Complaints

This profile includes complaints for Teladoc Health, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Teladoc Health, Inc.

  2 Manhattanville Rd Ste 203 Purchase, NY 10577-2118

• 

  Teladoc Health

  1945 Lakepointe Dr Lewisville, TX 75057-6424

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 2nd, 2025 I was billed for a mental health service appointment in the amount of $215 from Teladoc health. I have had many appointments with this provider beforehand and should have only been charged $100. Furthermore, I should have only had to pay $35 out of pocket due to insurance coverage. Over the course of the last 6 months I have repeatedly communicated with both provider and insurer. Both parties confirmed that I was overcharged and that the coding done by Teladoc's claims department was incorrect. Therefore, the provider (Teladoc) made multiple mistakes and conceded to this mistakes. Despite that they have failed to reimburse me despite conceding to their mistakes and promising to reimburse me within 30 business days. I am seeking a full refund of my $215 plus 10 hours of compensation ($16.50 minimum wage in ***) for my time.

  Business Response

  Date: 07/22/2025

  Hi,
  
  Thanks for getting in touch with Teladoc Health. Our records indicate that a refund was issued by your benefit provider. If you do not agree with this feedback our team is on standby to speak to you about your ongoing concern. Just give us a call at ************.
  
  Your Teladoc Health team

• Initial Complaint

  Date:07/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a happy Teladoc patient from December 2024 until early 2025. I had a good relationship with my provider and received good care. I knew I was switching jobs and therefore insurance, and discussed with my provider how to continue care. We planned on scheduling a session after my insurance termination where I could self pay, and therefore have some buffer to find a new provider in network. However, as soon as my insurance coverage ended, I was locked out of my account. I am now unable to contact my provider, access my medical records, or schedule any follow up appointments. I was ready and happy to self pay, and was caught off guard that I would be unable to access my account at all. I am looking to regain access to my account in order to access my medical records.

  Business Response

  Date: 07/15/2025

  Hi,
  
  Thanks for getting in touch with Teladoc Health! Our Member Support team is here to help you with your medical records. We require additional information in order to assist. Please call ************ at your convenience. The Member Support Team is available MondayFriday, 8 a.m.- 6 p.m. Central.
  
  Your Teladoc Health team
  
  

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/26/2025 I scheduled an appointment through Teladoc specifically to refill a prescription. When prompted to select a reason for the visit, I chose Prescription Refill. The system then presented a list of medications that were not eligible for refill, yet the medication I needed was not on that list. I had already refilled this prescription three times through Teladoc in the past five months without issue, so I had no reason to believe there would be a problem. However, when the appointment began, the provider abruptly informed me that I was not allowed to refill the medication more than twice in a calendar year. This was completely contradictory to my previous experience and was never communicated to me at any point prior. If this is a policy, it should be clearly stated upfront not sprung on patients after theyve already paid and scheduled a visit. To make matters worse, the entire appointment lasted one minute. There was no meaningful discussion, no examination, and no effort to help me find a solution. Yet I was still charged for the visit a visit that provided absolutely no value and was based on misleading information from the start. Whats even more infuriating is that the provider added blatantly false information to my medical notes. She claimed to have reviewed my medications with me and discussed various topics that were never even mentioned. This is not just unprofessional its dishonest and potentially dangerous. It raises major concerns about the integrity and qualifications of the providers Teladoc employs.This experience was not only frustrating it was insulting. I feel misled, dismissed, and taken advantage of. I would strongly caution anyone considering using Teladoc to think twice. The service is unreliable, the communication is poor, and the providers appear to be either uninformed or indifferent. I will not be using this service again, and I will be sharing my experience to warn others.

  Business Response

  Date: 07/09/2025

  Hi *********,
  
  Thanks for getting in touch with Teladoc Health. Were so sorry you werent satisfied with your recent visit. Our team has reviewed your refund request, but unfortunately, we are not able to honor it per our visit policy.
  
  To learn more about our informed consent, you can go to ***********************************************************************.
  
  Your Teladoc Health team

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reached out to Teladoc about a UTI as it showed to be a covered item per their website. $54 dollars later they basically tell me they can't do anything and to reach out to my PCP. I should have received notice prior to paying if this was not a covered item. Called their support and was advised there should have been some pop up to inform me - which there was never one. Company refused service basically and is saying they can't refund the money.

  Business Response

  Date: 07/09/2025

  Hi, 
  Weve received your request for a refund. Our team is currently reviewing the request and will contact you with an update within three to five business days.
  
  Your Teladoc Health team
  
  

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Their reviewing it and response is still pending 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********** *****
  
  
  
  
   
  

  Business Response

  Date: 07/15/2025

  Hi ***********,
  
  Thanks for getting in touch with Teladoc Health. We sincerely apologize that you werent satisfied with your recent visit, and we appreciate your feedback. Our team has reviewed your refund request, but unfortunately, we are not able to honor it per our visit policy (included below for your convenience).
  
