Business ProfileforLong Island Veterinary Specialists, PC

On July 26,2022 we took our dog ******* a healthy 15 pounds Cavachon, to Long Island Veterinarian Specialists (****) located at ******************************************************************** for physical therapy on his knee and hips. After two therapy sessions he came home energetic, but on July 26 his third PT session he became very sick; immediately after leaving **** he had diarrhea, and 30 minutes later vomited numerous times, his vomit smelled of chlorine. His condition worsened and he couldn't walk. We called **** at 12:58, concerned how serious it was because he obviously drank the chlorine water from the pool they use for physical therapy. We were told someone would help us, but after 16 minutes on the phone the receptionist said they would call right back. At 1:22 we called waited 10 minutes and told someone would call right back, but no one called. At 2:51 the front desk hung up on us. At 2:55 the receptionist ***** annoyed we kept calling said she left the messages and became irate when we asked for a supervisor and told ******** couldn't speak with us. ******'s condition worsened so we rushed him to his local vet and he was diagnosed with pancreatitis. The next morning still vomiting our vet said he needs to be hospitalized for a life threatening condition. We took him back to **** where he was admitted to the hospital for 24 hours. We left 2 voice mails July 27th and 28th with **********, a **** supervisor, but we never heard from her or anyone from ****. ****** is under medical care and 2 weeks later still vomits. We want reimbursement for a total of the $5365 paid due to his illness incurred after PT with ****. We pre-paid $1139 for physical therapy, but will not bring him back to **** for therapy, we paid the vet bill of $1064 incurred after leaving ****, and $3162 for over night hospitalization at ****.