Customer ReviewsforThe Shade Store

0 Stars. The most incompetent customer service. I spent two months and more than 60 emails trying to get a solar shade made correctly. I had to give up.

Hi *********,We have communicated personally but I wanted to also respond on this platform. As I previously expressed, I have spoken with multiple people about your order so I am familiar with what has transpired. You have stated that we have not correctly produced the shade in the correct measurements. The instructions were that the fabric width needed to be 42 ". Therefore, taking the proper deductions into account, the width was changed. If this did not properly meet your requirements, we will need to have our technician measure to ensure we produce a new shade that meets your satisfaction. If a virtual appointment will be more convenient for you, we can set that up. I offered an immediate complimentary measure and also offered complimentary installation, both of which you declined. You stated that you were going to dispute the charge for the purchase but there is no need to do so. We do not normally offer refunds on our custom-made products, however, I have offered to make an exception for you by offering to provide you with a full refund once the product is returned. We can either send you a prepaid label to send it back or I can have a technician pick it up. You declined this as well. We remain committed to ensuring your satisfaction with a successful resolution and I respectfully hope you will reconsider the above options to demonstrate our commitment. I remain at your service.Kind Regards,******************* THE SHADE STORE t: ************ ************************************

Worst merchant experience I have ever had. Installed all eight of my shades incorrectly in October of 2023 and in spite of constant visits, calls and emails, they have made no effort to resolve the situation even though their installer came back twice to remeasure and told them the shades were unusable. They simply don't care. After several months, they gave the lame story that the fabric was not available and I called three showrooms to find out that it was available. Then they lost the new measurements and pictures. Stall, stall, stall. They have production, quality control and customer service issues that run across all areas of their business. Run do not walk and never give them money upfront or you take the chance of nothing being resolved. They do not stand by their product. One star since you can't do this review without a star. Otherwise there would not be any stars.

Hi ******************** offer my sincere apology for the experience you have had thus far. We value your time and business, and I am truly sorry you feel our actions have not properly demonstrated that. We take our clients' satisfaction very seriously so I would appreciate the opportunity to discuss what has occurred and offer my assistance to turn the experience around and restore your faith in The Shade Store. Please contact me at ************ or by email at ************************************* Thank you, ******************* - Senior Manager, Client Experience

Very high quality shades, particularly the ***** blinds. Highly recommend the battery powered units. Remotes work very well and it's easy to set the end limits of the shades and operate multiple shades simultaneously. The Shade Store also has a large variety of beautiful fabric options to choose from. Their sales and support staff are well versed in the details of their shade models, and their retail store is very helpful to understand the intricacies of selecting a shade.Highly recommended!

Hi *****,Thank you for sharing your experience and feedback. We are so happy to know you have a wonderful time working with the team at The Shade Store. We appreciate the recommendation! Kind Regards,******************* Senior Manager, Client Experience

The only good thing I can say about this company is that their design consultants are lovely, and the technicians are very professional. However, they are overpriced and way over-hyped, for the quality of work they deliver. Also, for someone who prides themselves on customer experience, their customer service is the absolute worst! If I could rate them a zero I would!My experience with The Shades Store started in June 2023 and ended in February ****. I placed my order for custom, motorized shades even before I moved into my new apt. I live in a *** apt., I only have two large, floor to ceiling windows and the cost was $6k. This I was willing to splurge on as I viewed it as an investment. My apt. doesnt get direct sunlight, thus I expected these shades to last me a long time, which is why I could justify the expenditure. Three replacement (poorly constructed) shades, incredibly unresponsive customer service (who didnt even finish the order for the 4th replacement shades after 3 weeks of re-measuring my windows), and 8 months later - I finally got my refund back. And they had the nerve to try to keep $835 for the installation fees/taxes. I had to remind them that the sale had been nulled when their product was returned to them, and certainly no installation fee applied, since there was nothing installed on my walls. They even took the screws holding the shades up, so how could they justified trying to keep $835 of my money?!Absolutely THE WORST experience Ive ever had with a company! Dont recommend. Save your time, money and energy. Go to someone else, anyone else.

Hi **************** offer my sincere apology to you. Our clients' satisfaction is at the center of what we do and I realize we did not measure up in your personal experience thus far, however, I would very much appreciate the opportunity to discuss what occurred and double the efforts to correct it and earn your trust back. Please contact me at ************ or by email at ************************************* Thank you, ******************* - Senior Manager, Client Experience

I am very disappointed with this company. I ordered drapes back in December. They arrived in early Jan but had to wait weeks for an install date. When the installer came, he found that the tracks were too short. Now I have to wait another month for an install date. I contacted my salesperson who responded with " I will put you on the wait list". This is so unprofessional. I will never use this company again!I

Hi **************** offer my sincere apology for the experience you have had thus far. We value your time and business, and I am truly sorry you feel our actions have not properly demonstrated that. We take our clients' satisfaction very seriously so I would appreciate the opportunity to discuss what has occurred and offer my assistance to turn the experience around and restore your faith in The Shade Store. Please contact me at ************ or by email at ************************************* Thank you, ******************* - Senior Manager, Client Experience

Paid over $10,000 for window shades in 2019. What a horrible experience.