  Teladoc Health policy:
  
  By requesting a visit, it does not guarantee that a physician will be able to treat you. Some conditions will require you to seek specialty or emergent services that cannot be treated by a provider. If a provider can treat you, it is also not guaranteed that a prescription will be written. Some diagnoses are treatable with over-the-counter medications or other treatment plans as ordered by the treating physician, which may include further treatment from your primary care physician. Once the visit has started, the visit fee is nonrefundable.
  
  We constantly strive for excellence, however, so weve submitted your concern to our Quality of Care and ************************* Theyll review the details and take proper action with the physician.
  
  Your Teladoc Health team
  
  

  Customer Answer

  Date: 07/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********** *****
  
  
  
   
  
  

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: June 21, 2025 Cost: $50.00 I scheduled a virtual visit through Teladoc for my daughter, ****, who had symptoms of an ear infection. I paid $50 for a four-minute call in which the provider quickly stated he could not diagnose or treat her due to not being able to examine her ear.I found Teladoc by searching for telehealth services that prescribe antibiotics for ear infections. The website strongly suggested treatment would be available, with no clear disclosure that pediatric ear infections are excluded. This restriction was buried in the *** and not shown during scheduling or payment.The provider was impersonal, unsympathetic, and offered no meaningful serviceonly basic advice I already knew. I submitted a refund request the same day via Teladocs portal, which was ignored.Teladocs failure to clearly disclose major service exclusions before charging customers is misleading, irresponsible, and at worst, predatory. Parents should not be expected to search through ***s to find key limitations on care.Desired Outcome:I am requesting a full refund and that Teladoc revise its booking process to clearly disclose treatment limitationsespecially for common pediatric concernsbefore payment is accepted.

  Business Response

  Date: 07/08/2025

  Hi ******,
  Thanks for getting in touch with Teladoc Health. Were so sorry you werent satisfied with your recent visit. Our team has reviewed your refund request and responded via email on 6/25/2025, but unfortunately, we are not able to honor it per our visit policy.
  To learn more about our informed consent, you can go to ***********************************************************************.

  Your Teladoc Health team
  
  
  

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Teladocs response is misleading and does not resolve my complaint.
  
  First, the response they refer to from 6/25/2025 was an automated message stating they were looking into the issue. I received no actual resolution or meaningful reply until July 3rdafter I filed a BBB complaint. That delay contradicts their implication that the matter was addressed promptly.
  
  Second, their refusal to issue a refund still fails to acknowledge the central issue: a material service exclusion (pediatric ear infections) was not disclosed at any point during the scheduling or payment process. Instead, their site and advertising led meand reasonably, any other parentto believe antibiotics could be prescribed for common infections. The buried language in a legal disclaimer or FAQ does not meet reasonable standards for informed consent.
  
  Refusing to treat a common childhood condition is a significant limitation of service. It should have been disclosed clearly and up front, not hidden behind obscure links and legal language. This remains a deceptive business practice and a violation of basic consumer rights.
  
  I continue to request a full refund and urge Teladoc to revise their intake and payment process to disclose service limitations before charging users.

  Sincerely,
  
  ****** *******

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
   
  

  Business Response

  Date: 07/15/2025

  Hi,
  
  Thanks for getting in touch with Teladoc Health. We appreciate your honest feedback and will pass this information along to the appropriate internal department. Based on your feedback, we applied a free visit to your daughter's account on 7/15/2025.

  
  Your Teladoc Health team

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Teladoc charged me for a medical visit that did not occur. The Teladoc telephone *** advised me to ask the doctor if they are "in network" and do imaging referrals prior to the beginning of the exam. As instructed, I inquired if the doctor was "in network". The doctor (****** ****) said, "I don't know". I said before we do a visit, I need to know if Teladoc does imaging referrals. He said, "No." I told him then there is no reason to do a medical visit and hung ******* care was rendered. The doctor did not ask a single medical question. He did not inquired about the quality, nature, or intensity of my pain. He did not ask a single question, and he still billed me. The doctor wrote a false note after the 30 second interaction. I immediately contacted ******* to insure I was not charged. They did charge me. I complained verbally and in writing. They said they will not refund the charge. It is fraudulent billing and unethical.

  Business Response

  Date: 07/01/2025

  Hi *******,
  
  Thanks for getting in touch with Teladoc Health. We sincerely apologize that you werent satisfied with your recent visit, and we appreciate your feedback. Our team has reviewed your refund request, but unfortunately, we are not able to honor it per our visit policy.
   
  To learn more about our informed consent, you can go to ***********************************************************************.
  
  We constantly strive for excellence, and weve submitted your concern to our Quality of Care and ************************* Theyll review the details and take proper action with the physician.
  
