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Business Profile

OBGYN

Garden OB/GYN

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in OBGYN.

Complaints

This profile includes complaints for Garden OB/GYN's headquarters and its corporate-owned locations. To view all corporate locations, see

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Garden OB/GYN has 10 locations, listed below.

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    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/01/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Sirs/ Madam I would like to file a complaint regarding Garden City OB/GYN, Gynecologist Long Island Address: 200 Garden ******************************************************** Phone: ************** My Account number with this ********: ****. On 12/13/2021, I went for my annual exam to the OB/GYN Office, which I had done the *** Smear test and the Pelvic Sonogram. In September 2022 I received an invoice from the OB/GYN from December 2021 office visit to be paid $1,384.20, I told them I have an insurance ************ and also gave them the right ID Number, I thought they are sending it to the wrong ID. Two months later in November 2022 I received another bill from the ******** for $1,384.20. When I called again their ******************* I was told that this is my bill for that visit, and I must pay it immediately or they will refer my case to a collection agency. I just didnt understand this bill that they mailed me back in September 2022 and then again in November ************************************************************************************************************************************* December 2021 I was fully insured, and they told me that they accept my insurance: ************************* Platinum Number: ********* started on January 1st. 2021 to April 30th. 2022 (attached) insurance, I paid my co-payment at that time, which they asked me for cash, they didnt want any checks. When I called their billing department, they told me that I must pay that amount because the insurance wont pay for that routine visit, and if I agree to pay monthly, this will remain between myself and their collection department. I didnt like that statement they made, and I think this is fraud, also I did call ***************** they told me nothing was filed with them during the year of 2021, and they are sending it now why one year later, why so late? Also, in the same invoice they sent me visits of ten (10) years ago to do with ********************************************* (my last OB/GYN ******** before this) I believe this is truly an ethical of what is going on in this ********/doctors. When I called *****************, I was told that the refused to pay for this visit because it was filled way too late. I am sorry but it is not my fault that all these things are going on in this OB/GYN ********. This is very unreasonable for them to refer me to a collection agency. Their representative from their billing department *********************************************, Billing Tel: ************** which I called on Friday, November 25th she didnt to hear me what I had to say on the phone, and hang up on me in the middle of my conversation the only thing she said if I dont pay this bill, she will refer me to a collection agency, and they will damage my perfect credit rating. I just received the letter attached, that they are referred me to a collection agency. This is totally unreasonable from them providing they didnt file the invoice to my insurance on-time and thats not my fault and now they want me to lose my good credit rating because of their fraudulent charges and incompetence. I would appreciate if your department can help me in this matter ASAP, that is very unfair to me because of an ethical doctor/medical ******** and their billing department. I also looked at the feedback on your site and Yelp about this company and they have *** negative complains about dishonest business ********s. Sincerely,*******************************

      Customer Answer

      Date: 12/10/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:11/14/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Garden OB-GYN medical practice, at the last minute today, rescheduled my new patient appointment with a licensed physician for 11/12/22 (tomorrow), for one with a Physician's Assistant at another location. They said this change was necessary because the doctor I was scheduled to see does not accept my insurance. However, I was NOT informed the new appointment was with a Physician's Assistant (not a medical doctor). Moreover, the office informed me weeks ago, when I first made the appointment, that the doctor I had chosen DOES accept my insurance. Apparently most if not all of Garden OB-GYN DOCTORS do NOT accept my insurance (it is actually the non-physician personnel who do). It is not only false advertising to schedule what patient's believe will be medical doctors' appointments with personnel who are not licensed physicians, but also unethical to do so without the patient's prior knowledge and consent. As a result of what seems to me like a last-minute "bait and switch" practice, nearly three weeks have elapsed since I made my appointment, making the option of my finding a new doctor quickly very difficult - which is concerning because I have a medical issue for which I need a doctor. Moreover, the practice sent me about a dozen reminder texts and emails of the initial appointment, which I found harassing. These practices should be reformed, and also reviewed to determine whether the company bills insurance at a physician's rate for any services performed by Physician's Assistants or Nurse Practitioners. See my attached letter to Garden OB-GYN. I appreciate your assistance in this matter. Thank you.

    Garden OB/GYN is NOT a BBB Accredited Business.

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