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Business Profile

OBGYN

Garden OB/GYN

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in OBGYN.

Complaints

This profile includes complaints for Garden OB/GYN's headquarters and its corporate-owned locations. To view all corporate locations, see

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Garden OB/GYN has 10 locations, listed below.

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    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Extremely unprofessional office. They encourage texting and tell you not to call them. the ************* location doesn't even answer their phones, not even for other healthcare professionals. I never see the same doctor twice, if any doctor at all. They messed up my procedure. They said I needed surgery ASAP to correct the procedure but needed an MRI first to determine the exact location for the surgery. They told me to get an MRI, but never sent over the script to radiology like they said they would. Even the radiologist could not get in touch with them. Even their other locations can't get in touch with the ************* location.

    • Initial Complaint

      Date:07/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am/was a patient at the ******** location in ******* for a couple of years and never had an issue until this year. The office looked disheveled. I saw **************** since my original provider & the ** left the practice (should have gotten the hint). It has been over a month and I am still waiting on results even though I clearly stated I suspected there to be an issue which required medicine (*** and possible yeast infection) . I have reached out on multiple occasions, in multiple ways and have yet to get a response. I am appalled at the lack of response and follow up regarding care. This was invoiced as annual and I can't afford to find another doctor and have everything redone.

    • Initial Complaint

      Date:04/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Garden OBGYN on 3/14/24 to get bloodwork done because my Significant Other told me he was sexually active with other women. I had contracted ********* and **** and was treated so to hear this new from my S.O caused me a high level of stress. My blood was taken on 3/14/24 and as of 4/3/24 I have not heard from Garden OBYN. They are constantly sending me text that the results are on the portal and when I look to no avail. I need to know because if any test came back positive I need to be treated (immediately)

    • Initial Complaint

      Date:03/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have large Cyst on my ovaries. To avoid surgery, I was told I need an IUD inserted. My Initial appointment was July 2023. I have been making appointments twice a week since then. Each week the day of or the day or sometimes one hour before my appointment, they cancel my appointment. I ask them do I owe money, they say no. I ask what the issue is, my question is ignored. My calls are ignored but my insurance is still being billed as if I have been seen. But my insurance isnt getting any paperwork to verify, so I have to pay out of pocket

    • Initial Complaint

      Date:03/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This practice always texts you and state that there is a $30 no show fee. I had a confirmed appointment there on 2/23/2024 at 1:15pm in the ************ office. I arrived at 1:10pm and was told by front desk that the doctor is NOT in. No one in the office bothered to notify me that the doctor is not in. Should the office not give me a no show fee?

    • Initial Complaint

      Date:01/12/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Every time I go to this facility they never send in the correct testing to the labs and I always have to get retested and I get billed for their negligence. One time they sent a swab in an expired specimen. Now this time they took 5 tubes of blood out for no reason because I dont see the results and no one is calling me back. Last year they also prescribed me the wrong medication while pregnant and I have record of that. This place should not be attending patients they simply dont care.

    • Initial Complaint

      Date:12/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attended an annual gynecological visit on September 27th 2023. I followed up with the office three times by phone requesting the doctor call me with lab results. I was told all three times that the doctor would call me if any of my results were malignant and required additional procedures. I never heard from the office or my doctor. I just received a call today, on December 12th 2023, nearly three months later from some call center providing me with the results of my PAP from September. I was told that my results were malignant and I am in need of an additional procedure. Waiting 76 days to inform a patient of malignant test results is gross negligence and medical malpractice. This practice should be investigated for failing to provide necessary medical information to their patients. I will not return to this practice as I do not trust them with my care.

    • Initial Complaint

      Date:09/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My first visit with the practice was on July 13th for annual pap. During that visit I asked for tests to be done to investigate why I was having some vaginal discomfort. On Monday, Aug.21 I returned to have an IUD inserted. During both of those visits I encountered several issues- I arrived, I am told that my appointment via Zoc Doc isn't being honored etc. but nothing egregious until Sept 10th. I called in response to an email regarding a bill for a swab conducted. The front desk person begins to discuss the findings of the swab and kept repeating " well, it shows you have a history of ********* *********- that is NOT for the billing **** to discuss. I called to pay a bill. This was not their first infraction. When I was waiting for the **** instead of contacting me, they called my partner and left a message with full details about the **** What if that was something he should not have known about? Total violation of my privacy.

    • Initial Complaint

      Date:04/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,Ive been contacting GARDEN OBGYN for a letter to work from home due to my diagnosis of PMDD.For the past fees and countless calls, no one has contacted me and the managers refuse to call me back. I have contacted ******* the office manager and **** from HR. None of which have returned called to myself or my therapist.The provider I worked with gave the office clearance to the letter and they still will not simply type up a letter for me. I am ashamed of the way this office does business. There is no care to my health and they simply do not value their patients.

    • Initial Complaint

      Date:01/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was scheduled for an appointment on 1/17/23 over a physical health concern that is causing chronic pain. My results were in the office by 1/26/23 and I was told a doctor would call me back in order to discuss my results by end of day 1/26/23. No one reached out to me so I called the office back by end of day and they told me to view my results online. I then told them what I was told by a previous employer that a provider had to read my results. I am not equipped to decipher what my results mean and is a blatantly lack of respect and patient care. The employer then assured me that the doctor would call no later than 12pm the following day. That did not happen and I called back again in which I was told they would call back at the end of their shift which was at 1:40pm 1/27. When the time passed, I called again and they said the doctor would call shortly after 2pm and they put my results as priority. I have yet to describe my results and now must wait 2 more days before I can reach anyone during business hours. The lack of care for my physical health is appalling and needs to be rectified or at least acknowledged. I am in pain and am constantly getting the run around with my health.

      Customer Answer

      Date: 02/24/2023

      Better Business Bureau:

      At this time, I have not been contacted by Garden OB/GYN regarding complaint ID ********.

      Sincerely,

      *******************************

    Garden OB/GYN is NOT a BBB Accredited Business.

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