  
  Your Teladoc Health team

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a patient of Teladoc. I spoke with ****** in claims on 6/15/25. I explained to her that I have BCBS FEP as my primary and Golden Rule as secondary. Apparently, ******** has not been filing my ********************* as my secondary. I need of this to be added. Regardless even if **** pays 100 percent. I am sure that I included my insurance information in the system years ago. ****** said she could not manually enter my Golden rule information and I would have to add it to the system. I attempted to do this and the system said it did not recognize the Golden Rule. ****** seemed unclear and tentative. I asked for my issue to be escalated. I need someone in management to contact me asap.

  Business Response

  Date: 06/24/2025

  Hi ********
  
  Thanks for getting in touch with Teladoc Health!
  
  To get the help you need, please contact our ***************** specialists directly at ************ (Option 7).  Our ***************** is available Monday-Friday, 7 a.m.-7 p.m. p.m. Central. If you do not reach someone, please leave a detailed voicemail, and well call you back.
  
  Your Teladoc Health team

  Customer Answer

  Date: 06/24/2025

  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Better Business Bureau:
  I have spoken with two representations on a recorded line with United Health Care. The agents were unable to add my golden rule and this is not an option when I attempt online. ****** and ***** both said a manager would call us as they were unable to. I have been waiting over one week for a call back and expect a call back asap to get this issue resolved. **************** has been horrendous. Please have a manager contact per my request and both of your employees said this would be done 
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

  Business Response

  Date: 07/08/2025

  Hi,
  
  Our Member Support team is here to help you with your claims issue. Our Member Support Team is our Escalation Team that is trained to assist with your current concern. We require additional information in order to assist. Please call ************ at your convenience. The Member Support Team is available MondayFriday, 8 a.m.- 6 p.m. Central.
  
  Your Teladoc Health team

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  I contacted that number and they were unable to assist. I have written the ceo a certified letter and received no response. I am unclear why no one is willing to assist me as a patient. 
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

  Business Response

  Date: 07/22/2025

  Hi,
  
  Thanks for getting in touch with Teladoc Health. As per our records we did speak with you regarding your request on 6/26/2025. To get additional assistance, please contact our billing team directly at ************ (Option 7) Monday-Friday,7:00 a.m.-7:00 p.m. Central.
  
  Your Teladoc Health team

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Teladoc appointment on May 9, 2025. I have secondary insurance and needed a detailed billing to submit to my secondary insurance for reimbursement of my co-pay. I had my husband contact Teladoc since I'm hard of hearing and he had to email them twice to get a response. We were told to contact the claims department which he did on 6-3-2025 and after being on hold for very long time while the representative was trying to help get the detailed billing he was told it would be emailed to him in which it never was so he called the claims department again today and was told they don't do itemized billing and they transferred to member services and after a 1/2 hour was told he had to go back to the claims department again so he asked for supervisor (*****) who answered and then left him on hold again so he gave up trying. How are people supposed to file secondary insurance without an itemized bill? (He did ask for Teladoc to file it and they said they only file the primary insurance) This is company is very difficult to deal with and cant seem to even provide an itemized bill for services with diagnostic codes so I can file with my secondary insurance to get reimbursed for my deductible. Not happy at all with Teladoc Health and they wasted my husbands time and did nothing to resolve a simple itemized bill.

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I was told by Teladoc today they cannot provide an itemized billing and referred me to my primary insurance
  
  Sincerely,
  
  ***** *****
  
  
  
   
  
  

• Initial Complaint

  Date:06/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* charged me $15 and refused to refund it, just to have a doctor tell me ******* will not allow me to treat you for this issue since you went to the doctor for this issue within the last 30 days. Feels like robbery.

  Business Response

  Date: 06/11/2025

  Hi *********,
  Thanks for getting in touch with Teladoc Health. Teladoc previously responded via email on 6/4 & 6/5. We appreciate your honest feedback and would love the opportunity to make things right. As such,weve submitted your concern to our Quality of Care and ************************* Theyll review the details and take all proper action with the physician. Our team is on standby to speak to you about your experience.Just give us a call at ************.
  Your Teladoc Health team

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to ask if TelaDoc Health would prescribe an antibiotic for my symptoms and they said yes. I called and asked for the antibiotic and was told no. I was told to drink a ******** and buy over the counter products. I tried to explain that these remedies have not worked but TelaDoc Health had already hung up on me. I have called TelaDoc Health **************** several times and they keep saying my valid complaint has been sent to "Tier 2," but I have never received any response. TelaDoc Health takes the money but did not help me. They lied to me about responding about this important issue. I think TelaDoc health hates US Veterans, steals money from them and the US Government and refuses to assist patients in need of care.

  Customer Answer

  Date: 06/03/2025

  Better Business Bureau:

   

  I spoke with "*****" from the Resolution Tier 2 Team. I am satisfied with her respond.
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ******