Business ProfileforDecor Market

I ordered a shelving unit on May 25,2023. The product came damaged. I received the item on June 1, 2023. I called Decor Market immediately after opening the box. The box fell apart as I was opening it. It was taped together and in pieces. I left a message and got a call back and asked **** if I could get a replacement. She said I needed to ship the item back at my own expense and use the box it came in. I told **** the box was destroyed and fell apart when I opened it. She said it was their policy. I explained to **** that when I receive something that I paid for and it is damaged I am not going to pay to ship it back and how am I supposed to find a box to fit the shelves in? I told her again that I would like a replacement and even purchase another lf the same item. She said she would send me an email and I could attach photos of the damaged item. I never received an email and called back later. 11:47 am: I spoke to a male and didn't get his name, but I gave him my email address and he said he would send me the email and I could attach photos. I never received the email again. I called and left a message on 6/2/23 saying that I have not received either email that I was told would be sent. I am on top of this early because I am anticipating that I will have to deal with some runaround nonsense with this company. I just want a replacement. When I receive the replacement I will send the damaged item back in the box of the new shelves, unless the box is destroyed when I receive it. I do hope that **** will do her job and follow through with what she said she would do. Thakn you, *****. Order # **********. Tracking # **** **** ****. SKU #************. Tyrique 4 tier black shelves.