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          Find a Location

          The Shade Store has 7 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • The Shade Store

              21 Abendroth Ave Port Chester, NY 10573-3332

              BBB Accredited Business

            • The Shade Store

              200 E 59th St New York, NY 10022-1404

              BBB Accredited Business

            • The Shade Store

              1100 Madison Ave New York, NY 10028-0327

              BBB Accredited Business

            • The Shade Store

              198 Spring St New York, NY 10012-3605

              BBB Accredited Business

            • The Shade Store

              1932 Fillmore St San Francisco, CA 94115

            Business ProfileThe Shade Store

            Window Shades
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            21 Abendroth Ave

            Port Chester, NY 10573-3332

            Visit Website
            (212) 645-2424

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            Get a Quote

            Customer Reviews

            1.19/5

            Average of 26 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            44 complaints closed in last 3 years

            17 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/19/2011

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            The Shade Store sells Blinds and Window Treatments.

            Products & Services

            Solar Shades, Roman Shades, Woven Wood Shades, Wood Blinds, Cellular Shades, Vertical Blinds, Curtains, Roller Shades, Drapery, Pleated Shades, Panel Systems

            Business Details

            This is a multi-location business.

            Find a Location

            The Shade Store has 7 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • The Shade Store

                21 Abendroth Ave Port Chester, NY 10573-3332

                BBB Accredited Business

              • The Shade Store

                200 E 59th St New York, NY 10022-1404

                BBB Accredited Business

              • The Shade Store

                1100 Madison Ave New York, NY 10028-0327

                BBB Accredited Business

              • The Shade Store

                198 Spring St New York, NY 10012-3605

                BBB Accredited Business

              • The Shade Store

                1932 Fillmore St San Francisco, CA 94115

              Headquarters
              21 Abendroth Ave, Port Chester, NY 10573-3332
              BBB File Opened:
              9/11/2009
              Business Incorporated:
              11/13/2015
              Accredited Since:
              4/19/2011
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • The Shade Store LLC
              Business Management
              • Mr. Gregory Spatz, Partner
              • Mr. Zachary Gibbs, CEO
              • Mr. Eden Glick
              • Mr. Ronald Maggin, Controller
              • Ms. Tami Silks, Senior Customer Experience Manager
              Contact Information

              Principal

              • Mr. Gregory Spatz, Partner
              • Mr. Zachary Gibbs, CEO

              Customer Contact

              • Ms. Tami Silks, Senior Customer Experience Manager
              Additional Contact Information

              Fax Numbers

              • (212) 645-4895
                Primary Fax
              Read More Business Details and See Alerts

              Customer Complaints

              44 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/19/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              Last year I entered a Shade Store and began discussions about outfitting my bedroom with room-darkening roller shades. On 2/29/2024, I entered an order (#*********) for 3 shades. These were custom measured by a professional, but I extended (wider and longer) to make sure there was extra coverage and to balance out the coverage for the 3 windows (one is a door with a handle). The shades arrived and were professionally installed by a Shade Store installer on April 16th. The shades hang over an inch from the glass and now let not only LIGHT in but also do not provide privacy from SIGHT (1st-floor bedroom). I am trying to work with the company, but I don't see how they can fix this issue. I want a refund. Their website still says, "ACHIEVE COMPLETE DARKNESS" and "Our Blackout Roller Shades offer you complete darkness from morning to night. Perfect for media rooms and bedrooms."
              Read More
              Read 43 More Complaints

              Customer Reviews

              26 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jennifer N

              03/26/2024

              Worst merchant experience I have ever had. Installed all eight of my shades incorrectly in October of 2023 and in spite of constant visits, calls and emails, they have made no effort to resolve the situation even though their installer came back twice to remeasure and told them the shades were unusable. They simply don't care. After several months, they gave the lame story that the fabric was not available and I called three showrooms to find out that it was available. Then they lost the new measurements and pictures. Stall, stall, stall. They have production, quality control and customer service issues that run across all areas of their business. Run do not walk and never give them money upfront or you take the chance of nothing being resolved. They do not stand by their product. One star since you can't do this review without a star. Otherwise there would not be any stars.

              The Shade Store Response

              03/28/2024

              Hi ******************** offer my sincere apology for the experience you have had thus far. We value your time and business, and I am truly sorry you feel our actions have not properly demonstrated that. We take our clients' satisfaction very seriously so I would appreciate the opportunity to discuss what has occurred and offer my assistance to turn the experience around and restore your faith in The Shade Store. Please contact me at ************ or by email at ************************************* Thank you, ******************* - Senior Manager, Client Experience
              Read 25 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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