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Business Profile

Payment Processing Services

MasterCard International

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

This profile includes complaints for MasterCard International's headquarters and its corporate-owned locations. To view all corporate locations, see

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MasterCard International has 5 locations, listed below.

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    Customer Complaints Summary

    • 165 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid a payment to ********************* Mastercard. I accidentally sent it to the incorrect PO Box. I have contacted *****, ****** Brothers Master card and was told there was nothing they could do. ***** recommended I contact BBB.

      Business Response

      Date: 07/17/2025

      Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.

      Mastercard does not maintain cardholder account data. We are only the technology provider licensing our processing network to issuing and acquiring banks.

      We are unable to assist with the consumers request. We recommend they contact ***** and request a stop payment on the check that was sent to the incorrect location.  

    • Initial Complaint

      Date:07/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Mastercard IS the bank/card provider and is the only one who can provide a refund, as their customer service members have repeatedly told me. Once again, I was given a Mastercard Gift Card that did not work. Mastercard said they would be refunding me via a check in the mail but I have not received a check after 3 months and multiple attempts. I have provided the case number that Mastercard gave me that lists the details about this. Here it is again: ********* 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** *******




       
      o, and they never received their money.

      Business Response

      Date: 07/14/2025

      Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.

      Mastercard does not maintain cardholder account data or initiate refunds on behalf of cardholders, only the issuing bank does. We are the technology provider licensing our processing network to issuing and acquiring banks.

      The consumer needs to follow up with the issuing bank/card provider for assistance related to a gift card refund. We have requested card details from the consumer in the instance that they would like us to escalate to the bank/card provider on their behalf. 

      Business Response

      Date: 07/15/2025

      Mastercard is not a bank or card provider. As previously stated, we are the technology provider licensing our processing network to issuing and acquiring banks.

      The consumer provided us with the electronic gift card delivery email. The email indicates at the bottom (under the Terms and Conditions) that the card is issued by ******************We have escalated the complaint with our internal contacts with the bank for review and direct resolution. 

    MasterCard International is NOT a BBB Accredited Business.

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