembly only. We are going to just send the customer the glass anyway. We do not have it in stock.We will have it tomorrow and overnight it so he has it on Friday. I just sent the customer a message and let him Know.

  • Initial Complaint

    Date:05/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    05/07/2024. Website said splash guards would fit my vehicle and they are not even remotely close to fitting. I've tried calling, sent emails, and filled out the form on their website for then to contact me and I've gotten no response. I would like a refund of $116.70 and a return label to return to splash guards that do not fit.

    Business Response

    Date: 06/11/2024

    A return label has been issued for this return.

GMPartswarehouse.com is NOT a BBB Accredited Business.

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