Business ProfileforLavender & Co.

On 3/5/23, I placed an order online at Lavender and Company's website (***************************************) for a total of $633.60. My order consisted of 1 duvet cover ************ design), 2 standard size shams in Wintergreen, and 2 standard size shams in ****** design. The website advertises that orders ship within 5-7 business days, but I never received this order (#*****) even though my credit card was charged on 3/5/23. I reached out to customer support by email and phone on 3/30/23 and **** from Customer Support said that it has not shipped yet and that they are waiting for an update. On 4/3/23, **** said that everything should ship soon and that she would send tracking as she gets it. I did not receive any updates or shipment, so then I reach out again by email on 5/1/23 and 5/2/23 to let them know I didnt receive anything yet and requested for them to cancel my order and refund my full amount ($633.60) that was charged. On 5/4/23, **** responded that she will cancel the order. On 5/5/23 and 5/12/23, I followed up again to find out about the status of my refund since it has not showed up on my credit card yet. As of 5/17/23, there has been no response and no refund of the money.I am seeking a full refund in the amount of $633.60, which was charged for products that I never received and was told would be cancelled. I have attached a copy of email documentation of my order and correspondence with Lavender and Company as well.