Hi *******,I offer my sincere apology to you. I located your order (*********) placed on August 2, 2019, however, I don't see any inquires on that order since September 30, 2019. Our clients' satisfaction is the center of what we do so I would very much appreciate the opportunity to discuss what occurred and double the efforts to correct it and earn your trust back. Please contact me at ************ or by email at ************************************* Thank you, ******************* - Senior Manager, Client Experience

My odyssey started in summer of **************************** January of **** as ten of the 13 valances on the interior shades made for my house look janky and bad (definitely not custom as they advertise their specialty to be). In addition, they made four roller shades backwards and have remade the wrong valances (some of them anyway) three times now, all incorrectly.Now I am trying to negotiate some kind of rebate to make it right since they do not seem capable of actually making a custom shade for my windows and they are offering me a low rebate because I "already received a discount up front".At the end of the day, the only shades in my house that actually look better than what I had before are the four exterior mount shades. Bad all the way around.

Hi ******************** offer my sincere apology for the experience you have had thus far. We value your time and business, and I am truly sorry you feel our actions have not properly demonstrated that. We take our clients' satisfaction very seriously so I would appreciate the opportunity to discuss what has occurred and offer my assistance to turn the experience around and restore your faith in The Shade Store. Please contact me at ************ or by email at ************************************* Thank you, ******************* - Senior Manager, Client Experience

TERRIBLE CUSTOMER SERVICE- mistake, delays - do not use this company.

Hi ****************** offer my sincere apology for the experience you have had thus far. We value your time and business, and I am truly sorry you feel our actions have not properly demonstrated that. We take our clients' satisfaction very seriously so I would appreciate the opportunity to discuss what has occurred and offer my assistance to turn the experience around and restore your faith in The Shade Store. Please contact me at ************ or by email at ************************************* Thank you, ******************* - Senior Manager, Client Experience

What a horrible company and experience dealing with this company! I ordered drapes in August and they arrived in September only to learn at that time it would take a month from then to install. After waiting that month they arrived, 80% of the shades and drapes were mis-measured by The Shade Store. Then it two weeks to even get a response about the error and that they would take another month for the next attempt at installation date. At this point we are now looking at a December installation. Here's where it gets good (NOT REALLY). They call me today at 7am with no prior warning or response to my several attempts to speak to a manager about an install date. They tell me at 7am today that the driver is on his way and will be at my home around 8am! Is this a joke? I'm not home. I could have been if they would let me speak to anyone to setup a date/time. They literally tell me that they don't have managers and that there's no one that can talk to me beyond the service rep that answers the phone. This company is borderline fraudulent in my opinion but at the very least this is the most horribly managed company you can ever deal with. Needless to say, run! Don't even get within 100 miles of doing business with this worthless company. They have totally wronged me and now have caused me damages since this has left my home incomplete while trying to sell it. It has made a difference in my showings! They could care less about their customers and now they will find they just crossed the wrong person. I have been honest and descriptive about my experience without embellishment or exaggeration. Now the crusade will begin.

Hi *** - I offer my sincere apology for the experience you have had thus far. We value your time and business, and I am truly sorry you feel our actions have not properly demonstrated that. We take our clients' satisfaction very seriously so I would appreciate the opportunity to discuss what has occurred and offer my assistance to turn the experience around and restore your faith in The Shade Store. Please contact me at ************ or by email at ************************************* Thank you, ******************* - Senior Manager, Client Experience

Ordered shades on 10/11/23 & received them on 10/28/23 to notice the workroom did not measure/cut the valance according to the measurements provided by The Shade Store. In addition to the workroom issue, ****** although she was great failed to mention all of the details prior to us ordering that there would be a noticeable gap at the top of the valance due to the step-down within our window trim. This undoubtedly should have been communicated as I mentioned to her numerous times we wanted a flush look. I emailed ****** immediately in regards to the concerns. Insert ***** whom is a Client Experience Manager. ***** has been awful to communicate with & ignores all of my emails & concerns. I have to follow up numerous times to no avail. A re-measurement was scheduled & the earliest they could do a simple re-measure was 2 weeks. The gentleman who showed up to our home stated the workroom consistently makes mistakes like this. He was unprofessional in the fact he was sitting on our window sill, leaning on our furniture, & was on his phone texting the entire time not being present or focused on the re-measure. This ultimately led to an issue with the re-measure files. After voicing my concerns and frustrations again, ***** re-scheduled a second in home measurement without consulting us first to ensure that would work with our schedule. I asked her why we were not consulted and that we would not be home that day, again no response. It has been 6 weeks since we have received the shades & NO ONE seems to want to help us to remediate the issue. I am appalled with the customer service after an order has been placed. They have no desire to help you with mistakes their own workroom has made. At this point I want a refund NOW & will gladly ship the shades back. I also called customer service & spoke with ******* on 12/4/23 & ******* on 12/11/23 , both stated would let me know a resolution the following day. I have heard nothing from either!! This is a complete NIGHTMARE!!!!

Hi J. - I offer my sincere apology for the experience you have had thus far. We value your time and business, and I am truly sorry some of our actions have not properly demonstrated that. We take our clients' satisfaction very seriously so I would appreciate the opportunity to discuss what has occurred and offer my assistance to turn the experience around and restore your faith in The Shade Store. Please contact me at ************ or by email at ************************************* Thank you, ******************* - Senior Manager, Client Experience